RIAS Reviews

Name: RIAS
Rating: 3.98

4.0 Rating 1,467 Reviews

76 %

of reviewers recommend RIAS

Company Reviews

Questions

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4.0

Based on 1,467 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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customerservice@rias.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Each year I get a completely unacceptable quote from RIAS. I phone to query it, and a staff member reduces it to something nearer the previous year's quote. This is all done, I must add, with politeness and efficiency. But I am left with the suspicion that RIAS are 'trying it on', and hoping that through apathy I will accede to the initial premium. So my concern is with the 'system', not the staff.”

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Posted 8 years ago

Hi, thank you for your comments we appreciate you taking the time to leave feedback. Kind regards The RIAS Team

Posted 8 years ago

“Competitive price,and good service.”

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Posted 8 years ago

“My insurance became very expensive ,I rang up to cancel and the lovely lady talked me through it suggested a few things and I got a reduced premium I had a claim this winter and the service was exceptional, Always ring them up if you have a problem the are ,after all the experts”

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Posted 8 years ago

“Problem with default settings on RIAS system input resulted in incorrect dates in Policy Statement - rang to make corrections which resulted in the issue of a second certificate which now has a incorrect start time of 01:00 hrs and not 00:00 hrs as I believe it should be. Spoke to call centre who gave verbal assurance that cover would start from 00:00 hrs but unfortunately unable to produce a certificate to that effect. Not very reassuring as I am sure that if the vehicle were to be stolen between that hour RIAS would refer to the policy document and say insurance cover does not start until 01:00 hrs. My current insurance expires at 23.03.2016 at 24.00 hrs, please get your act together and produce a valid document or I will cancel.”

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Posted 8 years ago

Hi, thank you for your comments. We are sorry to hear of your recent experience. If you would like to discuss your comments, please contact a member of our Customer Service team on the above email, we would be more than happy to help you. Kind regards The RIAS Team

Posted 8 years ago

“At RIAS always very helpful. We have been customers for a very long time and we get value for money.”

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Posted 8 years ago

“House insurance excellent Car insurance to Aviva at half your premium.”

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Posted 8 years ago

“Impressed with outlay of policy in book form. Person I spoke to today about errors in my policy was very pleasant and knowledgeable. His assistance was very much appreciated. Thank you”

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Posted 8 years ago

“I have to admit I was disappointed. I am normally a big fan of RIAS. I received my new premium for the next year by post and discovered it was over £40 higher than last year despite no claims. When I telephoned and challenged the amount I was given a load of bull and it was suddenly reduced to the same as last year !!”

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Posted 8 years ago

Hi, thank you for your comments we appreciate you taking the time to leave feedback. Kind regards The RIAS Team

Posted 8 years ago

“A little concerned at the initial quote for my policy but a short polite phone call reduced the figure to a more acceptable one”

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Posted 8 years ago

“Always a pleasure to deal with - a very fair Company. Not always cheapest at first glance but check out the excesses etc and it should be easy to decide”

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Posted 8 years ago

“Quick easy and was competitive”

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Posted 8 years ago

“renewed house insurance staff member very helpful had sound understanding of all areas i asked about .i was very happy with the price.”

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Posted 8 years ago

“I concluded the business online and found your staff very knowledgeable, polite and helpful. The addition of personal accident was clearly explained and I decided to accept this. I was not pressed to take up other insurances although some were mentioned. The price was very good indeed. Thank you. Terry Smith.”

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Posted 8 years ago

“I had my question ready and I received a clear answer what more can I ask for, the question was then finalised and payment paid. Just waiting for information through post.”

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Posted 8 years ago

“I was shocked to find the increase in my annual car insurance was over £40 pounds. This is despite the fact that we insure two cars with you and have house insurance. I thought your company specialised in insurance for the over 50s but it seems that once you have secured a customer you just hike up the prices. You should consider the fact that older people are more trusting. They assume that loyalty to a company will ensure that they are offered a decent deal. They also do not always have access to the Internet and they may not be able to search for the best price on the comparison sites. As in my case I did telephone and secured a discount but even so the £40 plus increase in premium was excessive considering I have a clean driving record and no claims. As a company you should do better. This year I paid up because as an elderly person I do not want any hassle but next year if the premium is excessive I too will look for an alternative company. Your company name on numerous reviews is an absolute disgrace. You should wake up and smell the coffee before us old folk leave and go back to the AA or Direct Line for a better deal.”

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Posted 8 years ago

Hi, thank you for your comments we appreciate you taking the time to leave feedback. Kind regards The RIAS Team

Posted 8 years ago

“Very helpful team, gave him a challenge and he rose to it. well done & thank you”

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Posted 8 years ago

“Garage broken into new door seen to straight away.”

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Posted 8 years ago

“every thing was very easy”

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Posted 8 years ago

“The best insurance company I have dealt with , very pleased to help , best renewal price going”

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Posted 8 years ago

“Very helpful”

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Posted 8 years ago

RIAS is rated 4.0 based on 1,467 reviews