Reverb.com Reviews

Name: Reverb.com
Rating: 1.20

1.2 Rating 367 Reviews

4 %

of reviewers recommend Reverb.com

Company Reviews

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Metrics

1.2

Based on 367 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Reverb.com 1 star review on 11th November 2024

Harry Richter

Reverb.com 1 star review on 6th September 2024

Alex J

Reverb.com 1 star review on 29th May 2024

Bertymoe

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rip. Off. ! Reverb is disingenuine about how much of the actual sale they want to let you keep. They rob you blind with their ridiculously high fees in the final sale. Then they take forever and be-labour getting the money deposited into your account. Avoid.”

Helpful Report

Posted 10 months ago

“I sold a vintage synth on Reverb.com. Very positive experience with the buyer. We gave each other a 5* review. But then Reverb.com informed me they would not transfer the money they owed me because I hadn’t uploaded a Photo ID. Fair enough… all in favour of addressing fraud and identity theft etc… I uploaded my photo ID swiftly and then I waited… and waited… and waited… and nothing happened. I contacted their helpdesk. What a total waste of time, space and air…. They told me my Photo ID did not meet their requirements… I went through their requirements, one by one, step by step and showed them I did meet and succeed each and every requirement and asked them which one they would think I did not meet. They could not answer and disconnect from the chat. I tried 3x with 3 different support staff… They just hang up on you. They are rude, disrespectful and unprofessional! And I worked on a helpdesk myself… Reverb.com is already greedy taking a 10% commission but in my case they took a 100% commission where other sites offer a similar service free of charge! They could have asked for my photo ID before taking my money! I’d recommend to stay away as far as possible from greedy Reverb.com and their disrespectful staff! And just use one of the free second hand websites….”

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Posted 11 months ago

“BEWARE. Purchased a second-hand Pioneer PD-M600 CD player “in great condition” for $150. Cartridge was jammed in the mechanism and laser lens was missing. I guess the fact that it could not actually play CDs wasn’t an issue for these rip-offs.”

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Posted 11 months ago

“there is no way an acoustic guitar and a box weights 25 pounds! and they add $45 to my shipping bill. What a racket. Never again.”

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Posted 11 months ago

“Only sold a guitar there because it was very difficult to get it sold for the price and quickly elsewhere. The selling fees and commissions are ridiculous. They basically hit you 3x over for just about the same commissions. But the part I really hated is that the earnings they show you vs what seller is paying is disingenuous and leads to mistakes The 'Bump Fee'. This is silly and I should have never done it. "recommended 4.5%". That 4.5% is on TOP of their existing 5% commission structure and 'processing fees'. If I ever sell another instrument I'll avoid this site unless I can only sell to a rare buyer. What a rip. Otherwise, it is secure and there is safety within the double-blind payment system for new buyers/sellers.”

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Posted 11 months ago

“Two months to have an issue resolved. Sweetwater or Kraft is usually one day.”

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Posted 11 months ago

“Shipped item to buyer quickly. Arrived in 4 days. Still waiting for reverbs payment process on day 5. Support says up to 5 more days before it hits my account. Absolutely unacceptable. And this after taking almost $30 in fees on a $125 sale. Done with em.”

Helpful Report

Posted 11 months ago

“Accidentally ordered an item contacted seller 5 minutes later to cancel . seller refused to cancel order no help from reverb customer service is non existent your better off using e bay reverb sucks I cancelled my account”

Helpful Report

Posted 11 months ago

“I purchased an item and tried to sign up for an account. While my account was under review I was refunded the money because the seller reported the item wasn’t in the condition as stated in the listing. I tried logging back in sometime later and it said my account was suspended without any explanation as to why. I tried to find a contact number or email but just get rerouted in a circle. I tried replying to 2 emails from the original email I got when I purchased the item with no response. Will never use this website again.”

Helpful Report

Posted 11 months ago

“The fees are just too much to even consider selling on reverb anymore. I've had to sell at a loss on almost anything worth more than $100 on top of the astronomical shipping prices for anything larger than a pedal. I'm done with reverb, ever since Etsy acquired Reverb it nosedived. Fantastic for buyers, an absolute travesty for sellers. I'll take my chances with eBay.”

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Posted 11 months ago

“I don't even think Reverb deserves one star ... totally dysfunctional and non supportive site. Automated CS does nothing for you but pass on your message to a live operator. The live operator never returns your requests... this is my 6th day asking for a CS response on a fraudulent transaction claim I have filed. I purchased an item that was not was posted. I now will probably prefer e-bay over this site ... the experience is terrible. I suggest everyone reports Reverb to the Better Business Bureau. I have filed a fraudulent claim with my credit card company.”

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Posted 1 year ago

“I sold a guitar on Reverb only to find they deduct taxes from you as a seller to remit to the Government. I SOLD AT A LOSS THERE ARE NO TAXES TO BE PAID!!! THERE IS NOBODY TO SPEAK WITH. THERE IS NOBODY TO CHAT WITH. Additionally I didn't receive shipping fee included in the listing. I cancelled $45K in sales immediately with them. I'd rather pay the 2.5% more and take my chances on Ebay..”

Reverb.com 1 star review on 6th January 2024

Helpful Report

Posted 1 year ago

“Same as below comments, try to file claim with Reverb so called whatever return policy all get is run around by bot and NEVER a response from staff whatever they call. In other words, the run around til return time is gone/over”

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Posted 1 year ago

“Sold on reverb for years. Now a buyer filed a not as described return. I asked the buyer what was wrong. They would not respond to me. So i denied the return. Several days later reverb gave the buyer a refund and he still has the item. So basically he stole the item from me and reverb is good with that. He would not respond to messages as to what the issue was and now he has a free guitar pedal and i am out the money. Reverb does not care that the buyer is a scammer that stole the item. I have 313 positive transactions on reverb under Tison’s Gear Shop and now a buyer gives no reason as to what a problem is and they get a free pedal”

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Posted 1 year ago

“Same problem here it's been 3+ weeks still no payment they are scAm artists! Don't sell your beloved music equipment through them you will NEVER get paid!”

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Posted 1 year ago

“I have had nothing but great fortune in my dealings through Reverb! I have purchased from Canada, Scotland, England and the US. I have purchased guitars, amps and effects. I am grateful for my access to the global market!”

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Posted 1 year ago

“When you are asked to wait 3 days before contacting them, this is a red flag. You can contact them but, no one is there to help. Just a bot telling you to allow another 24 hours. It then generates a response from Reverb telling you your support case was closed. You have 7 days to reopen. That is when I called PayPal. Now it's just a waiting game for a refund. They are a bunch of charlatans! The Latin phrase goes here!”

Helpful Report

Posted 1 year ago

“No customer service or live talk, just bots that don't pretain to your question in particular. When thought I was scammed the site told me to wait 14 days to report it, why so the scammer can change all info and skate free.”

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Posted 1 year ago

“Letting people post guitars as in immaculate condition when there's chips on the bottom/ blemishes on the frets. Just got burned on a 1400 purchase and I'm extremely unhappy with it. I don't think I'll ever do business with reverb again literally got scammed. Can't even change my review to give the seller a 1 star I thought the guy was legit.”

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Posted 1 year ago

“No person to talk to just chat and being passed around like a buck”

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Posted 1 year ago

Reverb.com is rated 1.2 based on 367 reviews