Revolut Reviews

Name: Revolut
Rating: 1.32

1.3 Rating 1,017 Reviews

7 %

of reviewers recommend Revolut

Company Reviews

Questions

Metrics

1.3

Based on 1,017 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Revolut 1 star review on 19th April 2025

136

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Requested a Revolut card when travelling to Brazil. Hoped to be able to withdraw money from atm machines. Ended moneyless because the atm respinse was " invalid card". I do not recommend it.”

Helpful Report

Posted 1 year ago

“I seldom leave reviews, much less negative ones but I would encourage everyone to stay away unless you’re looking for the worst customer experience ever. I was told that I can’t create an account because I have an existing account but when I tried to resolve this with a live agent (called Millicent), they simply kept asking me the same question (with 15-20mins gaps), resulting in 2 hours lost and 0 progress in the case. It was so frustrating that I simply gave up and downloaded other apps instead. What an absolutely horrible experience.”

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Posted 1 year ago

“I decided to try this account but decided after a couple of weeks that it wasn’t for me. When I try to close it and take my money out they come up with the ridiculous idea that it is a scam despite the fact that the account I want them to return it to is the same one that they received the money from and is the one linked to my account. They won’t return my money to my resolut account either so I can use it up. The customer service is terrible and as far as I can see they have stolen my money.”

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Posted 1 year ago

“Revolut CustO'mer Service +1 8O5.420 '3O7O Revolut pH.one NumBer'' +1 8O5.420 ,.3O7O We had different key contacts through the process which made continuity and detail retention trickier than it could have been. Overall though the work ethic and personable nature of the seed legals team was strong throughout. The platform is providing great value and the SeedLegals team is always really helpful and fast in their responses! Advanced Assurance Support - Alix Clément-Cottuz and the Seedlegals team were incredibly helpful! They reviewed my Advanced Assurance application in days and it was accepted with a couple of weeks. The team made the process quick and easy!”

Helpful Report

Posted 1 year ago

“I am a refugee and I reside in Ireland. My national passport was seized by the international protection office in Dublin. Revolut asked me to verify my ID. I uploaded my Irish travel document which was issued in lieu of a passport. They failed my verification and told me I needed a national passport. I repeatedly told them that I didn't have one because refugees don't have national passports. But it was to no avail. I have to close my bank account now. What a shame that refugees get horrendous treatment by Revolut.”

Helpful Report

Posted 1 year ago

“Extremely poor and inept customer service”

Helpful Report

Posted 1 year ago

“I use revolut for 6 years and today my account got restricted without any reason.. I would like get official statement from Revolut Ltd... My account is limited in this time, my funds are frozen and account under review, while waiting i review your services as well how they works and found that they don't follow EU regulations how you always say, that you strictly follow EU regulations. All my funds are frozen, can't transfer them, can't withdraw, let's say i can't do anything, except one thing, i can still buy cryptocurrencies, shares and fees for transactions are subtracted from my FROZEN BALANCE. If my account is limited based on money laundering (for example) and etc then you still getting profit from this frozen dirty money over your services (shares & cryptocurrency trades), it's the problem.. while i have a lot of time while review take long time, i try every day contact some experts for EU laws like YEA and etc, what is yours statement for that? I think service like Revolut should be without Bank licence, coz they behave like amaters.. I'm in contact with experts on EU laws and preparing materials, coz i noticed here is a lot of users what are limited and this problem is enormous, maybe we can connect all together. I'm still collecting some data, but soon going make some posts on Reddit, to find me there.. UPDATE: my Revolut account can't contact support coz they block me in chat, senior agent just told me that 'we are ending further Support assistance', i'm disconnected from chat..”

Helpful Report

Posted 1 year ago

“I was scammed with euro 1850.00 and Revolut said that they cannot refund me, it is my own fault the way I was scammed. Now u encourage people to put the salaries in Revolut, what If they get scam ? They will loose everything. So people if u want to use Revolut, use small amounts, do not use Revolut for your salary. Rather paid the bank fees at your local bank before u loose everything, keep your money safe.”

Helpful Report

Posted 1 year ago

“Created a Revolut account. I sent money from him to the Ukrainian Monobank, a euro card. Made a few trial transactions, no commission. With full confidence I spent the 4th after a couple of months - the commission from the transfer of 50 euros is 25 euros. At the same time, Revolut does not notify about the specific amount, referring to the work of the “intermediary bank”. I believe that the intermediary bank may well be some kind of pocket bank through which stolen funds are divided and withdrawn. Online support responds to all questions in the style of “my hut is on the edge, I don’t know anything.” I believe that this is a global phenomenon and a lot of users can be deceived in this way and used to earn money by Revolut Bank UAB. They did not want to send me information about the "Intermediary Bank" for a day and a half, referring to the fact that this information is not at the disposal of Revolut. Two days later they sent it, it was the German bank DEUTSCHE BANK AG, sender's deductions: SHA / SHAR / 25.00 EUR. What is: SHA / SHAR / 25.00 EUR - no one explains and is not going to explain. The argument that such things are conditioned by Revolut's internal contracts with third parties is not responded to. Revolut brazenly steals funds from users' cards, hoping for customers' unwillingness to understand the current situation. This is a direct violation of the client's rights to be familiar with the user agreement, to conduct transactions based on agreements, to know and understand the amount of commissions and other important details. They do not answer questions, distort information, ignore the essence of the question. Transparency from Revolut in relation to its customers should not be expected. I PLEASE distribute this information as much as possible in order to notify people who still wish to cooperate with this "pseudo" bank.”

Helpful Report

Posted 1 year ago

“Following being scammed, I contacted Revolut to ascertain if they could recover the lost money. Since June 20th 2023 until June 24th 2023 my chat has been handed from chat operator to chat operator with 10 chat operators who are unable to read the previous chat history and just keep asking the same questions. So after 4 days of chatting I have got no where and now realise that the chat line is a total waste of time and when you require true service from Revolut it is not forthcoming”

Helpful Report

Posted 1 year ago

“The system does not work as they say, I opened an account with a $150 monthly charge to make international wire transfers, but 90% of the transfers failed. Opened a support ticket, for 3 weeks all they say is 'rest assured we are working on it'. So I have asked them to cancel the account and they say you have to pay for 3 months because we sent you a metal card???? Who cares about a crappy metal card? So I am out $450 because they have lied. They are unable to send wire transfers. And they will take your money while shamelessly telling you 'rest assured' and nothing else for weeks. It's a scam. Definitely do not open a paid account and definitely don't get that crappy, useless metal card. What is the big deal about a debit card made of metal anyway?”

Helpful Report

Posted 1 year ago

“Has anyone had the bank suddenly closed and money withheld? 564 pounds!!! Nothing suspicious at all on my account. Been using it for a few years. Paying rent, bills, food shopping and the odd transfer. Not someone new, nothing different at all. In total shock and now I have to wait up to 28 working days for an update!!! I don't want to bank with them at all, I just want MY money.”

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Posted 1 year ago

“This website is fake and do not deposit any money. They allow you to withdraw money 1-2 times. then when they get trust they charge 25% tax on your wallet balance money. You will be forced to transfer more amounts in order to save your money. Then you go bankrupt. report them to BROADOAK-CAPITAL .C0M and get all your funds back .”

Helpful Report

Posted 1 year ago

“For past 6 weeks I have both emailed and messaged revolut via messenger seeking help. I stopped using my account months ago however left account balance in credit. Six weeks ago I received an email from revolut threatening debt recovery action for a debt owed. Several days after sending a message prompts a reply saying I am checking your notes.....then nothing further! No replies to my emails either including ones sent to revolut executive team. This afternoon I am told they no longer answer emails, messenger service is futile as cannot offer support and they have no facility to ring customers. I am told if I refuse to re-activate my dormant account, taking yet more selfies, they will provide zero response to my concerns. So 6 weeks and numerous messages sent, I remain in limbo All sounds good until something goes wrong, and then you see the true colours....its scary beyond belief.”

Helpful Report

Posted 1 year ago

“My mother's card was deactivated and Revolute won't let her get a new one, refuse to tell her why? Extremely slow customer service. Very annoyed and disappointed”

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Posted 1 year ago

“Absolutely appalling customer service. I've had my account frozen without knowing why and being given a timescale for it to be unfrozen. I've been left with no food for myself or family, no means of getting to work and as of Friday no gas or electric. I've had 10 different people dealing with me who each have told me my account is limited. I've had to repeat myself over and over and over. I've asked to close my account which was refused. When I've asked for a timescale no one knows and I get told to be patient. It is a truly unacceptable situation and driven me to nearly take my life.”

Helpful Report

Posted 1 year ago

“Revolut is a terrible company, they refuse to accept my change of name for verification. I am a French citizen and only recently the French government has accepted Change of Name documents. I have a deed poll supplied by the UK and the right to work in the UK. It is surprising how I can apply for : University University Credit Barclays Bank / Personal / Business Lloyds Capital One & More What Revolut taught me and what its staff said is that they can not pass me through verification with my change of name documents, even though I have legally changed this. I changed my name due to marriage and its complications that came with it, now I have to deal with my protected characteristics and take Revolut to court (which I have already escalated).”

Helpful Report

Posted 1 year ago

“Complete disregard for customers and their data.. this organisation and its DPO clearly have no interest in respecting customers' wishes re their data. I barely used this account and many, many years ago. After witnessing their responses to a simple data request a massive red flag has been raised and I will make sure that I avoid this questionable outfit like the plague in future. The matter is now in the hands of the ICO.”

Helpful Report

Posted 1 year ago

“I opened an account for a client.on trying to change email and phone and phone it’s a nightmare as their chat system is virtually non existent..with no access to phone contact.I reckon it’s all robotics..no real human attending”

Helpful Report

Posted 1 year ago

“If you are thinking of opening an account, my honest advise DONT. They rejected a payment saying not enough funds on my account (I had to pay on Amex card in the end), but strangley, despite saying not enough funds they continue to hold on to $2.055 and say they will not refund it back for 4 weeks, so 22 June. They can give no explanation as to why they rejected the payment or why they are holding on to MY money. No wonder they can't get a UK banking license. Stay clear.”

Helpful Report

Posted 1 year ago

Revolut is rated 1.3 based on 1,017 reviews