Name: Revolut
Rating: 1.27

“No customer service at all, I've been almost a month without my funds and trying to reach an agent that replies to my chat. There is no means to call, only robots... Complete scam !!!!!”

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Posted 4 years ago

“Revolut has a good app, but they have a disgusting/non existant customer service currently unable to access my own money.I have made formal complaints just being ignored have already reported them to the ombudsman.They are untrustworthy no way should anyone use this as their only bank a/c and heaven forbid their business account.”

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Posted 4 years ago

“AVOID AVOID AVOID READ THIS AVOID AVOID AVOID. Your money is not safe.Service will work fine, until sudden lock on account. I wait over 2 months, every week contact customer service available ONLY on the chat to hear the same push off. "right department is reviewing your account and will contact you, please close the chat". They want to be a bank, but they act like a SCAMM. I'm not only disappointed, I'm in the trouble as I need the funds which are locked there approx £6500. Be aware, they are not professionals, not save as our money is not protected with them at all. Worst is that they do whatever they like. I raised complain.. was ignored. I'm reporting Revolut to Financial Ombudsman.”

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Posted 4 years ago

“Opened a premium account with Revolut, mainly for easy trading and because of vault interests rates. Interest dropped from 1.35 to 0.80% within 2 months. Trading is buggy (graphs not up to date or showing false information), with huger delays, and is only good for playing, not for proper trading. Then I was asked for evidence of revenue sources, which I provided immediately. 3 weeks later, account was blocked, the reason being "pending review of evidence provided". That was 2 days ago, I have been trying to get support from revolut since. I am not sure how to put it, but my feeling is that I trusted an amateurish, careless business with quite a lot of money, which I cannot access (i.e. use or transfer) anymore. I would not want to be in an emergency situation and have to rely on revolute. My trust in this business is below zero. I would advise everyone to only use revolut with money that is not going to be needed. Revolu give online banking a very bad name. If in any doubt, avoid.”

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Posted 4 years ago

“My account was blocked more than 2 months ago and i have been trying to get an answer But do far nothing. I wouldn’t recommend Revolut bank, never”

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Posted 4 years ago

“My account was blocked over 4 months ago. No one has got in contact .... what they do is so wrong. I get more conversation out of rita the robot. They need to be Investigated and closed down. It couldmt have happened at a worse time ..... revolut r stealing your money”

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Posted 4 years ago

“Revolut chat is the worst I have ever experienced. If you ever need support, which you will (alot) then you can expect almost zero customer service. While being some of the slowest to respond to situations that involve everyday banking i find this service useless. My account has been wrongfully frozen and desipe a chat that has lasted over 1 year and a transfer of almost every document I own i am just left waiting. Meanwhile my funds are inaccessible, accruing interest for revolut.”

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Posted 4 years ago

“Revolut chat is the worst I have ever experienced. If you ever need support, which you will (alot) then you can expect almost zero customer service. While being some of the slowest to respond to situations that involve everyday banking i find this service useless. My account has been wrongfully frozen and desipe a chat that has lasted over 1 year and a transfer of almost every document I own i am just left waiting. Meanwhile my funds are inaccessible, accruing interest for revolut.”

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Posted 4 years ago

“I lose so much money with blocked account...”

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Posted 4 years ago

“It is a scam!!! After 3 days using Revolut, they stole 1035 GBP!!! I wrote a complain to authorities, I hope, they will solve the issue.”

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Posted 4 years ago

“Avoid They are stolen my money from my account and say they have been hacked and didn't give my money back yet”

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Posted 4 years ago

“Stay away, they are a fraud! Took £500 from my bank account and has vanished. They are not answering my calls and blocked my number.”

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Posted 4 years ago

“Expensive pricing expecting some good service. However, this is not the case with Revolut. Service is the worst ever, it may need you a full month of writing them, maybe some body would revert, however not sure solve the problem. you'll mainly be blocked without even they request you to submit one single document taking your money their hostage. It could be their policy to finance their operations. Better keep away, they might turn the next wirecard anytime. Be sure your high street bank is way better than those people, I've been fooled, thousands been fooled till now, You try to avoid. don't be be impressed by good reviews especially those on Trust Pilot. Revolut are paying even for fake good reviews.”

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Posted 4 years ago

“Expensive pricing expecting some good service. However, this is not the case with Revolut. Service is the worst ever, it may need you a full month of writing them, maybe some body would revert, however not sure solve the problem. you'll mainly be blocked without even they request you to submit one single document taking your money their hostage. It could be their policy to finance their operations. Better keep away, they might turn the next wirecard anytime. Be sure your high street bank is way better than those people, I've been fooled, thousands been fooled till now, You try to avoid. don't be be impressed by good reviews especially those on Trust Pilot. Revolut are paying even for fake good reviews.”

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Posted 4 years ago

“This is a good service when everything works the way it should. However, there is a glitch on my wifes app which displays an error message when she tries to add money. A bigger concern is that it is impossible to contact a person at Revolut to get help on this or any issue (unless perhaps you have a Premium account which would not be worth it for us). The Revolut Community page is of little or no use. People out there should be seriously cautious of this Revolut service/app because when things go wrong you are on your own, and this could be a mega issue if your stuck abroad. We'll stick with Mastercard, at least I can ring up a person if I have any problems. UPDATE 1 - Revolut have requested information from me so hopefully we might get the issue resolved. I have given an extra star since they have at least contacted me. Will update again as issue develops. UPDATE 2 - After Revolut requested my contact details via Revolut they have still not bothered to contact me two weeks later. Therefore, I've put them back to 1 star. These guys are UNRELIABLE. Common sense tells me that any financial service that is so unconcerned about your money MUST BE AVOIDED.”

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Posted 4 years ago

“I have had issues since I have opened this account with transfers from one account to another, customer services not answer and final straw was when they have taken £100 out of my HSBC account - after it said FAILED TRANSACTION!!!! GUESS WHAT the money is MISSING!!! I have contacted customer services a number of times and it's so frustrating because you cannot speak to anyone directly apart from an automated systems including automated email responses, who are not helpful at all, I strongly recommend you DO NOT use this company. When you EVETUALLY get through after sending proof of bank statements. By the way it's their fault. they say 'it takes 5 working days for the money to go back into your account'. GUEST WHAT?? 5 days have passed and there still isn't any money!!!!! I have also emailed their complaints team 3 days ago - no response!!! My money is still missing and you have done nothing and have been completely useless. Bunch of thiefs! 😡👎🤬 Cannot wait to cancel my account with you, absolute joke!”

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Posted 4 years ago

“From my perspective, they might be an Authority as they claim, but they are also a business selling a product to customers. And as a customer, I wonder if their request to obtain from me sensitive information about someone else is not just unreasonable, but also legit. Since I am not an expert, I would appreciate your opinion on this. Please find attached the chat.”

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Posted 4 years ago

“Account frozen for 11 days without notice. I have had no human contact with customer service. I am very stressed and scared that my money has been scammed.”

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Posted 4 years ago

“I can honestly say I have never had an issue with this card and recommend it to all carers we hire as an easy option to open up a bank account. BUUUTTTTTT......following some missing money and the fact you can't speak to anyone apart from automated systems including automated email responses, who are not helpful at all, I strongly recommend you DO NOT use this company. My money is still missing and you have done nothing and have been completely useless. Bunch of thiefs! 😡👎🤬 Cannot wait to cancel my account with you, absolute joke!”

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Posted 4 years ago

“Absolute fraudsters - if you are thinking of using these jokers, AVOID AT ALL COSTS!!!! They steal your money for what they deem as legitimate transactions when you know for a fact you didn't make the transactions. Their full fraud investigation takes fewer than 24 hours so you know its nonsense. Don't use these fraudsters. If you have money in an account with them, withdraw it and close you account before they steal it or freeze our account. I have reported them to cybercrimes in the UK for their fraudulent transactions on my account, but I doubt I'll see my money again.”

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Posted 4 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Revolut Reviews