Room to Grow Reviews

Name: Room to Grow
Address: Top Barn, Rectory Road, Steppingley, Bedford
Rating: 4.25

4.3 Rating 2,439 Reviews

82 %

of reviewers recommend Room to Grow

4.3

Based on 2,439 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0808 196 3344

Email:

hello@roomtogrow.co.uk

Location:

Top Barn,
Rectory Road,
Steppingley
Bedford
MK45 5AT

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Room to Grow 5 star review on 14th December 2024

Sophie Greig

Room to Grow 1 star review on 18th September 2024

Abbie

Room to Grow 5 star review on 13th December 2021

Judith Richards

Anonymous

Anonymous // 01/01/2019

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“""”

Helpful Report

Posted 9 years ago

“Very pleased! There was a delay in our product arriving, and the mattress wasn't with the delivery but Room to Grow sorted out the issues quickly and politely.”

Helpful Report

Posted 9 years ago

Thank you for your review. We are happy to hear that you are satisfied with the service that you have received from RTG. We always aim to make the ordering and delivery process as smooth and hassle-free as possible for our customers. Thanks again.

Posted 4 years ago

“Room to grow great. Delivery company (Jade) reluctant to accommodate customer needs. RTG surprisingly helpful.”

Helpful Report

Posted 9 years ago

Thank you providing a review of our service. We are pleased that you found RTG customer service so helpful. We will pass on your comments to Stompa about the delivery service. If you can email support@roomtogrow.co.uk or call us on 0333 006 3096 with more information as to what you need replacing, we will be more than happy to arrange this for you.

Posted 4 years ago

“All of my contact with the Room to grow team was very positive, they were happy to arrange delivery to suit us and kept us informed at every stage.”

Helpful Report

Posted 9 years ago

Thank you for taking the time to submit your review. It is great to hear your comments about our customer services team. We also appreciate your feedback on the assembly - this helps us to review our product offering and we will pass on your comments to the manufacturer. The Stompa Ronda 4 Cabin Bed is great quality, reliable and sturdy and is certainly very popular, so we hope you enjoy your new Rondo for years to come. Best Wishes.

Posted 4 years ago

“All good except for the mattress delivery. We had less than 24hrs notice for it! The company who did it on RTG's behalf left a message for me at 10am the day before and didn't think to tell me it was a mattress that was being delivered. I picked up a muffled message up at 7pm in the evening after a very busy day. When I returned the call, I just got a normal BT voicemail with no indication I was calling a business, so I didn't leave a message as I couldn't be sure I just wasn't calling someone's house!. Without giving them the go-ahead, they delivered anyway between 7.30-8.30am, exactly when we're out of the house going to work and doing a (long) school run. Fortunately my neighbour was in and took it on our behalf. More notice and using a more professional delivery company would be good!”

Helpful Report

Posted 9 years ago

Thank you for leaving a review. We are delighted to hear your comments about your new Loft Mezzanine Bed and the home assembly service that you received. We are sorry to hear that this did not extend to the delivery of your mattress. Apologies for the inconvenience you experienced with the delivery of this item and please be assured that we have passed on your comments to the carrier service.

Posted 4 years ago

“product arrived sooner than anticipated”

Helpful Report

Posted 9 years ago

Thank you for leaving a review for RTG and for sharing your experience and comments about your new Graphite Compact Bed. Please come back and see us again in the future. Thanks again.

Posted 4 years ago

“Quality at s good price and everything as described”

Helpful Report

Posted 9 years ago

Thank you so much for taking the time to leave a review for RTG and your new Stompa Casa 10 High Sleeper. We are pleased to hear that you rate the quality of this bed so highly. Thanks again.

Posted 4 years ago

“Had I known it would take over 40 working days to deliver the bunk bed (still waiting for an exact date), rather than the advertised 7-15 working days. I wouldn't have ordered it through Room to Grow. May yet still cancel the order.”

Helpful Report

Posted 9 years ago

Thank you for your comments. We are sorry to hear that you have not received your order. We have spoken with Stompa's delivery team and we understand that you have been offered two delivery dates so far, which unfortunately have not been convenient for you. Please be assured that Jade Logistics are actively trying to work with you and plan your delivery as soon as possible. If you need any more help, please contact Customer Services on support@roomtogrow.co.uk or call 0333 006 3096.

Posted 4 years ago

“As good as it looked on the web-site. Really pleased with it. Solid and quality bed.”

Helpful Report

Posted 9 years ago

“Good service. The guys who put up the bed did a great job. I thought it would take hours, but they are so experienced that it went up in no time. Good to have such great service from an internet company.”

Helpful Report

Posted 9 years ago

Thank you very much for posting a review and sharing your experience with RTG. I will be sure to share your feedback with the entire team and it is fantastic to hear that your're delighted with your new Graphite Compact Bed. Thanks again.

Posted 4 years ago

“I phoned the company over a delivery query. My contact there took the issue out of my hands, sorted it and called back promptly. I'm impressed.”

Helpful Report

Posted 9 years ago

Thank you for taking the time to leave a review for RTG. We are really pleased to hear that you found our services so helpful and that you're happy with your new Stompa UNO S Detachable Bunk Bed. We hope to hear from you again in the future.

Posted 4 years ago

“We ordered the Thuka Trendy bunk bed with the underbed drawers but did not receive the underbed drawers. I have had to chase this twice now I ordered the bed in August received in September and still chasing in October. Waste of my time.”

Helpful Report

Posted 9 years ago

Thank you for your comments. We are sorry to hear that you have not been contacted by the delivery team to book in delivery of your missing underbed drawers. Our customer services team are actively chasing this with a view to obtaining an ETA as a matter or urgency. The blue colour panels on the Trendy bed are optional so you are able to remove these if required. We do offer a 90x200cm mattress protector/fitted sheet on our website in a variety of colours so please do take a look at the following link if of interest http://www.roomtogrow.co.uk/search/?query=tencel&records=12 Thanks again.

Posted 4 years ago

“Only problem was that the delivery personnel could not speak very good English and found this a little awkward.”

Helpful Report

Posted 9 years ago

Thank you for taking the time to leave a review. We are delighted to hear that you highly rate your new Solitaire White Midsleeper with Navy & Red Tent. We will pass on your comments to the delivery team. Many thanks.

Posted 4 years ago

“Prompt delivery, only problem was I never received email confirmation of delivery date, luckily I was at home when it was delivered.”

Helpful Report

Posted 9 years ago

Thank you for leaving a review for RTG and we are delighted to hear your comments about your new Solitaire Ultimate Highsleeper with Desk and Chest. You should have received a pre-call from the delivery team to book this in directly and we are sorry to learn that this did not happen. We will notify the delivery team of this. Thanks again and we're so happy to hear that your little girl loves her new bed.

Posted 4 years ago

“Nice product”

Helpful Report

Posted 9 years ago

Thank you for leaving a review for RTG and your new Tam Tam 3 White / Grey Bunk Bed. Please do come back and visit us again in the future.

Posted 4 years ago

“Dealing with the Room To Grow team in the order process was relatively painless. Delivery, however, was a nightmare. Three separate times their fulfillment partners, Jade Logistics, promised to show up (and we stayed home all day to accept delivery). And three times they never showed up, with increasingly bizarre excuses. The final time I even called Room To Grow the day before the scheduled delivery and asked them to make 100% sure that Jade would show up. They confirmed that Jade got the message. And the reason Jade didn't deliver that time: They forgot to put the product in the truck. And that was that. We gave up. Room To Grow was very quick to refund the money, though.”

Helpful Report

Posted 9 years ago

Thank you for your comments. We fully appreciate and empathise with how you must feel having not received your order. We work closely with Stompa and their delivery team Jade quote estimated delivery times which historically have been achieved without problem. We are also frustrated that your delivery did not arrive when stated and we are taking steps with Stompa to rectify this for deliveries on-going. Please accept our sincere apologies for the upset this has caused.

Posted 4 years ago

“Particularly good communication and good range of products to choose from.”

Helpful Report

Posted 9 years ago

Thank you for your review. The Solitaire range of beds are extremely sturdy and it is unusual to hear the framework is wobbly and creaking. If it doesn't settle down and you need more advice please contact Customer Services on 0333 006 3096 or email support@roomtogrow.co.uk and we'd be more than happy to help.

Posted 4 years ago

“Easy web site to use”

Helpful Report

Posted 9 years ago

Thank you for leaving a review for RTG. We are really pleased to hear that you found our website easy to use. It is also great to hear that you rate your new Loft Narrow Bookcase in Grey Oak so highly. Please do visit us again. Many thanks.

Posted 4 years ago

“The company were very professional from the ordering of the product to the delivery and instillation of it”

Helpful Report

Posted 9 years ago

Thank you for your review. We are happy to hear that you are satisfied with the service that you have received from RTG and that your grandchildren love their new Tam Tam Beech Bunk Bed. Thanks again.

Posted 4 years ago

“I contacted Room to Grow as there was one panel that had a wee crack in it. They were quick to respond and offered to send a replacement. Although it took quite a while for it to arrive, had to contact them several times, it eventually arrived. Overall happy with there service, we could still use the bed, this was just to get an additional panel in case it is getting worse.”

Helpful Report

Posted 9 years ago

Thank you for providing a review. We are pleased that you found our customer services team helpful. It is unfortunate that the original part sent by Stompa didn't reach you, however, we are pleased to hear that the second replacement part reached you within good time. Please be assured that all children's beds are tested according to the latest British and European Standard Safety Regulations. Our range of children's mattresses are quality assured and tested by experts to ensure they offer the correct support for growing children. We love your idea of having two underbed drawers as an option on the Multibunk and we will certainly pass on your feedback to Stompa. Thanks again.

Posted 4 years ago

Room to Grow is rated 4.3 based on 2,439 reviews