RONA Reviews

Name: RONA
Rating: 1.73

1.7 Rating 458 Reviews

17 %

of reviewers recommend RONA

Company Reviews

Questions

Metrics

1.7

Based on 458 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how RONA made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Jacqueline Johnston

Kerry Thompson

Gerry RIEHL

Derek

Lori White

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order process was smooth. Price reasonable. And delivery quick. HOWEVER, I did not receive what I ordered and was not informed that the order was incomplete. I ordered two of the same item. I opened the parcel a few days after it arrived (I was busy) and only one of the two identical items arrived. I received no email about this at all and no reimbursement to my credit card until I spent over 25 minutes on the phone with customer service sorting it out. Lovely person helping me but honestly, it should not be on me to correct this situation. I should have been notified and asked if I wanted to continue with the order seeing as my order was incomplete.”

Helpful Report

Posted 11 months ago

“I purchased a bunch of appliances under the Lowes company and also a warranty plan. Twice my fridge broke down. Both times on a Friday Afternoon. Comerco who takes care of the warranty could not do anything till Monday. I had a fridge full of food. the first time I managed to find a repair person that works with Comerco. The second time it went down. I called around for someone to come right away. It was a very busy time and only one could come. I was told by Comerco if I didn't go through their specific repair people they wouldn't cover me. They paid only the replacement part fee. I'll never buy another thing through this company again and especially not a warranty,”

Helpful Report

Posted 11 months ago

“I have HAD IT with RONA, the WORST customer service call center. You tell them specifically what the issue is and it is like they DON'T LISTEN. 24 hours I tried to find out the delivery issue with DAY & ROSS, they TOO are a waste of time, and NOTHING!!! They keep saying follow the tracking, "WHICH SHOWED IT DELIVERED BUT IT HASN'T BEEN" WTF, , BRAIN DEAD companies. ABSOLURTLY BRAIN DEAD and sorry to say they are in QUEBEC and there is a bit of a language barrier here in CANADA, who would of thought. It was like calling foreign third world companies!!!! Then after the 24 hours of searching the Klutz wanted me to wait of the line while he contacts other departments to find out where it is!! WTF!! I said NO, you do that have them call me when your TEAM finds it. He said it would be best If I waited on line with him. NO, absolutely NO, I have spent the last 24 hours looking or it so what in gods name makes them think I am going to sit on hold for an eternity while they look for it. RUN people RUN from both of these companies. After a bit of searching I see they both have 1 star reviews. I I WONDER WHY!!!!!!”

Helpful Report

Posted 11 months ago

“I am furious. I spent half an hour trying to reach out to the Burnaby Rona store. I called every single possible llne mentioned including the Manager, Asst Manager, Operator (not listed), electrical, plumbing, paint, seasonal, contractors, install, appliances etc. No one answered even the manager or asm or operator. It is wonderful that Rona can turn down business so easily. If you don't want business, are too busy or making too much money you should say so rather than waste my time. Really disappointing you can't answer a phone - none of the departments.”

Helpful Report

Posted 11 months ago

“The website is not accurate. I made a trip to my local rona to buy items that the website says are in stock and found the shelf empty. Rona, an inaccurate page is worse than none at all. I'm done with rona.”

Helpful Report

Posted 11 months ago

“I bought Kitchen Aid range from Old Lowes new Rona+ Horrible experience both Kitchen Aid worse range ever we bought and both costumer servises were horrible Stay away from Rona+ appliances and sales persona are horrible They mislead you so un professional and when you need help they just lie and extremely rude While selling they are different, they pretend to be professional and also store mangers attidute was extremely rude too For yourown sake stay away from there for big items”

Helpful Report

Posted 1 year ago

“Inconsistencies --my mother bought a nice Xmas decoration and sent it early to me and my 4 other siblings. She bought them online and sent them. Every other sibling got the batteries included with their gift except me. My mother was so embarrassed as she was assured that none of her kids would have to go out and spend 15-20$ on batteries as they would, of course, be included as a complimentary gift considering she dropped over 250$ on 5 separate gifts. And the funny thing is, I am the broke child. All of my other siblings are doing well. So, thanks Rona Victoria staff.....you truly embodied the spirit of a Xmas character..... .SCROOGE. Are you guys really that hard up you can't throw in some batteries? Please re-think your approach to customer service. You all surely need it! And remember, we are all having a hard time with inflation and rising costs....not just you. Really should be quite ashamed if that was the reason they weren't included.”

Helpful Report

Posted 1 year ago

“Vancouver Rona Grandview location closing due to poor sales I visited Grandview Rona the afternoon of Dec. 7, 2023 to buy metric bolts for mounting my TV. As another reviewer mentioned, very few staff are working at this location, and so I felt lucky after finding the fasteners section by myself within 5 minutes of entering the store. Then came a bigger challenge: finding the right size metric bolts within that section. After about 10 minutes of searching, I found some which fit my TV, but they didn't have heads I could tighten with my screwdriver. I wanted to ask someone familiar with that section if there were other metric fasteners I hadn't noticed, but I didn't see anyone in the department, so I asked a (rare) passing worker if they could help me. They tried their best, but we didn't find any metric bold I hadn't already seen. I asked them if this store is always short-staffed, and they said yes, and that, like Lowe's/Rona in Queensborough, Grandview Rona would also be permanently closing due to poor sales. I said that I also shop at Home Depot in Vancouver and Burnaby, and that they appear to be doing well based on their stores being at least partially full of customers. They replied Home Depot is more successful at keeping customers because they employ enough people to help customers, unlike Rona/ Lowe's. They added, "Home Depots pays their staff better, and does not continually reduce employee hours, forcing experienced workers to quit and be replaced by new, often inexperienced ones unable to help customers find what they need."”

Helpful Report

Posted 1 year ago

“Delivery services are terrible. No notice of delivery. Dropped material blocking vehicles in drive way. Top row of shingles where damaged because of there banding.”

Helpful Report

Posted 1 year ago

“Awful service 😖 employees does not know what they are doing. Ignoring the customer pretending they are busy with something else”

Helpful Report

Posted 1 year ago

“I was at Rona Plus at North west of London, Ontario today. A very nice and knowledgable gentleman whose name was Matt helped me a lot. He was very humble, kind and polite. Matt found what I need exactly, and brought all the cements for me, and after I purchased them, he put them at the back of my car too. I wish him all the best and I congratulate Rona Plus for hiring wonderful people like Matt.”

Helpful Report

Posted 1 year ago

“Staff at Rona on Mapleview in Barrie was extremely patient and helpful — willing to resolve any issues and correct them to fulfil customer needs — mission accomplished! Thank you Lloyd for going the extra mile more than once. Arlene & John”

Helpful Report

Posted 1 year ago

“Horrendous customer service!! Tried to cancel a pick up order and was told because I pre-paid the order I’d have to call or visit the store. (This after playing ring-a-round-the-rosie with their automated customer service for 15 mins to no avail) When I asked for the number of the store she hung up! So I’d encourage all readers to shop at a store that values your business!!”

Helpful Report

Posted 1 year ago

“Who is this Jen Scott. Sarnia Rona store. Never smiles won’t acknowledge you. I am guessing she thinks she is better than everyone else. Won’t shop there again”

Helpful Report

Posted 1 year ago

“Rona bad customer service Rona bad customer service Great quality product. Nothing against the product, not trying to be defamatory or hateful, i'm just sharing my experience. I went to buy my product at R O N A, it was supposed to be available, in stock. Talked with a clerk that referred me to an other clerk that never showed up. After 15 minutes of waiting i went home and ordered it online. Rona won’t allow my review on their website. It seems that only good experience can be shared. What a shame”

Helpful Report

Posted 1 year ago

“Don't buy from Rona stons made by delivering. They cheat with prices and get less packed inside the box.They knew nobody would be able to count how many they are delivering to you. I have this situation with them by myself.”

Helpful Report

Posted 1 year ago

“Order 2 items online and was sent 2 incorrect items. Was told to ship them back or return to nearest Rona for refund. Was told for the inconvenience and the hassle i could receive 10% off my next $100 order. I informed the customer support agent i would not be ordering from again and i could sign up with my email online and receive $10 off my next $50 order. This tells you everything you need to know about how Rona cares about it’s customers. After printing the return label I noticed the refund was about $10 less then what i paid. Not sure if this is to pay for the shipping that should be free or some form of processing but it’s criminal. You received my payment and sent me items I didn’t order but still feel entitled to keep some of that said money. Rona is just another company that today doesn’t care at all about it’s customers or the money they spend.”

Helpful Report

Posted 1 year ago

“Good morning Mr Harrington. I would like to inform you of very disrespectful incident at your store on 650 Dundas St. East in Mississauga Ontario. Over the weekend we went to this particular store looking for chimney caps for our house. We realized that we would have to order custom chimney caps after our conversation with a gentleman in your customer service department who advised us to come back Monday and discuss the matter with your pro desk representative. Upon arriving to the Pro Desk area we were greeted by Elisha from that department. When we advised her of our situation she said that “ this is going to take a long time to find suppliers for this work.” I told her that the gentleman over the weekend at the other counter supplied us with contact who Rona dealt with. Her reply was “that he is a student and that they no nothing.” Upon which I replied “he is an employee of Rona therefore I would assume you would have communication between the 2 desks. Elisha finally took down the measurements of our chimney caps that we requested and walked away. I had to stop here and asked do you need a contact number to let us know when our order can be fulfilled. We supplied her with a contact number upon which she replied “you know I don’t live in a house and have no idea what you mean by chimney caps.” Mr Harrington my family and myself have been coming to this location before it became Rona and never have encountered such rudeness. I firmly believe that our order will never be fulfilled by Elisha. I hope we never encounter such behaviour at this location ever again. Yours truly Joseph Misljenovic.”

Helpful Report

Posted 1 year ago

“Every time I go into the Salmon Arm store I am always blown away with the service I receive from Nick the manager! He’s super knowledgeable and helpful, makes me feel important and always cracking me up with his personality. It is the only store I go to now and I highly recommend Nick and the gang”

Helpful Report

Posted 1 year ago

“I would not recommend Rona Installations to anyone. I bought a new hot water tank and pan with RONA and had them install and take the old one away. The staff at the actual store were extremely helpful and great to work with. The contracted company from RONA however was not the case. I was told that the contracted company from RONA would contact me a week before to set a date on a certain week. I waited and waited and never heard from the contractor company. They were supposed to do the installation on Wednesday-Friday. On Wednesday at 11:00pm, I received an email, stating that he would come the Friday at 12:00pm. My partner rearranged his schedule and took a full day off, so he could be at home to let the contractor in. At 10:30pm on Thursday, the contractor called me to confirm the appointment... I called the contractor back on Friday to confirm that he would be there as we rearranged our days to be there. He said he would be there, however we needed to leave our house by 4pm that evening. Further and further past 12:00pm, we never saw the contractor. He finally called at 3pm and notified us that his company would not be able to come that day as they were behind on other calls. This was extremely frustrating and now we would need to set up another day. Finally 2 weeks later, we were able to get another date and have it installed and taken away. However, they left all the new cardboard and material. They also installed the hot water tank on top of some important cables. With a full tank it was very challenging to move them out and we needed the contractors to come back again. To resolve that issue... Would not recommend.”

Helpful Report

Posted 1 year ago

RONA is rated 1.7 based on 458 reviews