Riverside Reviews

Name: Riverside
Address: Riverside Garden Centre, Lower Hatfield Road, Hertford, Hertfordshire
Rating: 4.86

4.9 Rating 15,958 Reviews

97 %

of reviewers recommend Riverside

4.9

Based on 15,958 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01992 514778

Email:

sales@riversidegardencentre.co.uk

Location:

Riverside Garden Centre,
Lower Hatfield Road,
Hertford
Hertfordshire
SG13 8XX

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Riverside 5 star review on 11th September 2024

448

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disappointed with dispatch and time of delivery”

Helpful Report

Posted 6 years ago

“Service was great from Riverside. But the item arrived in a damaged box. Which considering its a Christmas present was pretty disappointing. Unsure whether it was the delivery company or Riverside. The delivery company DPD haven't replied to my message, so who knows.”

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Posted 6 years ago

“Just had a set of wooden Webber wok spoons delivered, looks like they were stored in the dirtiest place available. Covered in Dark dust, the spoons required a thorough clean before thinkin of being useful. the packaging went straight in the bin had to clean the dirt of my kitchen unit also after removing from packaging.”

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Posted 6 years ago

“Great product just a shame that I could order three bags when I wanted 6. That aside outstanding service as usual”

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Posted 6 years ago

“The item was as expected. Delivery was not within the time slot provided. It arrived nearly three hours after the ‘latest’ delivery time. When it arrived it was not in any packaging. It was a gift for someone I live with and he saw it when it was delivered. His Christmas surprise is ruined now! It’s a shame there weren’t any gift options to conceal the content of the parcel.”

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Posted 6 years ago

“i am a bit disappointed with the artificial split philo it had two leaves broken off it and some of the other leaves were a bit creased up apart from that it looks realistic”

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Posted 6 years ago

“The parasol is excellent. It seems secure even in the breeze. The operation is smooth but we did have to resort to Youtube for a lesson on how to erect it. The biggest problem was that Dobbies from whom we purchased it did not tell us immediately that they do not do deliveries . How are customers supposed to manage the delivery of parasol and weight?”

Helpful Report

Posted 6 years ago

“I ordered 3 x mini b beanbags. The order and delivery went smoothly and the product was excellent in quality however I did want to return them for the adult size as I felt they weren’t big enough for my children. It turned out it was going to cost me £18 per beanbag to return which I felt was far too expensive so I had to keep them. I would have expected the company to have gave some kind of discount on the return considering I was looking to swap them for 3 x beanbags that we’re almost double in price as the mini beanbags.”

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Posted 6 years ago

“Item arrived and the zip was faulty. However, there was no problem getting a refund.”

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Posted 6 years ago

“Delivery service worked well BUT as for the barbecue it arrived damaged.”

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Posted 6 years ago

“The bbq is great, but the delivery was terrible. TNT are a terrible courier! We expected the bbq to be delivered on the Friday, it did not arrive, called them Saturday and received a rediculas explanation about the driver having driven to long that day and had to stop. He stopped at 3:35 pm 20 minutes away from where we live. They advised that they would guarantee delivery Monday morning, guess what it didn't arrive, called them again and they explained that the person we spoke to on Saturday should have given us a complaint number that could be tracked, also they made no online notes to have the bbq delivered Monday. At this point we reached frustration and told them we had had enough, we had now waiting in for a day and a half and still no bbq, so to cancel the delivery and return it to Riverside. This finally got their attention and the bbq was delivered an hour later. Would not order anything else from Riverside if the delivery company was TNT.”

Helpful Report

Posted 6 years ago

“hello, website was fine, ordering was fine for my bbq. no issues with that. however the delivery driver rolled my 75 kgr bbq in the box end over end down the road and then was very pushy when he asked my wife to sign a declaration saying the product was in good order when she hadn't opened the box and again it was rolled / banged down the road. I wouldn't say that is the right way to deliver someons £700+ BBQ”

Helpful Report

Posted 6 years ago

“Item delivered fab. Advised delivery not achieved sadly. Plus box had image of contents on exterior so no surprise for my husband on his birthday!!"”

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Posted 6 years ago

“Could be top 5 star if it wasn't for the courier company DPD they use. Wouldn't revise the address even with 24hrs notice. Had to cancel and reorder then they delivered to wrong address and sent me a photo of someone else's house. They recovered the barbeque thankfully no apology think they thought it was my fault for positioning my house incorrectly!”

Helpful Report

Posted 6 years ago

“Sorry did not make me happy.spoke to approx 6 people at diffenan times.each one did not know what the order was.where it is.etc etc.”

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Posted 6 years ago

“BBQ ordered online and delivered as promised Charge of £100 on top of delivery OTT Ordered an incorrect gas canister delivered at the same time Pity this wasn’t picked up at order or delivery”

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Posted 6 years ago

“Bought a Webber go anywhere. It was dented. Riverside went to Webber and got a replacement. Riverside could have sent me a replacement. After all I bought it form them. But 6 days later I finally got a as new BBQ.”

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Posted 6 years ago

“Great customer service and prompt delivery, well packaged. However really disappointed with the Alexander Rose Teak Parasol - we have bought these for several years and they have always been lovely, they have changed the spec and the wood now looks like plastic and the fittings look cheap. The fabric on the parasol looks like nylon as opposed to the lovely canvas they used to use. I will not be buying Alexander Rose products again as they seem to be really failing in their quality. A great shame .....”

Helpful Report

Posted 6 years ago

“Just pleased I could get the cover.now order two table leaves for my swing.Service!!not really very good.tok over a week trying to get the sakes girls to understand what I wanted,managed to order the table leaves .but the girl did not know when I would get them!! Paid over the phone.but would have expected a much faster response.anyway to date still not received my order,should have been able to get it within 24 hours.should improve your delivery service to customers”

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Posted 6 years ago

“The delivery was a disaster. I elected to collect and was very disappointed to join a lengthy queue for a part delivery. What a waste of time. Unannounced, the other part was delivered to my address the following day”

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Posted 6 years ago

Riverside is rated 4.9 based on 15,958 reviews