Reverb.com Reviews

Name: Reverb.com
Rating: 1.20

1.2 Rating 367 Reviews

4 %

of reviewers recommend Reverb.com

Company Reviews

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Metrics

1.2

Based on 367 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Reverb.com 1 star review on 11th November 2024

Harry Richter

Reverb.com 1 star review on 6th September 2024

Alex J

Reverb.com 1 star review on 29th May 2024

Bertymoe

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Reverb will not allow me to receive payment (for an item I sold) via my PayPal account. They had no issue using my PayPal account when I purchased items. This is nonsense.”

Helpful Report

Posted 3 years ago

“I ordered an instrument from Reverb billed as "mint condition" and hard shell case. It arrived with old rusty strings, the nut had came off and it was not in a hard shell case, rather a cloth wrapped cardboard box. I took it to a Luther to have it inspected and was told the neck was bowed $150 to repair, the top was warped and the sound hole had a large dent. The sales rep told me these things happen in shipping...m this was not a shipping issue, I can tell a horrible instrument when I see one. They refused to let me return it. I will NEVER deal with Reverb again, being this was my first purchase from them and a test to see what their service department was like. I lost $250 dollars to this poor excuse of a company, a small drop in the bucket as I purchase alot of equipment on a regular basis. Buyers beware...Reverb Sucks.”

Helpful Report

Posted 3 years ago

“No customer service. If you need any assistance, first you waste like half an hour searching for any contact in vain. They recommend the chat dozens of times in their help pages, but obviously there is no chat, neither any clear explanation whether it's available only in office hours, or has been suspended. They just try every nasty trick to avoid giving support to customers. I guess it's a nice boost for their profit but a huge waste of time for customers.”

Helpful Report

Posted 3 years ago

“Denied deal at promised price. Reverb seems to allow this. Beware I placed an order for a used guitar (mint condition) from Sam Ash listed on reverb minutes after chatting directly with Sam Ash. Note this was the only such used guitar from Sam Ash listed. Next day I see my payment was denied. They said someone already bought the guitar hours before I placed the order. But then I saw the listing was also removed. Couple of days later the same guitar was listed again on reverb at an increased price. Basically this is denying a deal for a promised price. Why should anyone trust the marketplace on reverb. Very unprofessional dealing”

Helpful Report

Posted 3 years ago

“sold a guitar, emailed buyer i was be few days late but guitar on the way, he txt fine, he got it, never paid, kept it and Reverb gave him the money back and let him keep my guitar, Took reverb 2 weeks to get back to me that they made the refund and let him keep my guitar”

Helpful Report

Posted 3 years ago

“All those trusting musicians out there: Stay away from Reverb. Do not support them. You will lose. If you desire to feel helpless, furious, unfairly treated and the like, post an ad on Reverb and get ready to donate a lot of the cash you get from a Buyer to Reverb. Absolutely the worst business I have dealt with in 30 years. Ebay looks profoundly trustworthy, albeit thieves themselves. ”

Helpful Report

Posted 3 years ago

“I sold my guitar on reverb and after I paid for the box and packing at ups I was told by the post office that they tried to use a cheaper shipping label hoping that no one would notice. This is very shady practice on Reverb's behalf. It costed me over 100 dollars to bump my guitar and packing materials, now the consumer is out of their money until the refund shows up in their bank account.. creating a bad reputation for me when reverb was at fault. This is the worst business practice I’ve ever experienced in my entire life. And the part that really pisses me off the most is that you can’t even contact reverb whatsoever. They are ghosts. Wow.”

Helpful Report

Posted 3 years ago

“Seller sent wrong item, reverb wouldn’t help, seller BYO wouldn’t send me correct item I paid for. Will never shop on reverb again”

Reverb.com 1 star review on 24th April 2021

Helpful Report

Posted 3 years ago

“Very bad experience with a guitar that I purchased that the electronics were not working and I had to send it back. They tried to tell me that they were working but of course it was a lie. They don’t inspect the instruments that they sell they just try to get rid of them.”

Helpful Report

Posted 3 years ago

“reverb really worst of time this is my first month on this site and and I can't imagine how they work specifically for sellers, when you try to sell the first time they put your account under review for an unknown time, your account will remain under review and they won't answer your questions Even if you contact them, and the worst thing is that the chat will not help you at all, I don’t know what their role is, if they don’t help users the conclusion is this site Didn't worth”

Helpful Report

Posted 3 years ago

“The customer service is somewhere between terrible And utterly non-existent. I’ve been using Reverb for years but recently, when you need someone to resolve an issue, there’s no one to actually help you. Disgraceful.”

Helpful Report

Posted 3 years ago

“If I could give this site zero stars I would. They offer no support and force you to deal directly with a seller when an issue arises and no real buyer protection.”

Helpful Report

Posted 3 years ago

“Reverb.com is the absolute worst place to sell musical instruments on Earth. They will take your money for 7 years, as you helped build their brand, but even with a flawless record, they will cut your throat and ban you as soon as you question their word or motives, or make them have to spend any time at all with an issue you did not create. I guess you have to sell several hundred-thousand dollars worth or gear per month before they gulp you like they do a new user/buyer with zero record at all. There are just as many scammers as on eBay now on reverb.com and they don't care, as long as they're getting paid. Pathetic how Etsy ruined a once awesome platform in 2-3 months. Reverb.com is now unrecognizable in reference to its former self. Shameful.”

Helpful Report

Posted 3 years ago

“Customer service is near on non-existent, the percentage of fees taken is high, and the user navigation is woeful. Not to mention the prices tend to be inflated due to sellers generally thinking buyers are willing to forgo reasonable prices for specific items they’re chasing.”

Helpful Report

Posted 3 years ago

“Avoid it! I have sent back a not as described guitar what is already for sale again. I have sent several photos (with serial number) to the customer service asked to delete the listing but nothing happened. Somebody will buy again this expensive instrument from an dishonest seller and it seems they are supporting that. Shame...”

Helpful Report

Posted 3 years ago

“Ive used reverb for a long time, I recently sold a guitar with no bump at $490, only to actually get $373. I very upset as this was never presented to me. Not using this website again.”

Helpful Report

Posted 3 years ago

“The Lack of timely customer service and communication is alarming. They were previously great to deal with. I wonder if they went to a lower cost outside customer service company. I will not be in a hurry to list any more items with them until they address this problem.”

Helpful Report

Posted 3 years ago

“Avoid this site at all costs. As a buyer, you may have a chance but as a seller, you will be screwed. They will change your seller account settings so they can collect the payment and withhold at their will, only for the item to be delivered to the buyer while they keep the funds from you and freeze your account. Stay away from this site!!”

Helpful Report

Posted 3 years ago

“They have such good buyer protection that they can scam the seller out of hundreds of dollars. Customer service is essentially non existent at reverb and if the buyer breaks the item after they receive it, they make you refund them all of the money (including shipping) and then they make YOU the seller pay for shipping back.... too easy to get scammed as a seller and definitely not worth the time, energy, or money.”

Helpful Report

Posted 3 years ago

“They suck you in with their Affirm pricing but when you try to use it to check out it is night and day different. For example selected an item that said $81 per month...at check out they wanted $230 down and $235 a month. This was not based on person credit in any way since they never asked for any information that would allow them to check my credit. This is 100% false advertising!”

Helpful Report

Posted 3 years ago

Reverb.com is rated 1.2 based on 367 reviews