Reverb.com Reviews

Name: Reverb.com
Rating: 1.20

1.2 Rating 367 Reviews

4 %

of reviewers recommend Reverb.com

Company Reviews

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Metrics

1.2

Based on 367 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Reverb.com 1 star review on 11th November 2024

Harry Richter

Reverb.com 1 star review on 6th September 2024

Alex J

Reverb.com 1 star review on 29th May 2024

Bertymoe

Anonymous

Anonymous // 01/01/2019

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“Ordered micro orange bundle messaged seller three times,no answer no product disappointed sons birthday present. Never again”

Helpful Report

Posted 8 months ago

“Reverb has absolutely NO customer support for sellers. They have my money, but are refusing to send it to my bank until I send a copy of my passport. I refused, as I am targeted by fraudsters daily, and I don't want them selling my information. I will not use them again! They are raking in the dash from you and providing No customer support, apart from a robot chat. Crazy and frustrating!”

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Posted 8 months ago

“I was going to list a bunch of my classic guitars... NOT A CHANCE! I read the reviews!!! ebay, Kijiji and FB for me!”

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Posted 8 months ago

“I'm not surprised to see all the bad press here about reverb.com. Customer service is the worst ever. You might eventually get a response from a real human being or be able to talk to someone via chat but you'll have to jump through hoops before that happens. Reverb's payout system absolutely sucks! I've had a little success with sales and thankfully I never purchased anything from them so all is well there but overall reverb and their policies suck!!”

Helpful Report

Posted 8 months ago

“Terrible sellers who either don't send items or are indifferent to the postal service losing items, and do not issue refunds. Stick to eBay.”

Helpful Report

Posted 8 months ago

“Absolutely NO help from Reverb on their BS chat line. If you are looking to purchase something AVOID this site….. anywhere else would be better. Seller never shipped….just ghosted me and ran off with my money and Reverb is not stepping in to help.”

Helpful Report

Posted 8 months ago

“I bought a synth from Flatbush Junction Gear Emporium on Reverb. They are both irresponsible and unprofessional.I have not recieved the item. The seller Jared @ FJGE never bothered to tell me he put the wrong address on it. Then I found out it was being sent to Portland Oregon. I live 40 minutes away from them in New York. I am trying to get a refund now but Reverb tells me I cannot get a refund until the seller gets the synth that he sent to the WRONG address across the country TWICE. It’s been weeks since I ordered and I don’t have item or refund yet.”

Helpful Report

Posted 8 months ago

“I recently sold a custom shop Stratocaster on Reverb. Somehow the funds were sent to my old closed bank account. I have contacted them several times to resolve this error and it has been 3 weeks ongoing. No resolution yet. I will never use Reverb again, and I strongly recommend everyone else avoid doing business with them.”

Helpful Report

Posted 8 months ago

“have sold 3 guitars and 2 amps on Reverb. When I went to purchase a guitar and it arrived, it was unplayable and thought it was going to blow my amp. I was able to return that guitar to the seller, and he apologized saying he didn’t have adequate staff to make sure all guitars were in working order, so whatever, I got my money back( it was a $2300 guitar btw). I then submitted an order for a microphone, and paid for it, that I needed for up upcoming gigs this weekend. The seller would not respond to messages that I sent this week, finally I just asked for a refund. Reverb offered little to no help with getting my money back. The seller has not shipped anything and still won’t respond to my refund request, I assume he is not going to answer reverbs inquiries either. So I am stuck with no mic for this weekend and can’t get my money to buy another one. Now they tell me they will get back with me in 3 to 4 days, so who knows when I will actually get my money back. I am absolutely done with Reverb. Bottom line, be very wary of who you buy from. Check to make sure they have a history of reviews. I really would not buy from the site, many are scams and Reverb doesn’t do much to set things right imo.”

Helpful Report

Posted 9 months ago

“Needed to add Tax exemption to my purchase, its been 7 days already and nothing, lost the opportunity to buy the guitar because the seller didn’t want to wait for the incompetente reverb team to take 5 min to upload the tax exemption in the system, i do although have grounds to suit. So wait for me Reverb.”

Helpful Report

Posted 9 months ago

“after spending nearly 5 years building my store, my domain gets hacked and I have to shut it off. I have a backup email to keep my store open. so I thought. Reverb customer support is worthless. now all the time I've spent building a store with 100% positive customer reviews, now I have to seek another storefront. thanks for nothing reverb.”

Helpful Report

Posted 9 months ago

“I posted my ad like they said in compliance give them all my bank information, gave them my credit card information, give my emails phone number everything and all I can talk to is AI and never get an answer I got a dozen emails from Reverb saying you're getting there you're getting there you're close but I'm not in good standing I've done everything but giving them a pint of blood so I withdrew my ad from Reverb which took me quite a while to get it put together professionally and I'll never visit that site again I'm done, and I'm sorry that it had to go that way. Rick Jacksonville Florida”

Helpful Report

Posted 9 months ago

“Can't even make a purchase here! First time using this site and I make a $2K+ purchase. First says purchase didn't go through, but I received a message from my bank that did. Turns out it didn't go through so I purchase again and two days later receive an email that my purchase was cancelled and to contact support. I contact support and am told that my "concern is already escalated to our internal team. The email that you have received is from them. To avoid confusion for this order, I will relay to them that you have reached out... They will contact you within 24-48 hours regarding this." Sorry, not waiting another two days to find out how I might be able to successfully make a purchase here.”

Helpful Report

Posted 9 months ago

“not safe and not protected to purchase from not safe to purchase from, you are not protected, not at all! i purchased a mirage subwoofer and it arrived not working, try to return it and they will do their best -------- to give you hard time! to discourage you from returning the defective item. lucky it was only $100 which i can afford to treat it as giving money to beggars. will never use them again and will not recommend them to anyone.”

Helpful Report

Posted 9 months ago

“I bought a pedal which needed an adapter. The adapter came in and the pedal was completely dead. No refund because it was over 3 days. That's $584 down the drain. Reverb SUCKS!!!”

Helpful Report

Posted 9 months ago

“Their company is a freaking joke. It's so hard to just make a simple purchase. They freeze accounts, they send confirm e-mails and only give four hours to reply or they cancel your order. Then they send codes with nowhere to type them. I'd love to get my hands on whomever is responsible for all of this. Bloody POS.”

Helpful Report

Posted 9 months ago

“Poor customer service plus the guitar was not as described in the guitar was not tunable due to bad tuning machines; and it was said to be in good condition”

Helpful Report

Posted 9 months ago

“Worst customer support ever. They let scammers sell broken items as new and when you contact them to solve the problem. They just answer that you only have 14 days protection. Now it's your responsibility to fix the item by yourself. And the worst part. I contacted PayPal and they threaten me to ban my account from reverb if I continued requesting buyer protection from PayPal. And they finally ban my IP and data from Reverb. Shameful.”

Helpful Report

Posted 9 months ago

“I received confirmation of my order, so I didn't think another action would be needed on my behalf. Turned out I had to confirm my phone number bit didn't see that email they sent *after*. Got refunded... for less than what I paid. Order a 2nd time. Seller announces 56$ shipping fee. No problem. Until the carrier asked for 410$ duties fee on top of it. I send it back. Seller keeps the shipping fee AND 15% of the amount of the order. Don't ever do business with Reverb or its sellers.”

Helpful Report

Posted 9 months ago

“I lost almost 400 dlls just because a buyer changed his mind about buying a guitar. Reverb never takes the hit seller does”

Helpful Report

Posted 9 months ago

Reverb.com is rated 1.2 based on 367 reviews