Riverside Reviews

Name: Riverside
Address: Riverside Garden Centre, Lower Hatfield Road, Hertford, Hertfordshire
Rating: 4.86

4.9 Rating 15,958 Reviews

97 %

of reviewers recommend Riverside

4.9

Based on 15,958 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01992 514778

Email:

sales@riversidegardencentre.co.uk

Location:

Riverside Garden Centre,
Lower Hatfield Road,
Hertford
Hertfordshire
SG13 8XX

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service I received from Riverside was good and delivery was prompt. The items I ordered were very competitively priced and very good quality. I have however deducted one star as I had short notice of an earlier than promised delivery which I missed and the second delivery was not dropped off at a neighbours address as I requested because the item was apparently too large.”

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Posted 2 years ago

“Normally I have no complaints as everything is smooth and fast. But I’m still waiting for part of my consignment ordered on 25th Nov and not getting any updates on it at all. I’m sure this is the fault of the delivery company but even so the lack of comms on this matter is hugely frustrating.”

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Posted 2 years ago

“Does what it says on the tin”

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Posted 2 years ago

“Great logs for wood burner. Order processed speedily and delivered within 2 days.”

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Posted 2 years ago

“We purchased a Four Seasons garden parasol from Riverside. Our local garden store (Hildreths Garden Centre in Prestwood) didn't have the Hacienda in stock. Before purchase, I asked for confirmation that the parasol would be tiltable in all directions i.e., up and down and side to side. The garden centre rep confirmed that the Hacienda does indeed do that and she physically checked it. We bought it and saw that it only has vertical tilt. At this point I called Riverside and they were happy enough swap it with a slightly smaller Siesta Premium that we knew did both vertical and horizonal tilt. I can only assume that the garden centre rep checked a different parasol and had mistaken it for Hacienda. Mistakes happen all the time. That’s not an issue. Their sales and customer services teams were courteous and professional throughout my dealings with them. I would happily buy from them again, although, I will certainly consult the manufacturer’s product specification before I make a purchase.”

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Posted 2 years ago

“Ordered 4 x 8Kg bags of Weber Briquettes on Thursday 11 August for next-day Delivery via DPD. Arrived on Saturday morning.”

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Posted 2 years ago

“The garden chairs arrived in good time and before the date on the schedule. They look very strong - we had already been using Alexander Rose chairs which is why we chose these, as we knew them to be rust free for outsaide use. Our only criticism was that it was not made clear , until we saw the outside packaging , that they were made in China - we have been trying to avoid Chinese made articles.”

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Posted 2 years ago

“Quick efficient service - thank you”

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Posted 2 years ago

“Efficient delivery. Problem free experience.”

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Posted 2 years ago

“Looks good quality, time will tell. Disappointed that the item couldn’t be bought as part of set comprising, Grilling Spatula and Tongues.”

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Posted 2 years ago

“Prompt service”

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Posted 2 years ago

“Great stock of needed stuff. Service is good but not outstanding and price for furniture is on the very expensive side.”

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Posted 2 years ago

“Brilliant website easy to use and quick delivery and so smooth! The only issue I had is that the BBQ seemed to have been used as the lower grill was dirty and oil on it, not sure this is Riverside issue and the plastic container that captures the ash is made of plastic and has already melted a hole so perhaps they can change this to a steel container or something else that is fireproof. Other than that it was good service.”

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Posted 2 years ago

“I ( ac lone female) recently attended a BBQ course at Riverside and it was fabulous! The two resident chefs/course hosts were brilliant - fun, factual, informative, experienced, knowledgable and very thorough. They definitely know their stuff and also how to impart their immense knowledge & wisdom onto all the attendees. The majority of attendees were male, but a complete ‘mixed bag’ of personalities and abilities. I learnt an incredible amount of stuff and loved it so much that i have booked again for December……why? Because the menu changes every season & I fancy the xmas BBQ season. The only thing that’s has disappointed me is…..we were promised (by email) the recipes and all the guidance notes, but I have received nothing, sadly.”

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Posted 2 years ago

“Never been always shopped on line I’m sure it’s a great place”

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Posted 2 years ago

“Really helpful staff with vast knowledge good stock levels”

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Posted 2 years ago

“Prompt delivery. Not much more to say as I’ve not had any interaction with Riverside!”

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Posted 2 years ago

“Good packaging poor tracking service on delivery and didn’t come in time frame shown at purchase”

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Posted 2 years ago

“Parasol base arrived as described. Fast and very personable delivery service. Unfortunately 1 box of 2 was omitted but delivered next day on reporting issue. Excellent customer service.”

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Posted 2 years ago

“I ordered a stand for my webber barbeque. It arrived on time, and in good order thank you”

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Posted 2 years ago

Riverside is rated 4.9 based on 15,958 reviews