Riverside Reviews

Name: Riverside
Address: Riverside Garden Centre, Lower Hatfield Road, Hertford, Hertfordshire
Rating: 4.86

4.9 Rating 15,958 Reviews

97 %

of reviewers recommend Riverside

4.9

Based on 15,958 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01992 514778

Email:

sales@riversidegardencentre.co.uk

Location:

Riverside Garden Centre,
Lower Hatfield Road,
Hertford
Hertfordshire
SG13 8XX

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product was for a present and a great big picking/packing label was stuck to the product box leaving a mess when removed!! Tried to phone and speak to someone but sat waiting for so long that I gave up. Very disappointing!”

Helpful Report

Posted 3 months ago

“Ordered a traeger timberline xl, took around a week to be dispatched and arrived on its side on a pallet (ignoring the store this way arrows) with a dent in the hood. I felt riverside didn’t want to know and I have had to sort the issue with Traeger, I will have to fit the parts and reseason the grill which I wouldn’t have to do if it arrived as it should.”

Helpful Report

Posted 6 months ago

“My bbq arrived damaged in the box. Riverside put me in touch with Weber, who arranged to send a replacement lid. I had to chase this order as i'd not received anything, and it turns out the part is out of stock until December. So Weber are now apparently sending me a replacement BBQ. My order, delivery and price of the item, all within Riversides control, was great. Its just frustrating that ive no BBQ a couple of weeks on, though i cant hold Riverside responsible for the damaged item.”

Helpful Report

Posted 7 months ago

“Obviously very pleased with the Traeger,visited the store and as always felt like a kid in a candy store. However ordered and selected option for next day delivery,arrived after 3 days. Also was meant to include a cover but this wasn't sent. This has been resolved but was a bit of a go around having to ring riverside to then ring the white company”

Helpful Report

Posted 10 months ago

“Disappointed with delivery. Ordered through express delivery to ensure bbq here for big family event . Did not turn up until 5 days later. At least they rang to explain problems with delivery”

Helpful Report

Posted 10 months ago

“I went into the store to purchase a gift voucher for a cooking course but was told they have no physical voucher. I was told to purchase on line which I then did . I was very disappointed when I went to print out the voucher. It was very basic and nothing special. I thought I would have received an actual voucher in the post with details of what could be booked. This is fir my sons birthday and I'm dissatisfied with the flimsy piece of paper I'm having to give him.”

Helpful Report

Posted 10 months ago

“I bought a wEber BBQ. The BBQ is fine. However, I would have liked some idea of when it would be delivered. I spent a week sitting by the door!!”

Helpful Report

Posted 11 months ago

“The product is excellent, however I had to call to confirm the order after two days not hearing anything. I was told due to system changes their have been glitches. Once the order was confirmed the dispatched very quickly, but next the courier used never turned up after I waited in all day.. I called the courier the next day as lines closed whilst I was waiting in their queue and was told it will come out the next working day. I was needed in the office and so I ended up collecting the BBQ from their warehouse. The box had been battered and so I was forced to open fully and build immediately to make sure there wasn't any damage or bits missing. All in all, the BBQ looks and feels excellent, but my experience was less desired.”

Helpful Report

Posted 1 year ago

“Item was perfect and delivery was quick. Unfortunately there was no warning that the item would be delivered in it's own box, with no transiting box. Whilst I applaud this environmentally, I would have preferred this to be made known so I could arrange delivery for a specific day. As it was my, husband took the package on the one day he works from home and was presented with his Christmas gift, 10 days before Christmas. So just be aware if it's a gift for someone in your household that items may be on display when delivered.”

Helpful Report

Posted 1 year ago

“Ordered a Weber Fireplace (fire pit), cover and bag of logs. Despatch was within a couple of days, and I was kept informed of order progress throughout. The downside was that they omitted to include the cover. I then had to contact customer services several times in order to rectify. After several days they admitted the fault was on their part (having checked the CCTV in their shipping dept.) and refunded the cost of the cover back to me, as they no longer had any stock.”

Helpful Report

Posted 1 year ago

“Since receiving the new steak grill unfortunately the cover hasn't come off the BBQ. I will submit a review when the weather improves.”

Helpful Report

Posted 1 year ago

“Delivery poor”

Helpful Report

Posted 1 year ago

“Riverside were efficient and prompt in processing my order, however DPD needed three attempts to deliver it.”

Helpful Report

Posted 1 year ago

“The fixings suppled with the chairs were unfortunately what we would expect from Alexandra rose the heads of the screws easily damaged when trying to fix into position the delivery was excellent”

Helpful Report

Posted 1 year ago

“I have bought a BBQ course for my husband, which is on the 24th June. So I am unable to write a review at this present time, as today is the 26th May?”

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Posted 1 year ago

“They are lovely! But really would have liked to Know the size before buying.”

Helpful Report

Posted 1 year ago

“In the past Riverside was negotiable on pricing and general customer relations. Since the passing of Russel the ethos of the company has changed. Customer satisfaction is no longer a priority! Great pity!! There are many owner companies who value customer loyalty!”

Helpful Report

Posted 1 year ago

Hi Selwyn, Thank you for your review. We're sorry to hear that you feel unhappy with our service in recent years. We are happy to cancel this booking if you would prefer not to celebrate Traeger day at Riverside. Kind regards, Ellie Riverside

Posted 1 year ago

“The purchase of your Weber BBQ cover was promptly delivered for my Weber Genius II - But although it was a Weber cover in a Weber box stating it was for the Genius II and this cover appears to do the job - but does not fit the BBQ fully & I'm thinking this may be a cover for a smaller Weber BBQ put in the wrong box - I did not report it due to the fact I needed to cover my BBQ due to weather conditions to replace my old cover - but Its definitely to small for it to fit my BBQ correctly”

Helpful Report

Posted 1 year ago

“Sent water damaged box, WHY!!!! this should not have been dispatched as it was without checking the contents for water ingress. Bbq lid water stained but managed to clean most of it off, however still a small stain left. Wanted it urgently for a birthday party so had no time to send it back.”

Helpful Report

Posted 2 years ago

“Hi, delivered by TNT who give no notice when or when they are delivering, pure luck I was at home. A very strange delivery company to use. I ticked " No " to delivered on time as no time was given by TNT.”

Helpful Report

Posted 2 years ago

Riverside is rated 4.9 based on 15,958 reviews