RONA Reviews

1.8 Rating 473 Reviews

18 %

of reviewers recommend RONA

Company Reviews

Questions

Metrics

1.8

Based on 473 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does RONA deliver? How long does RONA take to deliver? Does RONA deliver on time? How is accuracy and good condition of items delivered by RONA?

Returns

How is RONA returns process?

Customer Service

How can I contact RONA? How quickly does RONA resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of RONA.

Visit Website

How quickly does RONA resolve customer queries?

Helpful Report

(2 weeks ago)

Greater than 46% of reviewers feedback is RONA takes over a week to resolve customer queries.

Helpful Report

(2 weeks ago)

75.00%

Industry Average

“ If every store had a human “Bev” in every department, there would not be the lack of Customer Service that is so prevalent in so many industries. ”

- Stephen and Carolyn Winch

“ All I can say is Thank You RONA for your great customer service, which is lacking in so many stores today. ”

- MJ Raymond

“ Thankyou for your exceptional service Cindy! Cindy is an asset to RONA and works tirelessly to do her best for customers. ”

- Doug and Joy

RONA Reviews

Customer Service - Good