Roman Originals Reviews

Name: Roman Originals
Rating: 1.83

1.8 Rating 801 Reviews

19 %

of reviewers recommend Roman Originals

Company Reviews

Questions

Metrics

1.8

Based on 801 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0121 314 3573

Email:

reece.wallis@romanoriginals.co.uk

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Roman Originals 1 star review on 24th July 2024

Mandisa Nozulu

Roman Originals 1 star review on 15th July 2024

Disgruntled

Roman Originals 1 star review on 3rd May 2024

Anonymous

Anonymous // 01/01/2019

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“Contacted 3 times for a refund. You received returns on 27 may. Not received refund or exchange. Cannot get a reply from you. Disappointed. I want my money back for returns. No need for exchange as too late.”

Helpful Report

Posted 2 years ago

“I returned an item by royal mail tracked it was delivered back to Roman 24 may now the 13 June still no refund emails unanswered telephone line not working, beyond poor customer service”

Helpful Report

Posted 2 years ago

“Returns policy is an absolute disgrace can't use telephone cos they are down as indispute with supplier have sent 3 parcels back no answer to emails am waiting for £134 in refunds this company should be allowed to trade am going to trading standards”

Helpful Report

Posted 2 years ago

“Roman have just lost another customer, my return was sent 3 weeks ago and 3 emails later no response what so ever not even an acknowledgement.”

Helpful Report

Posted 2 years ago

“Like others I am waiting for refunds, £300, over a month ago. No answer to emails, phone line not working. Some of my items are on Klarna which is due to be paid soon, meaning I will be out of pocket. Terrible company and service. Do not use!”

Helpful Report

Posted 2 years ago

“I have to give one star in order write my review. This company are not worthy of 1star. Returned goods were delivered/received by Roman,Birmingham on 1st May. I emailed them on 25th May and 2nd June. No response to my emails. I have tried ringing them but an automated message says they have an 'outage' problem with their telephone provider. A generic email I received on 10th June said the phone lines were now open. No they are not open. I have now gone to my bank for help in resolving this. DO NOT USE THIS COMPANY. They owe me £128. How many others are in my situation? They need investigating.”

Helpful Report

Posted 2 years ago

“Do not order online from Roman clothing company. I have been waiting over a month for a £40 refund. Nobody returns your email and their phone line is out of order. This company must be going into administration”

Helpful Report

Posted 2 years ago

“It's ridiculous that this company is still trading DO NOT BUY FROM THEM THEY DO NOT GIVE REFUNDS!!! I have tried and tried to get my refunds from early May. No help even when I sent proof of return from Post office.”

Helpful Report

Posted 2 years ago

“No refund, contact your bank and tell them you suspect fraud with credit or debit card. The money will be back in your account within a few hours. Mine was”

Helpful Report

Posted 2 years ago

“This company deserves zero stars. They refuse to issue refunds, they lie about ‘technical issues’ and they don’t answer the phone. Do not, under any circumstances, spend your money with them! I suspect they’re going into administration owing their customers thousands.”

Helpful Report

Posted 2 years ago

“Like all you other customers I’ve been waiting since 25May for my refund of £53. They cannot reply to emails or take phone calls but have no problem with bombarding us daily with emails to entice us to buy more.REALLY!! Doubt they have many customers left.”

Helpful Report

Posted 2 years ago

“Awaiting a refund since 28th May. No answer to emails and apparently their phone lines are down. Up to now I enjoyed shopping with this company. Not anymore - I don’t trust them now . I don’t know what else I can do or who I should contact.”

Helpful Report

Posted 2 years ago

“Terrible customer service!!!! I spent over £300 and have been waiting for a £100 refund for over 5 weeks. They state on their emails a customer services number but that has had the same message for over a month saying problems with their network provider????!!!!! What phone provider takes over a month to repair the phone lines of a multi million pound company???!!!!!”

Helpful Report

Posted 2 years ago

“So disappointed. I returned 4 items on 24 May and only received a refund for one. I am owed £160 I have sent an email and not had a reply. I did speak to customer service 2 weeks ago but they just told me there was a computer problem and returns were delayed. I have been a loyal customer and expected better service from Roman.”

Helpful Report

Posted 2 years ago

“Also still waiting for refund of item never received! 6 weeks since offered refund - or 8 weeks or having my money! Have contacted several times with no response. Tried reply to email today, rather than through contact form and was returned as not received. Are they actually still trading?”

Helpful Report

Posted 2 years ago

“It should be a minus score the customer service is beyond terrible. I returned a dress on 29 April and still no refund despite contacting by email every couple of days and getting message on phone saying network problem. Like other customers I have dealt with Roman for many years without any problems until earlier this year. I think they are now using alternative suppliers as the petite dresses in particular are of very poor quality - mainly the finishing off on the hems.”

Helpful Report

Posted 2 years ago

“zero stars for online refunds -do not use this company if you want a refund. I have been waiting 9 weeks for a refund of £87, no reply regarding emails-FRAUDULANT DO NOT USE - KEEP YOUR MONEY SAFE”

Helpful Report

Posted 2 years ago

“Zero stars really! Have been waiting for my refunds since 14th May!! No answer to emails or the phone number!!”

Helpful Report

Posted 2 years ago

“Paid an additional £1.99 for next day delivery which hasn't materialised, why offer the service?”

Helpful Report

Posted 2 years ago

“Like everyone else, I'm still waiting for a refund for returned items, no response from emails. No way will I order from them again.”

Helpful Report

Posted 2 years ago

Roman Originals is rated 1.8 based on 801 reviews