RONA Reviews

Name: RONA
Rating: 1.73

1.7 Rating 458 Reviews

17 %

of reviewers recommend RONA

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Metrics

1.7

Based on 458 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

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“We bought an outdoor sectional, which was delivered without the cover that I had ordered with it, which was not a great experience. However, when we went to the store we had a wonderful experience at the Edmonds location with Delia, who got us a drop sheet for the night to protect our new purchase and actually drove to another location to ensure that we could get our cover the next day (as the Edmonds location didn't have any in stock). Big thanks to Delia!”

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Posted 3 years ago

“I needed a black stain for a bannister. It was hard to get help from anyone but I finally found someone. I described the bannister in detail and this employee gave me a can of ebony stain. I asked if it would stain black and he said: “yes it says ebony doesn’t it” and walked away. Well it didn’t stain black like I wanted but a dark brown. I tested this on one spindle. I phoned wanting to return the stain and was told I couldn’t because they can’t resell it. The person I spoke to on the phone was well aware that this stain would not be black. I don’t recommend this company nearly non existent service, rude employees and lack of care for customers.”

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Posted 3 years ago

“Called asked if they had a product. Got transferred on hold. Waited. Got hung up on”

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Posted 3 years ago

“Poor customer service. Ordered an appliance from Rona. Took almost 3 months to deliver. Delivery dates changed several times. Couldn’t get a hold of anyone. Always having to leave messages. Would not recommend anyone to buy from Rona. Certainly I would not purchase from Rona again. Very disappointed.”

Helpful Report

Posted 3 years ago

“Not blaming Lindsay store but tons as the big picture 3 months ago I paid in full for countertops no one had in stock. Well I am still waiting while other Rona stores have them for sale in the stores but because they already have my money they are making me wait. While other stores are selling them No way to run a business kicking paid customers to the back of the line or rather I should say no way to get repeat business because guaranteed when this is Over I will never darken a Tomas front doors again same fir everyone I have told about the customer service”

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Posted 3 years ago

“Rona sold me a brand new range with defective wiring that cannot be repaired. The warrantor issued a voucher which Rona has refused to honour - BEWARE!”

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Posted 3 years ago

“Extremely disappointed. Worst service ever. Order online and never received any order update. After a week trying to chase them and being on the phone for an hour I was told that they will trace the parcel which can take 21 days and I have no other option but to wait. Purolator doesn't even have the package at their depot. My contractors are not going to wait a month for them to do their "investigation". They are totally unprepared for the digital world and their call center staff are very unprofessional.”

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Posted 3 years ago

“We bought our appliances from Rona and had problems from the beginning. Very poor consumer service from Dave that is out right rude. The delivery company came to our house and rushed the installation and refused to listen to our concerns on installation day. Our stackable dryer and washer cannot be used right now because they shake too much (it will damage the machines) , the installation guy Abdullah Usman initially told us that our floors were not levelled and it was not his job to do so. Over a month later, we understood that he did not remove a protection foam from underneath our washer as per manufacture instructions and this was causing the shaking. We had to rescheduled a follow up appointment 6 times because the installation guy would simply not show up. I’m health care professional and had to miss work or reschedule my shifts 6 times during this process!!The same installation guy finally came to our house and said he will not do it because “it’s not his job”. We called back Rona, Dave explained that because it’s been over a month, it’s not Rona’s responsibility and that the installation was “free” so we should lower our expectations. We didn’t know about the foam initially, until we read on proper installation guidelines by LG! Very dissatisfied with service, Rona has just recently started selling appliances and their service is very disorganized and unreliable. I would definitely go elsewhere next time to buy and I discouraged friends and family from buying there. This whole process was too unnecessarily stressful.”

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Posted 3 years ago

“Terrible. CANCELLED HALF MY ON LINE ORDER! WONT BUY FROM THEM AGAIN.”

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Posted 3 years ago

“Took phoning six stores before able to locate advertised item in flyer. Oh, would order it for me But not get it for the sale price as none in stock. Out of area for delivery and refused to deliver to a Rona store closer to me. Said each store is independently owned and don’t share. Found identical item at Home Hardware. Ordering it in for me at the flyer price and delivering to my house. Rona, you have lost another customer. Why have a flyer of on sale items when you don’t have any in stock.”

Helpful Report

Posted 3 years ago

“Horrible customer service. Item arrived broken, tried to get help but response was a waste of time. Cancelled yet week later they charged my credit card. I will never shop at Rona again.”

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Posted 3 years ago

“Rude and unfriendly front end staff at the first street north Vancouver location. I will not shop there again.”

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Posted 3 years ago

“Awful customer service experience dealing with online orders. Sent the wrong item, saying nothing they can do until the stores open. Very intolerant and unappreciative - Rodney was the customer rep.”

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Posted 3 years ago

“Ordered flooring online. Because it was an exclusive online only order, Rona has no control of it. It took a week of emailing and calling to find out that my order wouldn't be shipped until the following week. I cancelled the order because I'd had enough. It was the first time and the last time that I will order anything from Rona.”

Helpful Report

Posted 3 years ago

“Location in Rexdale, on Do not order online from these people... lazy, unreliable taking full advantage of pandemic lockdowns in Ontario order for 30.00 worth of supplies at 520pm... can not fulfill it by 800pm same day. 2 1/2 hours for some all round and wood screws. absolute f$%#ing disgrace. There system even said the same dam date. Delays my ass. heard the excuse 70 orders so... open the store until 9 lazy s@$t heads. Now I will go to Home Depot. Shop and support Canadian business what a load of f#$king S#%t.”

Helpful Report

Posted 3 years ago

“Winkler, Manitoba. A cashier (obese short hair typical “karen”) has some real attitude, never friendly has never taken my returns (took same items to different cashiers who returned them). Felt disrespected and won’t shop here again. I had a personal relationship with this store as I worked for this rona and also build house thru them and now get this disrespect in return. I’m done shopping there. Would NOT recommend!”

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Posted 3 years ago

“Very very bad attitude!!!”

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Posted 3 years ago

“Refer to order #16049896 The website is super. I ordered a lot of pipe parts and more online. The shipping was free and fast. But the review here is really because whoever packed this box should be given a raise or at least some props because it was so well packed. It contained a lot of very heavy metal pieces and there was so much work put into it. To be honest one small item was missing and I paid for it and don't even want to mention it because everything else was so well done. Super happy with Rona online and will be back soon, for sure. Thank you so much!”

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Posted 3 years ago

“Deplorable customer service. I ordered three items online and on confirmation, went to the store at Golden mile (Warden and Comstock) at 5:35pm on the 20th of January to pick it up. After a 10 minute wait, I recieved a bad and invoice with two items. I immediately called the store, spoke to a lady who told me she will check and call back and to wait at the parking lot spot #1. So far - excellent! The lady did call back and told me that I had cancelled the third item. After a short back and forth, she realized the system or a customer service person had cancelled the third item since it was not in stock. Rona had refunded the money already. I requested if they had any alternate item and the lady said she would get someone from the electrical department and to hold on to the call. Now everything goes downhill. After a few minutes, another lady picked up the phone and said "Yes, what do you want". I told her - and after a dozen questions she understood and chided "why didn't you tell me you were waiting for a person". So rude. So unprofessional. She made me feel it was my fault that I had purchased something from Rona. She put me back on hold and after a few minutes, picked up the phone again. On hearing my "hello?", she cut the call. I have had similar incidents with the same person before. She is rude, interruptive and just does not listen. I know her name. Honestly, why should I buy anything from this store?”

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Posted 3 years ago

“Five stars for the manager of the paint department at Rona on Princess in Kingston. My paint was changed with no hassle and I love it. Thank you, Rona manager and her crew.”

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Posted 3 years ago

RONA is rated 1.7 based on 458 reviews