Reverb.com Reviews

Name: Reverb.com
Rating: 1.23

1.2 Rating 393 Reviews

5 %

of reviewers recommend Reverb.com

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Metrics

1.2

Based on 393 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst customer service ever! I've sold a guitar to a guy in a different country. The carrier tried to deliver the parcel even if it was completely torn up and the guitar stolen, at least that's what the buyer says. I've immediately reported everything to the shipping company. They're looking into it. So I'm waiting, but that's not good enough, stupid Reverb is mobbing me trying to force me to pay immediately from my own pocket. "They have to provide the best experience to the buyer.." they say, but what about me? No help at all? I'm not some kind of shop. Of course if on top of their super expensive fees you pay for their super expensive shipping labels then MAYBE they'll help you too. Worst experience ever. Sell your stuff somewhere else.”

Helpful Report

Posted 2 years ago

“I truly wish there was a zero-star review, just for this company. I was selling SM57 microphones I had bought in bulk, and WITHOUT REASON, they suspended my account and it was placed "under review". That "review" lasted less than 10 minutes, as I got an email from one of their reps, Jimmy B. saying "After reviewing your account and listings, we are unable to move forward for risk-related reasons." I replied to his email in UNDER ONE MINUTE to ask why my account was suspended, and they have not responded to me in 3 days and counting. I'm attaching screenshots with time stamps to prove it. Extremely unprofessional, terrible company.”

Reverb.com 1 star review on 21st September 2022

Helpful Report

Posted 2 years ago

“I am a 5 star rated customer on this site. Sold a guitar (30 year old) with clear pictures and correct description and no refund policy as it went from UK to the U.S. The buyer decided it was not what he wanted and changed his mind. Wanted his money back and I had to pay postage and delivery both ways. I refused as it was unfounded and not a valid reason. Reverb decided that they will take the money out of my account and left me now wit a 200 pound import tax bill at UK customs to get my own product back. I total I paid 280 pounds to keep my own guitar. Reverb you have lost a 5 star seller and buyer, hope you are happy.”

Helpful Report

Posted 2 years ago

“It was a gosh darn nightmare bro. They have the most confusing website. It’s impossible to navigate through. I never realized how much time and effort would go into making so little money off of something as a seller”

Helpful Report

Posted 2 years ago

“Reverb has become ridiculous-5% seller fee is bad enough but then they add "processing fee" which is outrageous-never again Reverb-closing my account!”

Helpful Report

Posted 2 years ago

“I'm sick and tired of getting burned by this site. Purchased a guitar from a seller seller didn't send item purchased. Seller didn't return comment just turned the page on me Reverb does nothing to help either I think I'm going to sell a Corvette that I don't own on this site and just burn somebody because they seem to be getting away with a daily”

Helpful Report

Posted 2 years ago

“SCAM!! bought guitar from seller, reverb charged, card six days later seller said he sold at shop. Same guitar is still for sale on reverb. seller and reverb working together? Looks that way.”

Helpful Report

Posted 2 years ago

“Purchased Used Fender Deluxe reverb amp. The issue surfaces after about 1 1/2 hrs of use, the vibrato Channel makes all kinds of noise. Amp was advertised as "Excellent Condition, all gone through" I got no reply from the seller, Chris's Guitar Shop in Seattle, or Reverb when I filed for a refund. I have switched tubes, cleaned tube sockets, but will have to go to shop for repairs. No customer service, scam site, beware ! I would leave no stars If I could after this experience.”

Helpful Report

Posted 2 years ago

“I made a purchase from a reverb they accepted the purchase 2 days later they canceled my purchase customer service is impossible to deal with no live person . Sadly sadly I moved on to A new vendor. Bed it's unfortunate I looked forward to doing business with them”

Helpful Report

Posted 2 years ago

“After several requests to close my Reverb account. This business continues to turn a blind eye. They continue to hold my bank account and credit card as hostage. I've spoken via text because there is no live person to speak with on the phone. Its all done through texts. Customer service representatives continue to point the finger at each other and do not really care about customers complaints. I don't have any other options other than to hire an attorney.”

Helpful Report

Posted 2 years ago

“Sadly Reverb has gone thru changes. I thought I purchased a 1954 Martin. The seller took me off site to purchase. Reverb card no. Not one piece of that guitar is 1954, a Marin luthier stated in writing. Luckily I insisted on PayPal, seller had no idea I would get Martin inspection. Nope…1960 sides, 2010s top and clunky braces off cheap non Martin guitar. Junk fake tuners. Not even a Martin neck! Had brass screws..a Martin never had ever. Reverb care? Nope. It’s in their website now for sale. Huge discount to get fast add add sale. Poor buyer will get screwed! Reverb makes $.”

Helpful Report

Posted 2 years ago

“Customer service is POOR! They hold your money for to long before issuing it to your bank. No phone number.”

Helpful Report

Posted 2 years ago

“Reverb is now collecting sales tax for Canadian buyers. This is not good news for Canadian buyers and is a detriment for Canadians to purchase items on Reverb.”

Helpful Report

Posted 2 years ago

“Didn't realize i had to link my personal bank account to get paid. I thought they would use the card i have on file...wrong. Not linking my account with these morons. Ridiculously difficult to deal with. They have my money and item. It feels like i just stepped in a giant pile of steaming D@gSH!T.... looks like iam at the back of the line as well....lesson learned....keep it all - iam done-not worth the stress. My gift to the guys at reverb...FU”

Helpful Report

Posted 2 years ago

“Selling on Reverb.com is painful. They sit on the money for ages despite saying they send funds the next working day. One sale took a week for the money to arrive in my bank. Another had the money held for ages as it hadn't recognised the Royal Mail delivery as delivered so I had to spend 15mins talking to customer support to get them to correct it, and then it still took 5 days for the money to come over! Proper shady company using underhand techniques to sit on users money for extended periods of time.”

Helpful Report

Posted 2 years ago

“I think the idea of this site is good but the folks running it are crooks! Over $300.00 to see a fkg guitar! $94.00 to bump and they hide the cost till end of auction!!!! Should be illegal! Bad people doing bad things to good musicians. Sad fkg world we live in these days. :(”

Helpful Report

Posted 2 years ago

“Fees are ridiculously high, and not true transparent up front”

Helpful Report

Posted 2 years ago

“Automatic charge of insurance (even if you already have ) for merchandise over 1500. Now outrageous charges to do what??? Cost me over $300 for Reverb to facilitate a sale of my guitar. I will never use them again”

Helpful Report

Posted 2 years ago

“I received an Email this morning telling me to confirm my Email address with Reverb. I have never used Reverb before, never visited their site, never had anything to do with them. I've just finished trying to sort it all out, and their customer service is pure sh**. I was put through to a virtual assistant, who didn't understand the questions I asked, and wasn't programmed to respond to 'I have no account and think someone made one in my name'. I was told by it to ask for an appointment with an actual person, BUT I NEEDED AN ACCOUNT TO DO THAT! You can see why that wouldn't work! All in all, from what I could cobble together to get an account or find the one that sent something to my address ended up getting that account suspended, so at least there's that. I don't even know what was actually going on, all I know is that I had to put a stop to it myself.”

Helpful Report

Posted 2 years ago

“Reverb.com recently bought by Estay, is now the biggest ripoff! I sold a guitar recently, and they ended up taking 17.4%. How is that possible you ask ? They say they charge 5%, but they add another 2.7%. If you purchase "extra bumps" from Reverb.com, they not only charge you for those bumps, but charge you 7.7% fee for Bump amount you purchased FROM THEM! The charge you 7.7% for the amount the seller pays to his state for taxes! They even charge you 7.7% for the amount of the shipping. I hope someone begins a civil law suit against Esty or Reverb.com.”

Helpful Report

Posted 2 years ago

Reverb.com is rated 1.2 based on 393 reviews