RONA Reviews

1.8 Rating 473 Reviews

18 %

of reviewers recommend RONA

Company Reviews

Questions

Metrics

1.8

Based on 473 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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How do I contact RONA?

Helpful Report

(2 weeks ago)

You can contact RONA by Telephone, Email and Live Chat.

Helpful Report

(2 weeks ago)

75.00%

Industry Average

“ Service rep Muskan went totally out of her way to help me doing things I never would have thought of. She deserves a huge bonus. No one else could figure out how to help me but she did. Hopefully now I will receive a product that will work ”

- Debbie Stein

“ This is for the trail bc location I would like to thank the manager Mariah for the professional service I was given In her store. She stepped in quickly and effectively in looking after my needs. ”

- Patricia Y

“ I shop at the RONA on Gardiners Road, Kingston which was formerly a Lowes. I was shopping for some deck chairs when I met the department head, Andy. He gave me an excellent price for the chairs and unpacked and helped load them into my car. He gave the BEST customer service I have received in a long time. I will definitely continue to shop at this store and always look for Andy. ”

- Jacqueline Miller

RONA Reviews

Customer Service - Good