Roman Originals Reviews

1.8 Rating 803 Reviews

19 %

of reviewers recommend Roman Originals

Company Reviews

Questions

Metrics

1.8

Based on 803 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0121 314 3573

Email:

reece.wallis@romanoriginals.co.uk

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Roman Originals 1 star review on 24th July 2024

Mandisa Nozulu

Roman Originals 1 star review on 15th July 2024

Disgruntled

Roman Originals 1 star review on 3rd May 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a dress which I wanted to try on with the accessories at home, I was told I could do this and return it if not suitable. At no time was I told I would only receive a voucher,until I went in to return it. The returns policy board was by the till but covered up. I found the manager very pushy, anything for a sale. I will not use this store again and neither will my friends and family.”

Helpful Report

Posted 7 years ago

“I got a coat as a present. I tried to return it a week later. I would have been ok to get a voucher but despite the fact that they are displaying their 30 days return policy clearly at the till and despite me having the receipt they refused point blank to honour their own policy. The manager said the returns policy didn't apply to that coat. My husband was assured at the time of purchase if I didn't like it I could return it. I will never buy from this store again and will tell all my friends and family.”

Helpful Report

Posted 7 years ago

“All my many purchases from Roman Originals have been top quality. The size is always a great fit and the clothes are very well made. They stock many styles to suit all tastes. Very much worth a look on their website. You will be greatly impressed!”

Helpful Report

Posted 7 years ago

“Terrible robotic customer services both in store and head office. Brought a dress but was really poor quality and came apart at the seams after 1 wear. I took it back to Uxbridge with receipt under 30 days and firstly was asked what size is this and looked up and down...so rude. Then told they would need to speak to the manager (but it turned out the lady I was speaking to was the manager all along?????) Was offered an exchange. I wasn't happy with that as dress was faulty and I had receipt. Got passed back and fourth with head office. Was asked to write a complaint which I did but got a robotic scripted reply that didn't even answer my complaint. I am a very unsatisfied customer who will never shop in there again and wouldn't recommend it as a reputable high street store. Clothes are poor quality.”

Helpful Report

Posted 7 years ago

“The dress I ordered was a great fit, very well made and was admired each time I have worn it. A typical Roman bargain!”

Helpful Report

Posted 7 years ago

“Excellent range of casual and special ocassion clothes at excellent prices.”

Helpful Report

Posted 7 years ago

“Returns policy is disgraceful! Charged £3 ‘fee’ plus postage cost to return item, even option to return to store is only a credit note issued or exchange. Costs you money to receive nothing - don’t order unless you are 100% confident it will fit and you like it! Will not order again. I order a lot online and have never experienced such poor customer service.”

Helpful Report

Posted 7 years ago

“Prices charged as quoted discounts applied at time of invoicing, Kept informed of delivery time and parcel tracked delivery received on time”

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Posted 7 years ago

“Accessible store collection for online shopping.”

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Posted 7 years ago

“Good quality clothing at reasonable price they have a good range for any occasion.Always well wrapped for delivery which is always in a couple of days and good up to date communication, been using them years and never disappointed.”

Helpful Report

Posted 7 years ago

“Lovely choice of clothes and colours - glamorous party wear plus casual wear. And good prices too. Lots of glittery tops for parties.”

Helpful Report

Posted 7 years ago

“Easy to order quick delivery and returns processed quickly.”

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Posted 7 years ago

“Really good all round service, products & prices(especially with their offers)”

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Posted 7 years ago

“Please read the returns policy properly, I didn't so £3 will be deduced from the refund money.”

Helpful Report

Posted 7 years ago

“Bought dress in the shop and staff were very helpful then bought a chiffon bolero online to go with it. Order was placed on Sunday evening at 8.30pm then order was delivered Tuesday midday. Very happy.”

Helpful Report

Posted 7 years ago

“This company has wonderful ladies clothes and their sales are the best ever. I have ordered 8 items and all free delivery and great fit and quality. Would highly recommend .”

Helpful Report

Posted 7 years ago

“Excellent ordering and web brochure use and packaging and swift delivery make the company a pleasure to use.”

Helpful Report

Posted 7 years ago

“My trousers split all the way along the leg and I was told this had never happened before when I was told by an employee that it had. The manageress refused to change the trousers so I asked quality control to check them. I was told the following week that quality control agreed with the manageress that they had been worn so refused to change them. \i actually believe they were never sent to quality control because the email from customer services repeated that the manageress said word for word. Any reputable store would have changed them without hesitation (I had the receipt).”

Helpful Report

Posted 7 years ago

“Always brillicit quality”

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Posted 7 years ago

“Clothing arrived quickly and was a great fit. Was my first order and will happily buy from them again.”

Helpful Report

Posted 7 years ago

Roman Originals is rated 1.8 based on 803 reviews