Revolut Reviews

Name: Revolut
Rating: 1.32

1.3 Rating 1,019 Reviews

7 %

of reviewers recommend Revolut

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1.3

Based on 1,019 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Revolut 1 star review on 24th April 2025

Supremeassetsrecovery.org

138

Anonymous

Anonymous // 01/01/2019

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“lost money for 22 days I sent money from the account to Revolut on October 14 - I still haven't received it (already 22 days) During these 22 days, Revolut did not comment on the situation in any way and did not resolve my question. Worst support service and worst customer service!”

Helpful Report

Posted 3 years ago

“A financial product or app is only as good as the customer service you receive when you have a problem. Revolut's customer service is appalling. The chatbots don't work, write in pigeon English and cannot solve the most basic of problems. There is no-one to speak too. One of these days their shameful customer service will arrest their rapid growth around the world. Read these reviews before considering using them. You will be pleased you did”

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Posted 3 years ago

“Revolut - Bank of deceivers and thieves! They stole my money in full from the account. The support service works outrageously. No responsibility for money”

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Posted 3 years ago

“It is a terrible bank. They have no proper customer service, there is no one to talk to. They say that we can contact them via their chat service but they never reply on that. I have even mailed them on 3 different ID's which were provided but still there is no reply from them. Also, even after the limitations have been lifted from my account I am still not able to use my money. Even visiting the canar wharf branch is senseless as they don't even come down and meet any of their clients. The worst service ever received from any bank.”

Helpful Report

Posted 3 years ago

“I've been with Revolut for around 4 years and initially the App was really easy to use. It was simple to add funds then exchange to my chosen currency. Revolut are now pushing their cryptocurrencies at the detriment of their other areas and now the app is so complicated that I need to constantly remind my older relatives how to use it. I have now found Starling Bank that has better exchange rates, no fees and no ATM withdrawal limits. It's also free to have your card delivered when Revolut charge £4.99 In addition Revolut occasionally have referral schemes running but the dates are so short that all steps needed can't really be achieved. i.e. signup, card order then 3 transactions. The referral scheme is therefore a waste of time for the referrer as you will never get your reward.”

Helpful Report

Posted 3 years ago

“I've been with Revolut for around 4 years and initially the App was really easy to use. It was simple to add funds then exchange to my chosen currency. Revolut are now pushing their cryptocurrencies at the detriment of their other areas and now the app is so complicated that I need to constantly remind my older relatives how to use it. I have now found Starling Bank that has better exchange rates, no fees and no ATM withdrawal limits. It's also free to have your card delivered when Revolut charge £4.99 In addition Revolut occasionally have referal schemes running but the dates are so short that all steps needed can't really be achieved. Ie signup, card order then 3 transactions. The referral scheme is therefore a waste of time for the referer as you will never get your reward.”

Helpful Report

Posted 3 years ago

“I’m currently being ignored by Revolut. My money is in there but I can’t make payments. No one to call this is terrible”

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Posted 3 years ago

“Terrible terrible company. Steer well clear they are scam artists.”

Helpful Report

Posted 3 years ago

“REVOLUT IS A LICENSED SCAMMER REVOLUT IS A LICENSED SCAMMER. I opened a account because of my colleague invite me to open one. My boss transferred £100 from his personal account and later my holiday money as well.when I try to withdraw money from ATM they charge me 2% and out of blue the hold my £371 and my card isn’t working and blocked on 20th of September while I chatted online in apps they ask me proof where the money come from senders personal details Date of birth address and bank statement I provided them all after few days of waiting they advised me within next 8 working days my account review will be finished everything will be resolved.now in over one month all they time they send me same copy paste text that relevant department are looking in to the matter my money are safe it will be sorted soon but they cannot give me a time frame when it will be released. Last week I requested them to send money back to sender and I don’t need Revolut account anymore and they ask me my another account details to transfer the fund I provided that as well according to their requirements but still they didn’t transfer my money. They still text me the same thing after 35 days that relevant department looking in to the case if they get any updates on my account they will let me know. I took holiday from work for my birthday they ruined my birthday by holding my money. THEREFORE EVERYONE PLEASE PLEASE STAY AWAY FROM REVOLUT ITS A SCAM IF THEY GET CHANCE THEY WILL ROB YOU.”

Helpful Report

Posted 3 years ago

“Revolut Bank - Disgusting service! All the money is gone! The money was frozen at the beginning of September (several thousand euros) and access to the account was turned off, and nothing can be solved with the support robot. After a month and a half, they unblocked it with a requirement to close the account. I sent these several thousand euros to my account in the NORMAL BANK - the money has been lost for 2 weeks already. Support is silent, access to accounts is closed. In short, Run! RUN AWAY!!! Considering that the campaign to attract referral customers does not stop, and the Revolut are willing to pay more and more for it, it looks like the bank is experiencing big problems. The business model of this project does not seem to justify itself”

Helpful Report

Posted 3 years ago

“Business accounts frozen since 12 days without prior notice, for "review if account". Customers payments are reverted and I cannot pay the business bills (phone lines have been suspended, cloud subscription suspended, etc) and I cannot pay the employees! Customer service absolutely useless, sounds like bots... They have gone silent since 4 days and do no answer to my questions anymore! This is what to expect from Revolut.... For those who have not signed up yet, RUN AWAY...”

Helpful Report

Posted 3 years ago

“I a premium customer. I made an international payment. The bank rejected the payment, it is on Revolut. After 11 days and 40+ chats, the money is ‘lost.’ An international bank that cannot track payments, and with zero customer service, I think I chatted with bots, the identical answers over and over. If you must use it, keep little money. If something goes wrong with a transaction, kiss your money goodbye.”

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Posted 3 years ago

“At first using Revolut was great until they need extra documentation from me which I provided and they kept on asking for more until I was fed up and asked them "if you don't want me as a customer you can close my account, which they did in an instant :(. They closed my account with funds in it but I eventually got it after several weeks and I have been trying to reopen it but it doesn't allow me too. Also their customer support is really bad.”

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Posted 3 years ago

“Really terrible experience. Essentially been over 3 weeks and no word on the account. How they remain a viable business is beyond me. Really need to start posting on as many platform to make people aware. Absolutely shameful”

Revolut 1 star review on 21st October 2021

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Posted 3 years ago

“Be careful guys, their customer service isn't great and they don't really help in case of fraud. My revolut card was used while I was mid-flight. I provided all details and tickets and all but they didn't help. I went to my bank barclays and they basically looked at evidence and helped. So please don't waste your time on this and go with a genuine bank. Would save you drama in case of fraud”

Helpful Report

Posted 3 years ago

“DO NOT TRUST THEM.... They blocked my account and hold all my money and my crepto money , never reply to my complain and never refund me. SHAME ON YOU REVOLUT”

Helpful Report

Posted 3 years ago

“DO NOT TRUST THEM They block me from my account and they took my money as well as my crypto xrp money .”

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Posted 3 years ago

“I am having a real nightmare with Revolut!! I made two bank transfers from my Citibank account in Dubai, UAE to my accounts in Revolut, one on 3rd Oct for an amount of 274 USD and the second on the 5th Oct for an amount of AED 1,000. As of today nobody from Revolut is able to tell me where the money is in despite I have shared the swift copies of the transfers from Citibank. The customer service through the APP chat is complete useless. They keep repeating the same answer every day that the relevant team is looking into it and they will come back to me. Ten days are gone from the first transfer and non a single answer from Revolut till today.”

Helpful Report

Posted 3 years ago

“The chargeback form is useless. I was scammed, and someone took money from my account. They won t give back your money even if you get them all the proof in the world. Strongly recommend you avoid revolut”

Helpful Report

Posted 3 years ago

“My Revolut account recently went negative because it was charged to my card that had 0 funds. This is a new account with Revolut and I had no plans to use my card yet so I didn’t transfer money in. I suddenly received a notification saying my balance went under 0 (without using the card of course), unsure why, I spoke with the live chat and no one was able to answer my simple questions regarding 1) why my card didn’t decline the payment when it had 0 funds in the account, 2) why no one could explain to me why I was charged and what the payment was for, 3) why I couldn’t speak to/ call any senior member of the team, 4) why I didn’t get the chance to cancel or disapprove of the payment. The fact that they couldn’t answer a single one of these questions is very worrying. This post/ review is not because I don’t want to pay the amount charged, it is literally unacceptable that this bank can’t answer when/why/ how the payment got charged and why the virtual transaction didn’t require some sort of approval on my side. They are not even giving me the opportunity to speak to someone about this issue and every customer service person is giving me the same useless response saying that the chargeback team makes the final decision. I simply ask to speak to someone from that team and they say it’s impossible. What sort of service is this? Not being able to know why I’ve been charged is very concerning. It is also IMPOSSIBLE to reach people from their teams and they all give the same useless answer. Please improve your banking security. If the payment was any higher I may not actually be able to pay it off and this shouldn’t be put on me if I didn’t approve the transaction.”

Helpful Report

Posted 3 years ago

Revolut is rated 1.3 based on 1,019 reviews