Roman Originals Reviews

Name: Roman Originals
Rating: 1.83

1.8 Rating 801 Reviews

19 %

of reviewers recommend Roman Originals

Company Reviews

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Metrics

1.8

Based on 801 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0121 314 3573

Email:

reece.wallis@romanoriginals.co.uk

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Roman Originals 1 star review on 24th July 2024

Mandisa Nozulu

Roman Originals 1 star review on 15th July 2024

Disgruntled

Roman Originals 1 star review on 3rd May 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was sent the wrong size but only realised after I had cut labels tags off. According to website they reply to emails within 2 working days….6 days later and I’m still waiting. I’ve now been waiting to speak to someone for 37 minutes and I’m in position11. I really wish I’d checked reviews before ordering from them. They certainly won’t be getting any more business from me.”

Helpful Report

Posted 2 years ago

“The goods supplied were fine but their customer service is abysmal. The first time I contacted them, on the 15th June asking for an invoice was promised a response within 2 days. A reply was finally received on 28th Jun after being on hold for 56 mins on the 'phone to speak to a person. They sent an e-mail giving me another copy of my order. I again replied that I wanted a VAT invoice. No further contact has been received from them”

Helpful Report

Posted 2 years ago

“Lovely clothes and good delivery but phone line always engaged, no response to email. Sent an item back -due back £15 - know by tracking they have received it, but don't think (especially after reading other reviews) they will be refunding. I can't afford to lose money like this - WON'T be ordering again which is a shame, but if they are stealing folks money....”

Helpful Report

Posted 2 years ago

“The clothing at Roman is great no problem but they are a dreadful Company when it comes to refunding items sent back and communications from them are dreadful. I am still trying to get a refund from an item that I purchased middle of May that never was sent and sending them correspondence twice a week. Never known another Company that is SO BAD AT COMMUNICATION AND REFUNDS!!!! Definitely making me feel I should stop buying from them!!!!”

Helpful Report

Posted 2 years ago

“Won a dress on live yesterday 4th 12 30pm not into technology but ladies sorted out for me to choose item was going to pass on win but helped me out so I could choose so appreciated can't fault the girls I'm 79 so pleased thank you wish there was an easier way than Internet xx”

Helpful Report

Posted 2 years ago

“Still awaiting refund on item returned on 16th June. They do not reply to emails and phone is constantly engaged. Smacks of possible financial difficulties. Will definitely not be ordering from them again, especially after reading all the other reviews.”

Helpful Report

Posted 2 years ago

“Customer service is non-existent. They don’t reply to emails and there is always an issue with the phone line. It took a month to get my refund. They also sent a faulty dress where the seams were sometimes showing on the right side of the garment - no response. I had already removed the tag before noticing so I didn’t want to send it back and lose out on a dress and the money I paid. Another dress shrunk 2 sizes. I left reviews for all 3 dresses and they were removed from their website within minutes, even though they were honest and polite reviews. The whole company screams “scam”, I’d avoid them at all costs!”

Helpful Report

Posted 2 years ago

“Returned an item but had to go through Paypal resolution centre to get a refund. Roman didn't reply to emails although page states they will respond within 2 days. I tried 3 times. Phone line directs you website to send email. Took 6 weeks to get refund.”

Helpful Report

Posted 2 years ago

“The top I had ordered was very shoddily finished off around the neckline with obvious tension problems and loose threads. In light of other reviews I have read I am going to keep the item as I’ve got Covid at the moment and have little energy todo anything about it. I will certainly not be ordering online from them again though and am very disappointed with this brand that used to be top knotch for quality. They need to get their act together before they lose more customers.”

Helpful Report

Posted 2 years ago

“Eventually received my refund after 4 weeks, no email, no apology, no contact at all just by bank account credited. Don't know if it was the threat to report the issue to Trading Standards. Extremely poor customer service.”

Helpful Report

Posted 2 years ago

“I too have the same issue. I ordered some items and returned 1 as it did not suit got an e-mail confirmation that a refund was being processed (dated the 8th June), as of yet no refund received. On the 8th of June I ordered 3 dresses which were all returned on the same day as none of them suited. No confirmation that Roman received them but Royal Mail delivered to Roman on the 13th June, no refund. I reported them to trading standards (they keep sending me e-mails to buy goods but have not refunded returned goods) as like other no response to phone call as the have had a phone outage since May!! And only an automated response no follow up. I also contacted my bank and raised it with them, my bank has temporarily credited my account while they investigate the matter. I am really disappointed as I have been ordering with Roman on almost a weekly basis for over 3 years and have never had any issues and any refunds were generally credited to my account very promptly. I look back all the reviews and this issue seems to have started in April this year. I wonder if they have been taken over by another Company or whether they are going into administration.”

Helpful Report

Posted 2 years ago

“Still waiting for my refund. Roman should not be allowed to trade. They are keeping customers money on returned goods. I have now got to contact citizens advice to see what I can do. PLEASE DO NOT ORDER FROM THIS COMPANY. Appalling customer service”

Helpful Report

Posted 2 years ago

“Same as everyone else Roman sent a wrong size in the dress I ordered I tried to phone but got the message they were having problems with their phone provider and to e mail which I did 22/5. I then got the we will reply in 2/3 days 7 days later no reply so I sent item back then an e mail from the 1/6 saying sorry and to send it back and here is a code for 20% off next order (I think not !!). Still not received my £45 26/6 sent another e mail a few days ago asking where my refund was got the we will reply in 2/3 days still nothing!!! I have not raised a case through pay pal and also Resolver so fingers crossed. I am absolutely disgusted and disappointed with their service and will NEVER buy from them again”

Helpful Report

Posted 2 years ago

“No issues with delivery but the dress was not remotely the same as the one in the picture. Not even the same material or colour and it was not a floaty cotton like on the picture, it weighed a ton! Didn't even try on and sent back. Having read all theses reviews I realise I am going to have to wait for my refund! My issue is that I gave a negative review of the dress on the website ( very politely) and this was removed almost straight away. I asked a question as to why my review had been removed and this was removed too! Does Roman only accept positive reviews? Worrying isn't it?”

Helpful Report

Posted 2 years ago

“As with others. Returned a dress the day it was received. They have consistently failed to refund me. Eventually got an email saying the refund had been processed but still no money. I paid by PayPal so have opened a case with them. Roman Originals do not reply to emails, contacts via their site or Facebook and their phone is non operational. Disgraceful. I will never buy from them ever again.”

Helpful Report

Posted 2 years ago

“I had also been waiting for a refund for some time and like other buyers I sent several messages to the company and tried to call but did not get any response. Eventually I got a message saying the return had been received but that’s as far as it went. I paid for the item via PayPal and so I contacted their resolution centre and opened a case, they have issued me with a refund. Hope that helps.”

Helpful Report

Posted 2 years ago

“item number 19137009 was not in the package. I have e mailed twice and written but had no response. This is not acceptable "WHAT'S GOING ON".????”

Helpful Report

Posted 2 years ago

“Returned order and sent two emails asking for confirmation and have had no response, I use PayPal so hopefully they can solve this, definitely won't be using them again and do not recommend anyone else to”

Helpful Report

Posted 2 years ago

“No invoice or returns label in package. Emailed x3, Facebook messaged x3. No replies. Telephoned - states the lines are down. £150 waiting to be returned for refund. Will never buy from them again.”

Helpful Report

Posted 2 years ago

“No items delivered, emailed twice, no reply, then received an email asking what I thought of my purchases!!!! Frustrating!! Acknowledge emails at least please !!! Terrible customer service”

Helpful Report

Posted 2 years ago

Roman Originals is rated 1.8 based on 801 reviews