Revolut Reviews

Name: Revolut
Rating: 1.29

1.3 Rating 897 Reviews

7 %

of reviewers recommend Revolut

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Metrics

1.3

Based on 897 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Revolut 1 star review on 29th January 2025

104

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Be very careful using Revolut their cards are open to fraud and when your funds are stolen they are appalling to deal with be very careful of these, for all the benefits having an insecure card and a company that treats you extremely badly isn’t worth the risk - don’t wait for it to happen to you”

Helpful Report

Posted 1 year ago

“SINCERE WARNING: Do not use Revolut Business Bank. They treat their business customers terribly and only care for their own affairs. They will be refused a UK & US banking licence soon, and can't even keep their customers money safe as you may have experienced with their latest 20 million hack. Not only are they a terrible organisation, they have no concern for you as a business or how their actions effect you. Atrocious communication and customer care is what they do best. I wish I had more time to warn potential customers thinking about using their services. Please do not, there are great alternatives. I hope all readers of this, take my brief words seriously. You like every other Revolut customer will regret engaging with them.”

Helpful Report

Posted 1 year ago

“Absolutely disgusted with this co. customer service 0. Applied for a card mainly for travel purposes, filled in application and paid the required £10. Account declined. Trying to get my money back is so stressful, no help at all I keep getting the same response (go to account 🙄). I have now lodged a formal complaint. It's not really about the money anymore, it's the attitude that's got me angry. Keep away and use a reputable company.”

Helpful Report

Posted 1 year ago

“Dreadful service. Fine for small personal purchases abroad but don’t open a corporate/business account with them. They will block your account and withhold your money. You then won’t know definitively when you’ll get it back and indeed despite spending the past 2 hours trying to find out where our money is . I’ve now been told by the online rep that he can’t get hold of anyone and that it could take more than 24 hours just to hear where my money is …deep breath …”

Helpful Report

Posted 1 year ago

“It's impossible to talk to anyone. No one will tell me how to close my account! Awful!!”

Helpful Report

Posted 1 year ago

“My account has been locked since 13 July 2023 (six weeks ago) and I have a considerable amount of funds in the account. I immediately opened a chat regarding this and have spent hours liaising with the staff who change on a regular basis and continuously tell me that I am being scammed. I have provided all the supportive documentation they have requested, on numerous occasions and have responded to all their questions but still they tell me I am being scammed. Frustratingly, they do not elaborate and support me to understand how I am being scammed. I have explained that I am not being scammed and have, in my desperation, asked on several occasions for my account to be closed. They continuously ask me if I would like my account closed, I respond asking them to close my account and the cycle continues… I have formally complained through their own channels and whilst that has been 'auto responded to' I have no further response. Although their staff keep pasting their complaints link in the chat! Despite my promise to take to social media and complain to the FCA, their inaction and ability to move my case forwards continues. I strongly advise everyone not to get involved with Revolut. They cause stress and in my opinion are a deeply dubious financial service. I have never had an experience like this. Stay away.”

Helpful Report

Posted 1 year ago

“No emergency phone number. Can only be contacted via the app or email. No use if your phone is lost and worse if overseas! Took 4 days to respond and couldn’t care less about me. Immediately closed my account on return home. Would give a negative rating if possible.”

Helpful Report

Posted 1 year ago

“They are absolutely despicable people, and everything is alright until you need help, at which point you're met with the pneumatic vacuum that is the inside of their useless heads. These people are the bottom feeders of the financial industry and slightly worse than the actual scammers themselves.”

Helpful Report

Posted 1 year ago

“I have dealt with the in app customer service but I am getting absolutely nowhere. My account was labled as restricted and I was given a time frame of 6-21 days as to when I would be able to receive an update and get it fixed. ALL ,not just some, but ALL of my money is in that account. I have waited the 21 days and have been getting the same response of “we will update you when we have an update”. No one should be using revolut if they can hold funds for no good reason for such a prolonged period of time with absolutely no warning. I am thoroughly disappointed and upset.”

Helpful Report

Posted 1 year ago

“Requested a Revolut card when travelling to Brazil. Hoped to be able to withdraw money from atm machines. Ended moneyless because the atm respinse was " invalid card". I do not recommend it.”

Helpful Report

Posted 1 year ago

“I seldom leave reviews, much less negative ones but I would encourage everyone to stay away unless you’re looking for the worst customer experience ever. I was told that I can’t create an account because I have an existing account but when I tried to resolve this with a live agent (called Millicent), they simply kept asking me the same question (with 15-20mins gaps), resulting in 2 hours lost and 0 progress in the case. It was so frustrating that I simply gave up and downloaded other apps instead. What an absolutely horrible experience.”

Helpful Report

Posted 1 year ago

“I decided to try this account but decided after a couple of weeks that it wasn’t for me. When I try to close it and take my money out they come up with the ridiculous idea that it is a scam despite the fact that the account I want them to return it to is the same one that they received the money from and is the one linked to my account. They won’t return my money to my resolut account either so I can use it up. The customer service is terrible and as far as I can see they have stolen my money.”

Helpful Report

Posted 1 year ago

“Revolut CustO'mer Service +1 8O5.420 '3O7O Revolut pH.one NumBer'' +1 8O5.420 ,.3O7O We had different key contacts through the process which made continuity and detail retention trickier than it could have been. Overall though the work ethic and personable nature of the seed legals team was strong throughout. The platform is providing great value and the SeedLegals team is always really helpful and fast in their responses! Advanced Assurance Support - Alix Clément-Cottuz and the Seedlegals team were incredibly helpful! They reviewed my Advanced Assurance application in days and it was accepted with a couple of weeks. The team made the process quick and easy!”

Helpful Report

Posted 1 year ago

“I am a refugee and I reside in Ireland. My national passport was seized by the international protection office in Dublin. Revolut asked me to verify my ID. I uploaded my Irish travel document which was issued in lieu of a passport. They failed my verification and told me I needed a national passport. I repeatedly told them that I didn't have one because refugees don't have national passports. But it was to no avail. I have to close my bank account now. What a shame that refugees get horrendous treatment by Revolut.”

Helpful Report

Posted 1 year ago

“Extremely poor and inept customer service”

Helpful Report

Posted 1 year ago

“I use revolut for 6 years and today my account got restricted without any reason.. I would like get official statement from Revolut Ltd... My account is limited in this time, my funds are frozen and account under review, while waiting i review your services as well how they works and found that they don't follow EU regulations how you always say, that you strictly follow EU regulations. All my funds are frozen, can't transfer them, can't withdraw, let's say i can't do anything, except one thing, i can still buy cryptocurrencies, shares and fees for transactions are subtracted from my FROZEN BALANCE. If my account is limited based on money laundering (for example) and etc then you still getting profit from this frozen dirty money over your services (shares & cryptocurrency trades), it's the problem.. while i have a lot of time while review take long time, i try every day contact some experts for EU laws like YEA and etc, what is yours statement for that? I think service like Revolut should be without Bank licence, coz they behave like amaters.. I'm in contact with experts on EU laws and preparing materials, coz i noticed here is a lot of users what are limited and this problem is enormous, maybe we can connect all together. I'm still collecting some data, but soon going make some posts on Reddit, to find me there.. UPDATE: my Revolut account can't contact support coz they block me in chat, senior agent just told me that 'we are ending further Support assistance', i'm disconnected from chat..”

Helpful Report

Posted 1 year ago

“I was scammed with euro 1850.00 and Revolut said that they cannot refund me, it is my own fault the way I was scammed. Now u encourage people to put the salaries in Revolut, what If they get scam ? They will loose everything. So people if u want to use Revolut, use small amounts, do not use Revolut for your salary. Rather paid the bank fees at your local bank before u loose everything, keep your money safe.”

Helpful Report

Posted 1 year ago

“Created a Revolut account. I sent money from him to the Ukrainian Monobank, a euro card. Made a few trial transactions, no commission. With full confidence I spent the 4th after a couple of months - the commission from the transfer of 50 euros is 25 euros. At the same time, Revolut does not notify about the specific amount, referring to the work of the “intermediary bank”. I believe that the intermediary bank may well be some kind of pocket bank through which stolen funds are divided and withdrawn. Online support responds to all questions in the style of “my hut is on the edge, I don’t know anything.” I believe that this is a global phenomenon and a lot of users can be deceived in this way and used to earn money by Revolut Bank UAB. They did not want to send me information about the "Intermediary Bank" for a day and a half, referring to the fact that this information is not at the disposal of Revolut. Two days later they sent it, it was the German bank DEUTSCHE BANK AG, sender's deductions: SHA / SHAR / 25.00 EUR. What is: SHA / SHAR / 25.00 EUR - no one explains and is not going to explain. The argument that such things are conditioned by Revolut's internal contracts with third parties is not responded to. Revolut brazenly steals funds from users' cards, hoping for customers' unwillingness to understand the current situation. This is a direct violation of the client's rights to be familiar with the user agreement, to conduct transactions based on agreements, to know and understand the amount of commissions and other important details. They do not answer questions, distort information, ignore the essence of the question. Transparency from Revolut in relation to its customers should not be expected. I PLEASE distribute this information as much as possible in order to notify people who still wish to cooperate with this "pseudo" bank.”

Helpful Report

Posted 1 year ago

“Following being scammed, I contacted Revolut to ascertain if they could recover the lost money. Since June 20th 2023 until June 24th 2023 my chat has been handed from chat operator to chat operator with 10 chat operators who are unable to read the previous chat history and just keep asking the same questions. So after 4 days of chatting I have got no where and now realise that the chat line is a total waste of time and when you require true service from Revolut it is not forthcoming”

Helpful Report

Posted 1 year ago

“The system does not work as they say, I opened an account with a $150 monthly charge to make international wire transfers, but 90% of the transfers failed. Opened a support ticket, for 3 weeks all they say is 'rest assured we are working on it'. So I have asked them to cancel the account and they say you have to pay for 3 months because we sent you a metal card???? Who cares about a crappy metal card? So I am out $450 because they have lied. They are unable to send wire transfers. And they will take your money while shamelessly telling you 'rest assured' and nothing else for weeks. It's a scam. Definitely do not open a paid account and definitely don't get that crappy, useless metal card. What is the big deal about a debit card made of metal anyway?”

Helpful Report

Posted 1 year ago

Revolut is rated 1.3 based on 897 reviews