Robinsons Reviews

Name: Robinsons
Address: Singapore, Singapore, Central Singapore
Rating: 4.18

4.2 Rating 1,884 Reviews

79 %

of reviewers recommend Robinsons

4.2

Based on 1,884 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

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“Robinson bamboo towel series are thick, fluffy, very absorbent, and gentle on skin. I do hope you will release a hair towel in a triangular shape to wrap long hairs like mine. The bath towel is good and absorbent but it’s too heavy when I wrap on my head. The hand towel is too small and it can’t hold my long hair neatly. I will definitely buy again once you have that hair towel designed for long hair. Thank you.”

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Posted 2 months ago

“Not happy. One box crushed and another torn. Can’t give away as gift (original intent). How to request replacement?”

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Posted 2 months ago

Hi, we're so sorry to hear about this. Sure, we can help with a new box since it's for gifting. Please send an email to support@robinsons.com.sg.

Posted 2 months ago

“Robinsons had the best offer in town for this speaker at the time of my purchase.”

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Posted 2 months ago

“I hv been asking your staff to pick up my towel and till npw no one has come forward to do so, this is bad service”

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Posted 2 months ago

Hi, I see that there is a pickup scheduled for today. Kindy wait for the courier and we sincerely apologise for any inconvenience this may have caused.

Posted 2 months ago

“Quality is good. Delivery should be in syn. No issues though as i did not need my items urgently.”

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Posted 2 months ago

“Great product at an excellent price with good delivery service. Website a little user unfriendly though”

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Posted 2 months ago

“The products and the web photos are perfectly the same. Delivery is prompt.”

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Posted 2 months ago

“Pls improve the last mile delivery by giving us option at checkout to leave items at main door. Many delivery systems allow customers this option.”

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Posted 2 months ago

Hello, thank you for your suggestion. At the moment, the safety of your order is our priority, but surely will be considered in improving our delivery services.

Posted 2 months ago

“Bought so it'll fit my 15 inch notebook but it does not fit. After a few manoeuvres, all it fits is my iPad Pro and few few packets of tissues. I had to keep the computer charger in the main compartment as well. It's very slim so you'll have to manage your item's carefully & the added security lock is a nice feature like most other cabin luggages. Main compartment and wheels are as described. I have not tried using the usb or cup holder but I'm sure it'll work and nice to have though I honestly don't think it's necessary. I initially picked a yellow colour luggage but they said it's not available. They were also very polite/apologetic and delivery was within 24 hours when I told them that I was flying out soon. Since the bag is made of aluminium frame, I find the edges may be quite razor sharp so be careful when closing. I did get this during a sale and overall for the price paid, it's a decent purchase and I see myself using this for future trips.”

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Posted 2 months ago

Hi there! Thank you for sharing your feedback about this product. Surely, this will not go unnoticed and will be considered in improving our product design.

Posted 2 months ago

“Thus product help to reduce wrinkles effectively”

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Posted 3 months ago

“Product was delivered with care. No physical damages was found. Item still within expired date. I will continue to place my order.”

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Posted 3 months ago

“The after sales service is great. Response is speedy”

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Posted 3 months ago

“My wife really love the material Soft and smooth.”

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Posted 3 months ago

“Robinsons sale is very worth to buy for their product quality with discounted price.”

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Posted 3 months ago

“Did not mention in the description that items would be shipped from overseas and delayed the delivery. Item was left at the door in the open without any message or doorbell pressed, unsafe and unattended.”

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Posted 3 months ago

Hello, we're so sorry to hear about this. This manner of delivery is unusual. We'll work with our delivery service to prevent this from happening in the future. Additionally, the description says that the product is shipped overseas. This can be found in the first paragraph of the listing description.

Posted 3 months ago

“Was a little skeptical initially, given so many scams out there nowadays. Was surprised to see a Robinson ads on social media. Liked what I saw and the price point, decided to purchase. Well packed.. delivery was on time too, with regular tracking updates.”

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Posted 3 months ago

“Items were good quality but delivery was lousy, one of the item even needing couple of reminders for delivery.”

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Posted 3 months ago

Hi John! Apologies for the trouble. I reviewed the order and we're relieved that all the items were delivered within the 3-5 business days timeline.

Posted 3 months ago

“no comment”

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Posted 3 months ago

“I had been eyeing this Neal's Yard Remedies Showel Gel for a while, but the original price was quite expensive. I was trilled to find this Shower Gel on Robinson Sale. This discount made it a great value. While the delivery was slower than expected, the item arrived in good condition. Overall, I am satisfied with my purchase.”

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Posted 3 months ago

“Fantastic deal and the good quality luggage”

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Posted 3 months ago

Robinsons is rated 4.2 based on 1,884 reviews