Revolut Reviews

Name: Revolut
Rating: 1.27

1.3 Rating 861 Reviews

6 %

of reviewers recommend Revolut

Company Reviews

Questions

Metrics

1.3

Based on 861 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Revolut 2 star review on 7th January 2025

Marvis

Revolut 1 star review on 2nd January 2025

Samson Wilton

Revolut 1 star review on 17th December 2024

Anonymous

Revolut 5 star review on 29th October 2024

Mike Heiter

101

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“TERRIBLE!!! I wanted to close my account and withdraw my money. Communication is virtually non-existent and I found it impossible to do this. After many weeks I have changed tactic and decided to renew my card and withdraw my money that way. You guessed it - it is impossible to get anywhere with the company. Revolut still has my money and I can't get it back. BEWARE!!!”

Helpful Report

Posted 2 years ago

“I would give zero stars if could. The bank is convenient fr small transactions but it is completely unsafe and is systematically being used for fraud. The bank will not reimburse you and they will offer minimal support. I was recently scammed and got a negative response in getting a refund, although I immediately informed them and cooperated completely. Please choose another bank if you want your hard-earned money to be safe.”

Helpful Report

Posted 2 years ago

“Not helpful at all. I had issues logging in and the only way to reach them on live chat was from a friends account. When i talked with them they told me that they could not do absolutely nothing. So i guess there is nothing else to do. Iv also sent them an email and the response time is up to 14 days. Your support system is trash. No need to have one.”

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Posted 2 years ago

“they dont help you when something goes wrong . i have been scammed and the scammers used revolut and revolut didnt help me”

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Posted 2 years ago

“Unsafe bank, people can find your card details and pay with it without any notification! I was scammed on Revolut, someone used my card to make an online payment and I was not refunded. This should never happen as I am supposed to "allow" any transaction from the app. The customer service is the worst: robots or stupid people unable to help or even to reply messages. You should be ashamed!”

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Posted 2 years ago

“i was able to recover my lost funds from revolut with help of "reco veryf unds .ne t" they saved me from lossing over thousands of euros thanks tothem”

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Posted 2 years ago

“I have used Revolut sincer 2018 and I loved it. Great exchange rates, fast transfers, great app which is incredibly easy to use IMO. It was good up until the moment I actually needed their assistance. Last week I had money taken from my account through phishing. I completed an online form for a chargeback and not even 10 minutes later I got an email that my chargeback claim has been denied. That's the first red flag. People might think fast responses are good, but they are not. When I ran into the same problem with ING, they took a month to investigate and look into it. Revolut thinks that in under 10 minutes you can solve a case of fraud? Bad. Second red flag was that they didn't even ask me for additional information. They just straight up refused looking into it further because I guess, more work for them to do? So I proceeded to contact a live agent and discuss it with them. I gave them all the proof that showed I was scammed, screenshots, THE POLICE REPORT, everything. And all they had to say was "we are so sorry but our team decided this case is closed, so you have to cooperate only with the police from now on". Right. Thankfully at least the police is professional and I am making progress with them. But Revolut has been shameful. After 4 years of being their client I canceled my card and will never support Revolut in any way again. I will stick to real banks that take the time and responsibility to do their job properly. There are a lot of things to complain about with INF, Raiffeisen, Erste, Barclay's etc, but all of them, when I filed a complaint, actually did a thorough investigation and cared about my situation. Revolut is a flaming piece of garbage when it comes to this.”

Helpful Report

Posted 2 years ago

“I would leave no stars but I can't! I don't use revolut but somehow I'm missing 1000. Hell I had to look them up on google. I had to download an app to talk to someone who did not help (my bank did) I have never held an account with them and this is a warning to others, be careful their security is a horror show!”

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Posted 2 years ago

“Used to be good, but they charge you for lot of things these days. Customer service is rubbish”

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Posted 2 years ago

“Absolutely awful! DO NOT USE! I paid for the metal membership because I wanted all of the benefits Revolut supposedly offer but I'm sure it’s some kind of scam! My flight was delayed for over an hour, and I registered in the app to receive free lounge passes (which revolut says it offers) but I never received them and ended up purchasing myself. I have tried to contact customer services for several problems I have had recently however - there is no customer service number and on the live chat the agents leave you hanging without response. As other users have said on here use a reputable company avoid Revolut like the plague!!”

Helpful Report

Posted 2 years ago

“Absolutely terrible!! Avoid if you somehow can. Go with a regular bank. This is such a mess! I guess as long as the app is working, everything is okay, but please do not expect any kind of help in case of a technical issue, app bug or any other problem you might have. It is nearly impossible to get in touch with Revolut. Considering they are an institution holding your money, all your alarm bells should go off when you read this here. When you talk to them you’re talking to a useless computer program and only in rare cases with real people.”

Helpful Report

Posted 2 years ago

“impossible to access my funds and no one responds despite my multiple reminders. Very poor customer service. I request either access to my account or reimbursement but no sign. I am ignored.”

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Posted 2 years ago

“I forgot my code. Followed all instructions. Wont take a sefie screen goes blank then get message to try later. There is no easy way to solve this problem. Im only thankfull that i only opened account with £10. Any answers as to how i cancel this card....”

Helpful Report

Posted 2 years ago

“Lost for words on how bad this bank is. Customer service is beyond useless. Had a child left stranded as couldn’t pay for his school bus as Revolut blacked his card for no reason. Still can’t unblock it after they have told me 5 times the issue is sorted. Still not. No humans to talk to just robots. Complete scam”

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Posted 2 years ago

“Had my account frozen for no reason, however SolverX helped me solve this problem”

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Posted 2 years ago

“I got a premium card €7.99 pm to trial, tried contacting customerservice to no avail. I terminated the card and went back to using the "free" card. They sent an email saying my card had to swapped for free. Within a few days of me syarting to ise the new card they wete chargimg me again. Thanlfully many people are beginning to realise is a joke bank.”

Helpful Report

Posted 2 years ago

“Revolut isn't serious about the business they are in. Its not a functioning banking app. Therefore, I believe there is a risk of losing your money. They don't have no customer services, Better to stay out of this app. There are many other similar service providers who offer much better and cost effective services.”

Helpful Report

Posted 2 years ago

“I think that their customer support is with third parties in foreign countries. They aren't interested in finding out what happened, they don't read the replies we send to them. I mean, the fact that there actually isn't a phone line, so a human being to speak to, says it all. They don't want to have to speak to their customers. I am now looking at Wise for all my banking needs - I just wish Wise didn't have all those transfer fees but maybe it's worth putting up with those for a better banking service.”

Helpful Report

Posted 2 years ago

“The worst support ever. Still waiting 2 weeks for a wire transfer. Sent them the wire reference and nothing. They asked for a bunch of senders info. Name, Surname, account number, bank code* Beneficiary’s account details: Name, Surname, account number, bank code* * Payment details: Amount, currency, date of payment, payment reference, type of payment (SWIFT/SEPA/ Faster Payment/ etc). Really a joke. They simply don't care or they don't even read your messages. Stay way from them.”

Helpful Report

Posted 2 years ago

“One of the most unfriendly fintech companies. I applied for an account and during ID verification, submitted my IC, which was not recognized. I then submitted my passport, which was again not recognized. Then, within a few seconds, I received an email notifying me that my application had been rejected, no reasons given whatsoever. I chatted with an agent, who gave exactly the same reasons. Looks like this company is not even sure how to verify customers. I was verified by WISE within seconds of info submission.”

Helpful Report

Posted 2 years ago

Revolut is rated 1.3 based on 861 reviews