RONA Reviews

Name: RONA
Rating: 1.72

1.7 Rating 449 Reviews

17 %

of reviewers recommend RONA

Company Reviews

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Metrics

1.7

Based on 449 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kerry Thompson

Gerry RIEHL

Derek

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrendous customer service!! Tried to cancel a pick up order and was told because I pre-paid the order I’d have to call or visit the store. (This after playing ring-a-round-the-rosie with their automated customer service for 15 mins to no avail) When I asked for the number of the store she hung up! So I’d encourage all readers to shop at a store that values your business!!”

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Posted 1 year ago

“Who is this Jen Scott. Sarnia Rona store. Never smiles won’t acknowledge you. I am guessing she thinks she is better than everyone else. Won’t shop there again”

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Posted 1 year ago

“Rona bad customer service Rona bad customer service Great quality product. Nothing against the product, not trying to be defamatory or hateful, i'm just sharing my experience. I went to buy my product at R O N A, it was supposed to be available, in stock. Talked with a clerk that referred me to an other clerk that never showed up. After 15 minutes of waiting i went home and ordered it online. Rona won’t allow my review on their website. It seems that only good experience can be shared. What a shame”

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Posted 1 year ago

“Don't buy from Rona stons made by delivering. They cheat with prices and get less packed inside the box.They knew nobody would be able to count how many they are delivering to you. I have this situation with them by myself.”

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Posted 1 year ago

“Order 2 items online and was sent 2 incorrect items. Was told to ship them back or return to nearest Rona for refund. Was told for the inconvenience and the hassle i could receive 10% off my next $100 order. I informed the customer support agent i would not be ordering from again and i could sign up with my email online and receive $10 off my next $50 order. This tells you everything you need to know about how Rona cares about it’s customers. After printing the return label I noticed the refund was about $10 less then what i paid. Not sure if this is to pay for the shipping that should be free or some form of processing but it’s criminal. You received my payment and sent me items I didn’t order but still feel entitled to keep some of that said money. Rona is just another company that today doesn’t care at all about it’s customers or the money they spend.”

Helpful Report

Posted 1 year ago

“Good morning Mr Harrington. I would like to inform you of very disrespectful incident at your store on 650 Dundas St. East in Mississauga Ontario. Over the weekend we went to this particular store looking for chimney caps for our house. We realized that we would have to order custom chimney caps after our conversation with a gentleman in your customer service department who advised us to come back Monday and discuss the matter with your pro desk representative. Upon arriving to the Pro Desk area we were greeted by Elisha from that department. When we advised her of our situation she said that “ this is going to take a long time to find suppliers for this work.” I told her that the gentleman over the weekend at the other counter supplied us with contact who Rona dealt with. Her reply was “that he is a student and that they no nothing.” Upon which I replied “he is an employee of Rona therefore I would assume you would have communication between the 2 desks. Elisha finally took down the measurements of our chimney caps that we requested and walked away. I had to stop here and asked do you need a contact number to let us know when our order can be fulfilled. We supplied her with a contact number upon which she replied “you know I don’t live in a house and have no idea what you mean by chimney caps.” Mr Harrington my family and myself have been coming to this location before it became Rona and never have encountered such rudeness. I firmly believe that our order will never be fulfilled by Elisha. I hope we never encounter such behaviour at this location ever again. Yours truly Joseph Misljenovic.”

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Posted 1 year ago

“Every time I go into the Salmon Arm store I am always blown away with the service I receive from Nick the manager! He’s super knowledgeable and helpful, makes me feel important and always cracking me up with his personality. It is the only store I go to now and I highly recommend Nick and the gang”

Helpful Report

Posted 1 year ago

“I would not recommend Rona Installations to anyone. I bought a new hot water tank and pan with RONA and had them install and take the old one away. The staff at the actual store were extremely helpful and great to work with. The contracted company from RONA however was not the case. I was told that the contracted company from RONA would contact me a week before to set a date on a certain week. I waited and waited and never heard from the contractor company. They were supposed to do the installation on Wednesday-Friday. On Wednesday at 11:00pm, I received an email, stating that he would come the Friday at 12:00pm. My partner rearranged his schedule and took a full day off, so he could be at home to let the contractor in. At 10:30pm on Thursday, the contractor called me to confirm the appointment... I called the contractor back on Friday to confirm that he would be there as we rearranged our days to be there. He said he would be there, however we needed to leave our house by 4pm that evening. Further and further past 12:00pm, we never saw the contractor. He finally called at 3pm and notified us that his company would not be able to come that day as they were behind on other calls. This was extremely frustrating and now we would need to set up another day. Finally 2 weeks later, we were able to get another date and have it installed and taken away. However, they left all the new cardboard and material. They also installed the hot water tank on top of some important cables. With a full tank it was very challenging to move them out and we needed the contractors to come back again. To resolve that issue... Would not recommend.”

Helpful Report

Posted 1 year ago

“I bought online a product (shower $3,140 +tx), the product received has a totally different appearance (much lower appearance, not matching colors, q-wall different than represented on Rona web). As recommended, I paid an expert to put it together directly from the box delivered. I called Rona customer services, first one offer me $100/$3,140. The second up completely denied from beginning of conversation that the product were different (sold vs delivered), than offer me $200 after playing almost 50 minutes game of denying and asking me of what I needed.”

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Posted 1 year ago

“Spam advertisements that are misleading by design, full screen, and difficult to exit earn you a 1 star review. Companies that abuse their marking campaigns should be called out. I will be avoiding business you going forward.”

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Posted 1 year ago

“Ordered an arrow carport. Poor packaging and poor quality. Contacted rona online. Very poor customer service. Offered me a return but after hours of work installing the product, a return was not an option. Offered me a $100 discount for the poor quality and damage due to poor packaging. Then the customer representative didn't send the credit until weeks later after I asked again. Never buying from rona online again and certainly not from arrow products. Shame on both those companies.”

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Posted 1 year ago

“Just finished putting the black MMT5X7G utility trailer together. This is by far the best utility trailer i have ever owned. The sturdiness,quality and functionality is second to none.Absolutely thrilled with it,and it only took an hour to put together. Very Happily, Alan Gradisek.”

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Posted 1 year ago

“Absolutely terrible customer service trying to return something. It wasn't purchased at that particular Ron's and I was told in no uncertain terms they didn't sell that product at the store so it would have to be returned at the Rona purchased miles away. Manager who looked like he just rolled out of bed said "no, can't return here". Why does every other chain store let you return to something to their store? Pathetic. I said that I didn't have time to return to other location (for a number of reasons) but they didn't care. Will never shop at this sub par store again. Pathetic way to treat customers.”

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Posted 1 year ago

“Rona has the worst customer service ever. We ordered $3500 patio furniture. Only part of the order was delivered. We've been on the phone and emails everyday for 6 weeks. Rona will not deliver the remaining part of order and will not refund. Dont ever deal with Rona, worst customer service ever.”

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Posted 1 year ago

“John(big,burly guy in the lumberyard) at Forest Lawn Calgary location was excellent.”

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Posted 1 year ago

“Customer service is the worst I have ever seen. Ignorance is their first priority. One star is being very generous.”

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Posted 1 year ago

“It has been 14 days since I requested a quote to replace my patio door, I got snookered into paying $ 90 for the contractor to measure the door which took 5 minutes, that was 8 days ago. This is some bad customer service, guess I wont be asking them for a material quote for the 14 x 24 workshop I am building or any other quote in the future.”

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Posted 1 year ago

“Don’t order anything online from Rona! Ordered a Gazebo on May 11, the item has been sitting for almost a week has not been shipped. Called customer service, said they can’t reach anyone to help me. Tried to get a refund, they said not possible!”

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Posted 1 year ago

“Placed online order on April 9 for basketball net never received an email confirmation until April 13 after 3 calls to service centre. Shipping tag created on April 15, still sitting in warehouse waiting for delivery to pick it up. All I get is excuses for the delays. Worst company I have ever dealt with.”

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Posted 1 year ago

“I bought my flooring at Rona Winston Churchill and Eglington. Beebe helped me. She was very knowledgeable. Very professional. Did all the calculations, and brought the flooring to the front of the store. She spent a lot of time with me. The floor is down, and looks beautiful. Thank you Beebe. So happy to have met you. Anita”

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Posted 1 year ago

RONA is rated 1.7 based on 449 reviews