RONA Reviews

1.7 Rating 449 Reviews

17 %

of reviewers recommend RONA

Company Reviews

Questions

Metrics

1.7

Based on 449 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How quickly does RONA resolve customer queries?

Helpful Report

(14 hours ago)

Greater than 48% of reviewers feedback is RONA takes over a week to resolve customer queries.

Helpful Report

(14 hours ago)

74.14%

Industry Average

“ I would like to Thank RONA on behalf of my families : D’Angelo & Simonetta We have had the best customer service from Mr. ”

- D’Angelo - Simonetta Families

“ Hi there excellent service at your Brampton North store on Heartlake road. ”

- Theresa

“ The Kitchen Department in Crowfoot Velda was so helpful on contrast to the worst service I got from Nima yesterday. I really appreciated her help. I would definitely recommended her to anybody. ”

- Anonymous

RONA Reviews

Customer Service - Good