RIAS Reviews

Name: RIAS
Rating: 3.98

4.0 Rating 1,469 Reviews

76 %

of reviewers recommend RIAS

Company Reviews

Questions

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4.0

Based on 1,469 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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customerservice@rias.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The young lady who assisted me was very helpful, professional and patient. She discussed my needs with me and provided me with a very satisfactory result.”

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Posted 8 years ago

“I insured with RIAS in 2014 & 2015 for £179 and received a renewal notice this month for 2016 for £159, so was well pleased. I always obtain 2 or 3 other quotes and did so this year with Age UK, More Than & Nationwide but they were more expensive. Well done RIAS !”

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Posted 8 years ago

“I would have rated very good but my renewal proposal was a lot more than the previous year. On speaking with a customer adviser I was told that there had been a mistake in not recording what I had actually paid for previous year's insurance. I was pleased that it was resolved with only a minimal increase. Now for the car insurance renewal which also appears to have increased somewhat!”

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Posted 8 years ago

“My name is Geoffrey Garrod. My car registration is RE51 KPY. My postcode is LL65 2TR. You have sent me a renewal proposal for my car insurance which is unacceptably expensive compared to the original quote and last years premium. Had I not questioned the proposal you would automatically have renewed the direct debits at the higher rate. Many of your customers would not have checked and assumed that there would only be an inflationary rise in premium. These tactics are not acceptable and your call centre representative would not re-quote. You have lost my business and I intend to report you to the Insurance Ombudsman. I have cancelled my renewal and I intend to spread the word about your unacceptable price increases and your suspect tactics which seem aimed at the older customer not checking or not understanding the renewal tactics.”

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Posted 8 years ago

“Why was my Car Insurance raised by another £86 per annum after a year of no claims when the year before it had already been hiked up by at least £300 after two accidents which were not my fault, i.e. sliding into an accident that had just happened in front of me in treacherous icy conditions and airbags releasing in my car as I was going down a busy motorway in the middle lane? Yes I know you classify it as my fault because you cannot pin the blame anywhere else but my insurance was supposed to be claims protected . My Contents, Annual WW Travel and Home insurance, some of it currently with you, come up for renewal soon. You'll be llucky !”

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Posted 8 years ago

“Easy Transaction.”

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Posted 8 years ago

“Lovely people to talk to, very helpful. Unfortunately the same can't be said about the payment process as Rias took my initial payment twice. Still awaiting to hear about my refund!”

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Posted 8 years ago

“Quick efficient and straight forward just what I wanted thanks”

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Posted 8 years ago

“The person I spoke to was efficient and professional. Very good service. Explained all I needed to know.”

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Posted 8 years ago

“Satisfactory renewal by telephone”

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Posted 8 years ago

“Very helpful when sorting my dads car Insurance. Very helpful young lady with patience understanding and good advice”

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Posted 8 years ago

“beat my quote from another ins company”

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Posted 8 years ago

“No problems taking out insurance and extremely helpful.”

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Posted 8 years ago

“Helpful and knowledgable staff. This year the car insurance for my Audi TT was the most competitive allowing for the £50 cash back offer.”

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Posted 8 years ago

“Easy to use”

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Posted 8 years ago

“Being felt with friendly and professinonaly. Many thanks Richard Kipps”

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Posted 8 years ago

“Very politeandspeedy service”

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Posted 8 years ago

“The first year they give you a great deal,2nd year cost creeps up .Sell your car and ring them ,they are a complete RIP off. My renewal is due and its bye bye RIAS !!!!”

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Posted 8 years ago

“I am a retired scientist and for historical reasons - like having a PhD - I was associated with the title of Dr. Surprisingly, RIAS agent advised me that the premium would be increased if I used the title. Is this ignorance or just plain stupidity?”

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Posted 8 years ago

“Excellent service when I got through, but nearly 20 minute wait for the call to be picked up.”

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Posted 8 years ago

RIAS is rated 4.0 based on 1,469 reviews