RIAS Reviews

Name: RIAS
Rating: 3.98

4.0 Rating 1,469 Reviews

76 %

of reviewers recommend RIAS

Company Reviews

Questions

Metrics

4.0

Based on 1,469 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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customerservice@rias.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I originally accepted and paid for my insurance online, only to receive an e mail to say that their had been technical issue and payment had not been made. I contacted your company and was told that payment had not been received. I then contacted my bank, who informed me that the payment had had left my account. I then recontacted your company and was informed that the payment had now been paid. Some days later I received a letter requesting proof of my no claims discount, which I duly sent off. I later received an email informing me that your company had received the proof and all was in order. Today I had received another, this time to "DEMAND" to send proof of my no claims, or you will cancel my insurance! This is fast becoming a very bad experience and maybe I should have stayed with my previous insurer.”

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Posted 9 years ago

Hi, thank you for your comments. We are sorry to hear of your recent experience. If you would like to discuss your comments, please contact a member of our Customer Service team on the above email, we would be more than happy to help you. Kind regards The RIAS Team

Posted 9 years ago

“Clear and comprehensive information provided by friendly helpful staff.”

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Posted 9 years ago

“Good to have UK based call centre with very polite well informed representatives. Excellent competitive price and good insurance cover for senior citizens . I'm waiting for my hard copy documents to arrive by post before I can fully complete my feedback.”

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Posted 9 years ago

“Explained to me very easily excellent service by operator”

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Posted 9 years ago

“helpful,ex[plained things well, I'm impresses !”

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Posted 9 years ago

“I found the whole process very efficient and had a very good premium to pay at the end.”

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Posted 9 years ago

“Excellent..Thank you..”

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Posted 9 years ago

“very helpful company to deal with”

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Posted 9 years ago

“The coversation was very swift and to the point, the price I got from RIAS was very competitive and to my liking”

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Posted 9 years ago

“Excellent service very quick telephone response to one query I had and agent was very helpful and we completed my transaction easily and quickly. I thought I would not be eligible for my compare the market cinema offer as initially it did not come through but it has since updated and now I also have the cinema offer and I am very happy. I will be recommending RIAS to my many friends now over 50. Thank you and I look forward to using RIAS for my other insurance needs when they arise.”

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Posted 9 years ago

“Purchasing insurance online with RIAS was very straightforward! I am happy to recommend them to anyone who is thinking of doing it this way!!”

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Posted 9 years ago

“quick and easy to use web site.”

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Posted 9 years ago

“Quite quick. Very friendly and helpful”

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Posted 9 years ago

“I applied via comparethemarket but called RIAS to finanlise the policy purchase and again later when the policy documents failed to be sent via email . In both instances the call center staff were polite , knowledgeable and very helpful. I think it really pays to have your own , well trained staff instead of outsourcing these key customer facing roles . The issue with the documents was a software glitch that the operator knew about and gave me a work round that solved the issue immediately . Let hope I never need to make a claim but it does give one confidence that if the policy is needed it will deliver what its designed to .”

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Posted 9 years ago

“very easy to go through everything online even for a computer novice like me.”

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Posted 9 years ago

“Very efficient service from experienced friendly staff. Their products were a lot cheaper than others I tried. Would definatley recommend RIAS to my friends & family”

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Posted 9 years ago

“The person I talked to seemed to know her job very well but checked with others on some points. I thought she did well. Thanks Clive”

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Posted 9 years ago

“easy quick and sorted, minimum of paperwork”

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Posted 9 years ago

“i had an issue with trying to add my brother temporarily to the policy. my complaint was handled quickly and to my satisfaction”

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Posted 9 years ago

“Chose RIAS through Compare the Market. Clicked the link to the RIAS website and purchasing the policy itself, was easy enough. As requested, registered with RIAS, and uploaded my Proof of no claims discount (NCD) via my RIAS account. A couple of days later I received an e-mail confirming RIAS had received my proof of NCD. Very ANNOYED to then receive a letter, a week later, threatening to cancel my policy if I did not provide the proof of NCD. This necessitated a phone call, at my expense, to RIAS to confirm their receipt of proof of NCD, which was duly confirmed.”

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Posted 9 years ago

RIAS is rated 4.0 based on 1,469 reviews