Reverb.com Reviews

Name: Reverb.com
Rating: 1.20

1.2 Rating 367 Reviews

4 %

of reviewers recommend Reverb.com

Company Reviews

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Metrics

1.2

Based on 367 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Reverb.com 1 star review on 11th November 2024

Harry Richter

Reverb.com 1 star review on 6th September 2024

Alex J

Reverb.com 1 star review on 29th May 2024

Bertymoe

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wanted to sell a instrument and reverb made it almost impossible to set up a account to sell as took multiple attempts to set it up. The item listed for sell was never posted. There were never any views as far I can can tell and still have the instrument without any advertising or promotion”

Helpful Report

Posted 2 years ago

“Reverb has no phone number listed to talk to someone in customer service. That is very hands-off and impersonable. I needed help throughout the process of selling. The auto assistant is worthless… it did not understand most anything you asked. When you’re dealing with money, a person needs to know things are handled correctly… so when Reverb leaves your money in the hands of an auto chat bot that doesn’t understand you, then that is very frustrating. Why doesn’t Reverb have a phone number listed for person to person conversation to help with the process of buying and selling? Reverb charges 5% selling fee, then another 2.7% processing fee. WAY TOO MUCH! Reverb just seems like a shady company… when someone doesn’t want to talk to you in person… Red Flags should go up… Will never do business with them again. Luckily I dealt with a normal honest human being that I sold to.”

Helpful Report

Posted 2 years ago

“My husband made an offer to a seller in RI, not knowing if you make an offer, your obligated to purchase no matter what. Had I known that, I wouldn’t have let him played on this site. Now I’m stuck with an old ugly guitar in my home. And it’s the wrong color. Didn’t want black. I want colors! Style and color is most important, not sound. Sound sounds all alike to me. Warning! Don’t make an offer if you are not sure. You have to buy it no matter what!”

Helpful Report

Posted 2 years ago

“I sold a guitar in Reverb in February 2022. The guitar was damaged during the shipment, hence I have to refund the buyer. Reverb just pay me the refund of seller's fee "in their bill", which you can only use that credit when you sell stuff via them next time. That means if you don't sell stuff via them anymore your money will be trapped forever. I am not an American and I am not sure if this is legal. I will try to find a way to file a formal complaint to relevant institute in US. Besides, every time their live chat customer service persons told me that the refund will be credited into my Paypal account next month (I refunded the buyer via Paypal) since March. Now in May and nothing comes back to any or my accounts (Paypal, Linked bank account nor filed credit card). They lie and now even no further reply in neither email and live chat! Would cancel the Reverb account after I have gotten my money back!!!”

Helpful Report

Posted 2 years ago

“This company was started because they didn’t like eBay’s support. Well, eBay’s support is 1000 times better than this joke of a company. If you have an issue, you are basically on your own. Reverb takes days to respond to emails, the phone number is a recording pushing you to a website chat that’s a bot and hardly staffed. If you get someone on chat they push you to an email that they don’t reply to. Strongly suggest that everyone avoids this joke of a marketplace.”

Helpful Report

Posted 2 years ago

“Horrible experience. Never again”

Helpful Report

Posted 2 years ago

“no phone support”

Helpful Report

Posted 2 years ago

“Do not sell your gear on this site YOU WONT GET PAID I paid £35 in advance to box and ship my £300 keyboard . That was 8 days ago Still haven’t been paid . Still wasting my life following this up . I may never see the cash . So got gear? donate it ! it will be less stressful as you won’t get paid on this site or will go though major hassles to get paid for your gear”

Helpful Report

Posted 2 years ago

“Magic Pedal seller kept toying with my 4 offers for a guitar, by not responding. He did, saying he was busy. I did get a response from seller saying he thought the guitar was worth "twice" as much. I ordered it finally full price and within hours, received a guitar no longer available message. I made chat contact with Reverb, Karla D., which isn't an easy feat as one is directed to a virtual chat assistant. I sent my complaint of this passive aggressive seller to Karla D., in chat. Before I knew it, she ended the cha t session, apparently uninterested in any complaints. Poor business practices from Reverb and the seller, Magic Pedal in this case. Can this happen to someone else, looking for a piece of equipment? I get it, keep your buyer frustrations to yourself!”

Helpful Report

Posted 2 years ago

“Terrible refund policy. Reverb has continually refused to refund me for an item the seller never shipped.”

Helpful Report

Posted 2 years ago

“Bump fee? What the hell is that! Just lost $500 with Reverb, I wish I would’ve read this reviews before selling my equipment on reverb. Do not use this website to sell your equipment.”

Helpful Report

Posted 2 years ago

“Horrible stay away they protect the seller and not the buyer! now that I’m researching the reviews it’s in the 100s of unhappy buyers. On many different platforms the reviews are terrible and it’s all buyers that are unhappy. So they have proven that they do not care. I spent over $10,000 on a guitar that arrived damaged. The seller was aware that the guitar was repainted and had several repairs. The seller did not disclose any of this. After I sent the seller photos he said well I’m aware of it now. Reverb would not refund any money or protect me in anyway.”

Helpful Report

Posted 2 years ago

“A very expensive guitar I ordered was stolen and Reverb did nothing to help. The advise I got from Reverb was 1. Contact the seller (absolutely no help there). 2. Contact Paypal (I paid 100 percent up front via credit card). After doing almost 100g worth of business with them, I am absolute done with Reverb.”

Helpful Report

Posted 2 years ago

“If you have an issue ,your screwed! Very difficult to communicate with seller and I noticed they don’t answer you on weekends . The amp I bought was damaged (due to unprofessional packaging) upon arrival I wanted a refund and to return it but they were unapologetic and it seems they don’t work on weekends because I texted them on Friday and had to wait for a response till Tuesday.The text I received were short and there was a long span between texts. You can’t contact customer service by phone, only text, they helped me, it it wasn’t for them this issue would still be unresolved! Never Ever Again!!!”

Helpful Report

Posted 2 years ago

“Buyers beware! Unlike Ebay, who offer Buyers a very fair level of protection, Reverb are heavily bent towards protecting the Sellers... to a level that, to me, was completely ridiculous. Deleted my account.”

Helpful Report

Posted 2 years ago

“Unauthorized Bump which doubled me fees. One hour on chat customer service fighting to remove. Not even sure. What a waste.”

Helpful Report

Posted 2 years ago

“Reverb is protecting bad sellers and is no longer a trustworthy company. I have been doing business with Reverb for over 7 years and in the beginning, it was great. You could get in touch with customer service people on the phone and discuss any issues. Now, there is no getting in touch with anyone any longer. If you have a bad seller who misrepresents the true condition of the item, Reverb no longer protects the buyer and their Buyer Protection Program is meaningless. They will arbitrarily decide against you and then you are stuck with an instrument that may have cost thousands of dollars with no protection. That just happened to me! The seller has a 7 day return policy, but he denied the return. Ordinarily, Reverb would step in and force the bad seller to accept the return. Well, they no longer will do that! I got stuck with an instrument which is in such poor condition that it is unplayable! They ruled against me! No matter how much documentation I uploaded which clearly shows the true condition of the instrument...they don't care about their customers anymore. I will no longer do business with Reverb.”

Helpful Report

Posted 2 years ago

“This place is like Yelp 2.0.... what a shitshow. All kinds of shady activity going down over at reverb.com. I’m surprised they’re still in business. They can’t even follow their own site rules. Sellers not shipping items in 3 days and they do nothing but jack you around and stall you forever to avoid refunding/cancelling your order after the seller has clearly not shipped the item. AVOID!!! What a nightmare as a buyer. I had to call my CC company after the endless email games they play and offloading the work of getting a refund on to you, the customer. They make you request it from the seller who hasn’t shipped your item. What is this bizarro clown world Reverb operates from? -10000000 ⭐️”

Helpful Report

Posted 2 years ago

“Reverb is protecting bad sellers that are selling bad gear. They make returning items very difficult. I cancelled my account because of this. In addition, they are even preventing bad feedback of these sellers. Definitely a corrupt and risky company. BUYERS BEWARE!!!!”

Helpful Report

Posted 2 years ago

“Was sent a broken guitar and I’m still fighting to get my refund it’s been over a month. Customer service has been giving me the runaround. The Guitar was already sent back to the seller and signed for there shouldn’t be any delay in my refund. At this point I have very little faith I going even get my refund back think I might be out 1600. I will never use reverb again.”

Helpful Report

Posted 2 years ago

Reverb.com is rated 1.2 based on 367 reviews