Name: Richer Sounds
Rating: 3.40

“We went into Richer sounds, Exeter. We ordered a bundle advertised on their website - turntable and BT speakers. The assistant ordered the wrong speakers (not BT) which we discovered on our return home and so had to telephone them to correct their error. Two days later they phoned to say that the black speakers were no longer available but the same spec speakers in white were available for another £100. Order cancelled. Elsewhere there is no difference in price between black and white.”

Helpful Report

Posted 7 years ago

“Purchased a Hisense TV Model Number: H40M3300 on 01/01/2017. 11 months later the TV will not change channels and volume does not work. Richer sounds put me straight through to Hisense repair company who told me the mainboard needed changing. First reported the fault on the 5th December and 3 and half weeks later I still have a broken TV. The repair company had to order in the part from somewhere. No one nows how long it will take. Christmas with a broken TV. Richer sounds say they can't do anything more...TV only 11 months old. Used to always use Richer Sounds...but no more.”

Helpful Report

Posted 7 years ago

“I bought a tv ex display model on 31st August from the Windsor Branch. They said they would get the stand for me and come out and fit it. Its now 26th Oct. It still hasn't arrived. Last night it their Asst. Mgr was to come round with it - he didn't. I rang today - apologised had come but didn't have the house number. Supposed to come tonight at 6.30 - still hasn't arrived. So disappointing - can't use the television without its stand.”

Helpful Report

Posted 7 years ago

“Brought sound bar with extended warranty the item broke down taken to the local store been told it has to go back to manufacture I asked twice to make sure phone 3 days later and was told it’s with there repair centre not with manufacturer and tried to say I got my wires crossed and said it was a trainee and it was not it was a store manger with 10 years experience and then after 10 minuets on phone says sorry this store is misleading customers I did ask twice my friend came with me to carry the item I am vary disappointed in richer Sounds store as I shop there for more than 10 years”

Helpful Report

Posted 7 years ago

Thank you for your review although I was sorry to read you've been having problems with your faulty sound bar. Customer Service is our top priority so it's of course disappointing to learn of any occasion where we've let a valued customer down in such a manner. So that I may resolve this to your satisfaction as soon as possible would you contact me via my personal e-mail address with more details? john.p.clayton@richersounds.com Once again, I offer my apologies, I look forward to hearing from you soon. John Clayton Operations Director Richer Sounds

Posted 7 years ago

“Never use again!”

Helpful Report

Posted 7 years ago

Thank you for your review although I was obviously concerned to read your comments and offer my apologies. Customer Service is top priority so it's of course concerning to learn that we have a dissatisfied customer. So that I may attempt to resolve the matter to your satisfaction would you e-mail me with more details via my personal e-mail address which is john.p.clayton@richersounds.com? Once again, I offer my apologies, I look forward to hearing from you soon. John Clayton Operations Director Richer Sounds

Posted 7 years ago

“we have been without a television for 6 weeks, ringing Panasonic and repair centre but not giving true story. Visited shop where purchased and no use at all. 6 year guarantee means nothing will not purchase again from richer sounds.”

Helpful Report

Posted 7 years ago

Dear Mr Hughes, Thank you for your review although I was obviously concerned to read of the problems you've been having with your faulty television. Customer Service is top priority so it's of course concerning to learn that we have a dissatisfied customer. So that I may attempt to resolve the matter to your satisfaction would you e-mail me with more details via my personal e-mail address which is john.p.clayton@richersounds.com? Once again, I offer my apologies, I look forward to hearing from you soon. John Clayton Operations Director Richer Sounds

Posted 7 years ago

“Terrible service The manager, I think he was the manager just ignored me and told his colligue to deal with me! There wasn't anyone else in the shop and I think the employe who tried to help me was out of his depth and bullied by his boss. I asked about discount on two televisions that I wanted to purchase but this didn't prompt much interest from the manager but I was just testing the water as I really needed to buy four televisions. I had no help and seemed to be ignored and not taken seriously so thanked them and went to my first choice - John Lewis - what a shame as your shop is a five minute strole from my house.”

Helpful Report

Posted 7 years ago

Thank you for your review, although I was sorry to read your comments and offer my sincere apologies. Customer Service is our number one priority so it's of course concerning to hear of the way you were served, I certainly would have expected the store manager to have behaved much more professionally. So that I may get to the bottom of the matter and resolve it would you be so kind as to contact me via my personal e-mail address with more details? john.p.clayton@richersounds.com I look forward to hearing from you soon. John Clayton Operations Director Richer Sounds

Posted 7 years ago

“Very pleasent company when taking you're money. However when it comes to warranty work or replacements they turn into proper con artists. I bought a Toshiba Tv with a five year warranty which broke down. After two months I contacted them and they informed me that they wouldn't repair it so come into the store and select a like for like replacement or store credit. I got offered a no name branded TV which when I checked had some atrocious performance reviews. They then proceed to tell me what a great deal I was getting. Buyers beware, pay the difference and go to J Lewis.”

Helpful Report

Posted 8 years ago

Thank you for your review, although I was sorry to read of the problems you had with your Toshiba television and offer my apologies. We always try to replace irreparable products with the closest like for like specification model available as per our extended guarantee terms however I would certainly expected the store concerned to have come to a compromise you were happy with should the proposed replacement been unsatisfactory. So that I may help resolve the matter please would you e-mail me with some more details? john.p.clayton@richersounds.com Many Thanks John Clayton Operations Director Richer Sounds

Posted 7 years ago

“After trying to charge me 15% for opening the box at home, they hounded me for a review. Upon leaving a honest and fair review they said my post disnt meet thier criteria for posting. Beware of buying anything from this company, esp the L'pool store!”

Helpful Report

Posted 8 years ago

Thank you for your review, although I was sorry to read your comments and offer my apologies. We will cheerfully refund your purchase price in full if for any reason you return your purchase to us in a sealed unopened / unused condition within 28 day of purchase. If your purchase has been opened or used, we are unable to resell your returned goods as new. Therefore, a 15% depreciation charge will be deducted if goods are returned within 28 days of purchase in mint condition with all packaging / accessories. Of course the last thing we would want is an unhappy customer so if you'd be so kind as to contact me via john.p.clayton I will resolve the matter for you. Many Thanks John Clayton Operations Director Richer Sounds

Posted 7 years ago

“Poor customer service not bothered when things go wrong”

Helpful Report

Posted 8 years ago

Thank you for your review although I was sorry to read you have experienced poor service from ourselves. Customer Service is paramount to us so it's obviously concerning to learn that we have an unhappy customer. So that I may investigate and indeed resolve the matter please e-mail me via the below address with your contact details.. john.p.clayton@richersounds.com Once again, I offer my apologies, I look forward to hearing from you soon. Many Thanks John Clayton Operations Director Richer Sounds

Posted 7 years ago

“The staff in the store (Romford) were extremely helpful when it came to selecting the right television. I decided to take out their extra guarantee and after 14 months it developed a problem. The people in the aftersales supercare dept are very polite, but the repair companies they subcontract to are extremely unhelpful and inept. After waiting over a week an engineer to turn up, he stood in front of the telly for less than 5 mins. He was described exactly the same details that had been written down on their form about the fault and then said ok we will be in touch. Unfortunately another 2 weeks have gone by and I have still not been told what is going to happen. Whenever I call I just get told we are waiting to hear back. Even though the service provided by Richer Sounds sales staff was initially good I will never take a guarantee out with them and probably wont shop there again because of the incompetent way they treat you when anything does go wrong.”

Helpful Report

Posted 8 years ago

Thank you for your review although I was terribly sorry to read of the poor service you've received relating to your faulty television. I'm at somewhat of a loss to explain what has happened here, I certainly would have expected the repair process to have been both much more coherent and efficient and will raise with the repair team urgently. So I can investigate further, and ensure we resolve things to your satisfaction, please would you contact me personally at john.p.clayton@richersounds.com? I hope to hear from you soon. Sincere apologies once again, John Clayton Operations Director Richer Sounds

Posted 7 years ago

“Very poor after sales service, they refuse to give a contact email so you can never complain in writing so when they change their story you have no proof.. Between my partners and my account we spent almost 10k in there. We will never buy anything in there again.”

Helpful Report

Posted 8 years ago

Thank you for your review although I was sorry to read your comments and offer my apologies. Customer Service is our top priority so it's of course concerning to learn of any occasion where we have a dissatisfied customer. So that I may investigate further and indeed resolve the matter please would you contact me via my personal e-mail address which is john.p.clayton@richersounds.com? Once again, I offer my apologies, I look forward to hearing from you soon. Many Thanks John Clayton Operations Director Richer Sounds

Posted 7 years ago

“They're ok when your spending spent nearly £6,000 in less than two years, they always seemed happy to see me, when something goes wrong they act like they have never seen you before. Took them 6 months to repair a speaker under warranty, in the and they changed it but they wanted me to pay £150 for what isn't as good a product as the other one was discontinued.”

Helpful Report

Posted 8 years ago

Thank you for your review although I was sorry to read you've been having problems and offer my sincere apologies. I understand you have since been in touch with my Customer Service Manager who has resolved the matter for you. Of course if I can be of any more help please feel free to get in touch via john.p.clayton@richersounds.com Many Thanks John Clayton Operations Director Richer Sounds

Posted 7 years ago

“Bought Samsung tv £1,649 remote doesn't work, when I told the manager I was told they don't guarantee remotes because people throw them at the tv.”

Helpful Report

Posted 8 years ago

Thank you for your review although I was sorry to read you've been having problems and offer my sincere apologies. I understand you have since been in touch with my Customer Service Manager who has resolved the matter for you. Of course if I can be of any more help please feel free to get in touch via john.p.clayton@richersounds.com Many Thanks John Clayton Operations Director Richer Sounds

Posted 7 years ago

“No problem when you come to buy staff but if something goes wrong later. You are left in a spiral of a "i cant make decision (manager)" "i cant do any thing more " "we need to speak to manufacture in Germany " " we are waiting for approval" etc. And thats all after they damage my Av Receiver after repair of a Hdmi input. It came back with big bump Inside out where Power Unit is, so badly that all unit wobble (one feet around 1-1,5 cm in air ). So it been send back 2 more time. With no fix . I came to store 3 times after calls that my unit is back repaired just to discover that is still same shape. Why they cant open box to look inside or they was doing just to wind me up. They offered me a unit what i dont like and dont want i offer to pay the different in price for different Receiver Still didn't receive any refund or credit without mention of any overcompensation for my time, fuel, parking fees etc. Its a JOKE. And that all for 5 years VIP extra warranty. Stay far from RS and Denon repair http://postimg.org/image/g3q3p41nz/ http://postimg.org/image/hgmb6nt75/ http://postimg.org/image/yemxu3za5/ http://postimg.org/image/aanwh2zx9/”

Helpful Report

Posted 9 years ago

“As a customer you are invited to leave a product review . If you write that the item isn't worth the money / poor quality or dosen't make any improvement to your system ? They act like BIG BABIES and refuse to publish your review and tell you to go to customer services who basicly BULL YOU UP & FOBB YOU OFF with pathetic excuses . Honestly I have never met such a mardy company . Talk about throwing the toys out of the pram when they don't get their own way . " pathetic in my book " frieghtened of somebody saying a product they sell is garbage !”

Helpful Report

Posted 9 years ago

Dear Eddie, Thank you for your review, although I was sorry to read your comments. Customer Service is our number one priority so it's obviously concerning to read that you were so dissatisfied following some recent contact with ourselves. I understand that you have spoken to my Customer Service Manager who has resolved the issues you have had, of course if I can be of any more help to you feel free to contact me via john.p.clayton@richersounds.com Many Thanks John Clayton Operations Director Richer Sounds

Posted 9 years ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Richer Sounds Reviews