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RONA Reviews

1.7 Rating 458 Reviews
17 %
of reviewers recommend RONA
1.7
Based on 458 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 33%
Accurate And Undamaged Orders
Greater than 57%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.7 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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RONA 1 star review on 9th December 2024
Jacqueline Johnston
RONA 1 star review on 29th August 2024
Kerry Thompson
RONA 1 star review on 28th August 2024
Gerry RIEHL
RONA 1 star review on 7th July 2024
Sw
RONA 1 star review on 7th July 2024
Sw
RONA 1 star review on 25th June 2024
Derek
RONA 1 star review on 25th June 2024
Lori White
58
Anonymous
Anonymous  // 01/01/2019
This review is not for the specific store but Rona in general, I just went online, and typed in storage bins, and it didn't show me one, it showed me very overpriced products that had nothing to do with my general search. I don't know who's in charge of the website but I'll be going to home Depot for my purchases and online shopping, the prices I just seen online were absolutely ridiculous, 300 plus dollars for a wicker basket $30 for a Christmas ornament bag, made of cheap material.
RONA 1 star review on 14th April 2024
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Posted 8 months ago
Joe F was amazing, very knowledgeable about flooring products,he was patient and polite showed many different products of flooring.awsome service
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Posted 8 months ago
Stay aside of this company
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Posted 8 months ago
The Rona + store on Mavis and Bristol in Mississauga would not honor the price advertised in their flyer for grass seed. It states buy one, get one free and also shows the price of 16.99 marked down 50% to 8.49. I tried to buy at 8.49 for two as per the flyer, and was refused.
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Posted 8 months ago
Do not shop at rona. I went today and they would not honour the ad price for grass seed. After several calls to customer service with no luck and ceo iacobucci with no return call I give up. They will not get my future business. I you go not take care of jour customers somebody else will.
RONA 1 star review on 5th April 2024
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Posted 8 months ago
Rona, Maple Ontario- Terrible attitude! Sorry- no gratitude for shopping there, no customer consideration/service - felt like I was 'UNWANTED' in that store. Believe me I'll never step foot in there ever again!( they don't care about customers or service) I'll be shopping at Home Depot where they do care. No wonder that store is empty- the attitude stinks! Even at the return counter...Brutal! Better hire instore and management that gives a care- READ YOUR REVIEWS! Change your attitude before everyone else changes stores!
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Posted 8 months ago
Please don't give a customer false hope that someone will be in touch within two business days if almost a month later the customer is still waiting. Not professional. Missed opportunity. Missed customer
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Posted 8 months ago
We have never been disappointed at Lethbridge Rona and have shopped there for many years. It is our preferred store for our renovations/projects We have found all staff to be very helpful. From the friendly hello when you walk in, to the yard workers who load your orders, to the help desk where we’ve found knowledgeable sales persons who are quick to assist you. Most visits they have escorted me directly to the aisles I’ve needed. My last visit was a return without a receipt that went very easy and Ryan assisted me figuring out the best price for another purchase. We would recommend this store to anyone.
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Posted 8 months ago
Very bad service no one to help at all Don’t go this store
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Posted 9 months ago
On February 26, 2024, I ordered a $1999.00 (without taxes) Blackstone cooktop . This article is exclusively available online on Rona’s website. The article was to be shipped between February 26 and March 5, 2024. It is March 12, 2024 and I have not received my order. Yet my credit card was charged for the full amount of the purchase including taxes. I called customer service 3 times. Each time they tell me that they will check what is happening with my order and that they will call me back. I had no call back. Very bad experience. Unreliable customer service. Online purchases with Rona are to be avoided because you risk never receiving your order. And I don’t know if I can get my money back. Le 26 février 2024, j'ai commandé une plaque de cuisson Blackstone d'une valeur de 1999,00$ avant taxes. C'est un article exclusivement disponible en ligne sur le site web de Rona. L'article devait être expédié entre le 26 février et le 5 mars 2024. Nous sommes le 12 mars 2024 et je n'ai pas reçu ma commande. Pourtant, ma carte de crédit a été débité pour le montant total de l'achat incluant les taxes. J'ai téléphoné 3 fois au service à la clientèle. À chaque fois on me dit qu'on va vérifier ce qui se passe avec ma commande et qu'on va me téléphoner pour m'en informer. Je n'ai eu aucun retour d'appel. Très mauvaise expérience. Service à la clientèle peu fiable. Les achats en ligne avec Rona sont à proscrire car vous risquer de ne jamais recevoir votre commande. Et je ne sais pas si je vais pouvoir récupérer mon argent .
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Posted 9 months ago
they had 4 workers at one computer and then I asked them for help and the worker gave me attitude never coming back do better
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Posted 9 months ago
WHY NOT? Please forward this to those impressive top notch management who make the rules and what to tell customers when we ask for a kitchcne cabinet price list. RONA is a home improvement store unfortunately managed for canada by americans We used to be able to take a kitchen cabinet brochure and also a price list and you can go home and figure out the price of a project very easily NOW you can have a broshure but not the price list. I was told I will have to go to each bin to obtain the prices or online. HOWEVER, I was told there is a 20% discount until tomorrow. (Feb 28). So we cannot have a price list anymore? WHY NOT?
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Posted 9 months ago
Bought window blinds in reddeer that would not fit, tried to return at the Rona location in Leduc. They would not return them because they were not bought there. We spent hundreds of dollars at Rona renovating two homes, we drove all the way to reddeer from leduc returned the blinds, drove across the street to HOME DEPOT bought exactly what we needed and left. It's important to know ANY time I've needed to return an item to HOME DEPOT, WALMART, SHOPPERS DRUG MART the LOCATION that I purchased it from has never mattered. Corporations are a CHAIN STORE...not independent...policy like this for RONA will be their demise. Reddeer RONA and HOME DEPOT are basically across the street from each other and I can tell you HOME DEPOT has the business and is always busy. So my future spending will be with home depot and my first option from here on out. Customer SERVICE is of utmost importance in a world where competition is everywhere, I guess this is why HOME DEPOT has a full parking lot every single day and RONA does not.
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Posted 9 months ago
Moen kitchen faucet - thin, weak water flow - like a bathroom water-saver! Takes me twice as long in the kitchen to do anything. I hate it. The man "helping" me at Rona was no help at all.
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Posted 10 months ago
You have 2 days after receiving a defective item bought online for a partial credit. Wow !
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Posted 10 months ago
I had Rona Ottawa install windows - the installers were amazing ! I had a previous contractor measure incorrectly. Rona took back the patio door at no extra charge. The man that coordinated everything was brilliant ! I am going back today to order flooring I could save some money at Costco but I would not get the coordination of care from the home Reno dept and because of this I save using Rona Hunt Club Road
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Posted 10 months ago
Mr. Noel was a great help at the plumbing department. Alway helpful every time I come to the store at Pickering Rona + it doesn’t matter what I am looking for at the store he always direct me to the right place and he alway come to to make sure I got the right thing.
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Posted 10 months ago
Ordered online some smart door sensors a week ago Jan 11,2024 on the RONA website . Everything went real smooth specially when they charged to my CC. Order placed, confirmation, CC charged now just wait for the items to arrive. To be fair the package arrive a day earlier that expected but that was it!!. The items came wrong no what was ordered. One item box was a open box or a previous return, seal broken , cardboard box all smushed the other one covered in dust like it was in the shelves for months just collecting dirt. Contacted RONA customer service and the typical premade message. advising to reach the closest store and return the items. No acknowledgement of their mistake, zero attempt to correct the issue providing a replacement or an alternative. Just return the items , wait for your refund and I guess if I need the items again , redo the whole online shopping. I replied by email waiting for their response but RONA's sub par customer service never try to do the right thing and look after their customer base. They poor response just aggravated my experience with them. They lost me as a customer, glad still other options out there who truly cares about their customer. Now that LOWES is part of RONA expect more of the same with them.
RONA 1 star review on 22nd January 2024 RONA 1 star review on 22nd January 2024 RONA 1 star review on 22nd January 2024
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Posted 10 months ago
Everything went wrong. Do not shop online at RONA--They mislead the customer believing you are ordering from RONA when it is a 3rd Party supplier who sends the wrong product and you don't accept it. Been attempting to get a refund for 3 days through Online Chat and Customer Service. They are a fraudulent company and should be reported. I wouldn't even rate them at a 1/5. If there was a way to rate negative I would.
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Posted 10 months ago
January 18/24 I went in to this store by recommendation. I was wanting a blind for a window The lady at paint desk made me feel like I was wasting her time I know nothing about blinds and needed her help. She was blunt and I felt I was wasting her time. I will not recommend this store in Prince Albert 👎 The lady didn’t have a name tag. She had long greyish hair and glasses.
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Posted 10 months ago
RONA is rated 1.7 based on 458 reviews