RONA Reviews

1.7 Rating 458 Reviews

17 %

of reviewers recommend RONA

Company Reviews

Questions

Metrics

1.7

Based on 458 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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How quickly does RONA resolve customer queries?

Helpful Report

(1 month ago)

Greater than 48% of reviewers feedback is RONA takes over a week to resolve customer queries.

Helpful Report

(1 month ago)

75.21%

Industry Average

“ I have done other reviews for RONA as well because i feel that if a Customer Service RONA Employee goes over and beyond what their job description entails, then RONA should be notified about the performance of this employee. ”

- Carmela

“ Got direction from a fine man in the department to speak to manager/customer service. ”

- Nik Rasula

“ I would like to Thank RONA on behalf of my families : D’Angelo & Simonetta We have had the best customer service from Mr. ”

- D’Angelo - Simonetta Families

RONA Reviews

Customer Service - Good