Room to Grow Reviews

Name: Room to Grow
Address: Top Barn, Rectory Road, Steppingley, Bedford
Rating: 4.25

4.3 Rating 2,439 Reviews

82 %

of reviewers recommend Room to Grow

4.3

Based on 2,439 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0808 196 3344

Email:

hello@roomtogrow.co.uk

Location:

Top Barn,
Rectory Road,
Steppingley
Bedford
MK45 5AT

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Room to Grow 5 star review on 14th December 2024

Sophie Greig

Room to Grow 1 star review on 18th September 2024

Abbie

Room to Grow 5 star review on 13th December 2021

Judith Richards

Anonymous

Anonymous // 01/01/2019

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“Purchase went smoothly, courier called before delivering item and within timescales set and was friendly so overall no issues”

Helpful Report

Posted 8 years ago

Thank you for leaving a review for RTG and our services. We appreciate you telling us about your experience and we are delighted that you rated our services so highly. Best Wishes, RTG.

Posted 4 years ago

“Easy to use website, with delivery date given 2 weeks after ordering. Delivery company lovely too.”

Helpful Report

Posted 8 years ago

Thank you for taking the time to leave a review for our website and services. It is always great to hear our customer's comments and learning about their experiences. Thanks again, Best Wishes, RTG.

Posted 4 years ago

“Having read the reviews I decided to purchase our first bed for my 4 year old daughter. I had a great service from explanation to delivery. However I am not happy with the actual product itself. We put the solitaire cabin bed together as instructed ( although the bed came into two boxes it was not made clear that We would need to open both and read the instructions from box 2. I was told to open box 1 and build that first which was just the bed. But then had to take it apart due to needing to fit a piece from box 2!). The bed itself is beautiful and well made however I am not happy as it rocks and I do not think it will stand the test of time. I contacted customer services who Gain were great but we're not able to assist any further but send someone out to look at the bed for which there is a charge of £100.”

Helpful Report

Posted 8 years ago

Thank you for taking the time to leave your comments. We are really pleased that you have found our services so helpful and as you are aware our aim is to help resolve this for you as matter or urgency. Please be assured that the manufacturer has sold thousands of this particular model all across Europe and has received excellent reviews. If assembled correctly it meets all European/UK safety testing requirements. As previously advised, please tighten the cams on the ladder as this will strengthen the framework. As you have detailed, we have offered you a service call to assess your furniture and we will arrange this for you should you give us the go ahead. Best Wishes, RTG.

Posted 4 years ago

“Ordered a chair with the bed. This was delivered on a different day. Meant 2 days waiting in which was not convenient. However very pleased with comms and product”

Helpful Report

Posted 8 years ago

Thank you for sharing your experience with RTG. We are pleased that you rated our services so highly. Best Wishes, RTG.

Posted 4 years ago

“The product is fantastic and they were good about keeping us updated re delivery dates. The only issue was the fact that the bed is given to a delivery person who decides when he is next in your area and ours was very vocal about his irritation at having to get through south east London traffic and had to be persuaded to deliver it when I asked!”

Helpful Report

Posted 8 years ago

Thank you for leaving a review for RTG. We are pleased that you were satisfied with our customer service and we are sorry that this was not extended to the delivery of your furniture. Your response is valuable to us and we have passed on your comments to the carrier service. Best Wishes, RTG.

Posted 4 years ago

“My son loves this bed especially with the camp underneath. Good sturdy bed and looks good too. Needs two people to put together as a bit awkward for one.”

Helpful Report

Posted 8 years ago

“I received excellent service from room to grow, placed order quickly and was delivered within 3 working days.”

Helpful Report

Posted 8 years ago

Thank you for taking the time to leave a review for RTG. It is great to receive your comments. Best Wishes, RTG.

Posted 4 years ago

“Fantastic service overall - easy to contact, friendly and knowledgeable. Fast delivery, easy purchase. No complaints at all very happy.”

Helpful Report

Posted 8 years ago

Thank you very much for your positive comments. It?s always encouraging when customers acknowledge the good work of our team. We look forward to hearing from you again in the future. Best Wishes, RTG.

Posted 4 years ago

“User friendly website, great products & customer service”

Helpful Report

Posted 8 years ago

Thank you for leaving a review for RTG. We are pleased to hear that you found our website easy to navigate and that you have also rated our products and service so highly. Best Wishes, RTG.

Posted 4 years ago

“Ordered a child's bed. Had to keep phoning them to chase delivery which was significantly over the estimated delivery date when the bed was ordered. I will no. Use this company in future neithe. would I recommend them”

Helpful Report

Posted 8 years ago

Thank you for leaving your comments. We're sorry that you felt let down by Stompa's delivery service. As detailed on your order confirmation email we estimate 10-15 working days (subject to postcode) for delivery only - rarely do they exceed this timescale. We also confirmed that booking in will be approximately 1 week prior to delivery which we understand was the case. We do appreciate you rating your products so highly. Many thanks, RTG

Posted 4 years ago

“This bed is ideal for our four year old. The service was great, the bed was delivered within the set timeframe. The only downside was having 24 hrs notice and not having a choice on the schedule however the drop off was exemplary especially as they came from Nottingham.”

Helpful Report

Posted 8 years ago

Thank you for leaving a review for RTG. It is wonderful to hear that we met your expectations from a service perspective. Your comments are valuable to us and they help us improve the service that we take pride in. Best Wishes, RTG.

Posted 4 years ago

“Great products, fast delivery.”

Helpful Report

Posted 8 years ago

Thank you for your review. Your comments are valuable to us and we appreciate your response. Best Wishes, RTG.

Posted 4 years ago

“Lovely bed, daughter is extremely happy”

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Posted 8 years ago

“Great service”

Helpful Report

Posted 8 years ago

Thank you for advising us of your experience. It is great to hear that we have met your expectations and that you have rated us so highly. Best Wishes, RTG.

Posted 4 years ago

“Brilliant service Miserable drivers”

Helpful Report

Posted 8 years ago

Thank you for taking the time to submit a review for RTG. We are pleased to hear that you are happy with the customer service you have received and it's a shame that this was not extended to the delivery service. We will certainly pass on your comments and thanks for letting us know. Best Wishes, RTG.

Posted 4 years ago

“Product exactly as required. Delivery time ok. Communications in between purchase and delivery minimal.”

Helpful Report

Posted 8 years ago

Thank you for leaving a review for RTG. We really appreciate hearing about your experience and we are always looking at ways in which we can improve our services so thank you for your comments. Best Wishes, RTG.

Posted 4 years ago

“I ordered and paid for my 6 year olds bed on 27.05.16. Despite taking the money, (over £1,000) this company has still not delivered the bed. They refuse to deliver unless they are coming to the area that we live in for a large enough number of other deliveries to make it economically worthwhile for them. I work and the days that the company have told me they can deliver have not been workable. They are totally inflexible and the Customer Service is dire. They still have my money but I am still waiting for the bed some 6 weeks later. My child is currently sleeping on a mattress on the floor until it arrives.”

Helpful Report

Posted 8 years ago

Thank you for your comments and for making us aware of your situation and we are sorry that you haven't received your furniture. We understand that you have been offered a number dates that have not been convenient to you. Please be assured that had RTG's Customer Service team been made aware of this earlier then they could have been liaising with Stompa directly as a matter of urgency to help resolve this situation for you. Our Customer Services Manager has spoken to you this morning and is now actively working with the delivery team and yourself to resolve this as a matter or urgency. Best Wishes, RTG.

Posted 4 years ago

“Excellent service & price”

Helpful Report

Posted 8 years ago

Thank you for telling us about your experience - we are delighted to receive your comments and high rating. Best Wishes, RTG.

Posted 4 years ago

“Speedy delivery and good that the driver rang before delivery”

Helpful Report

Posted 8 years ago

Thank you for taking the time to leave a review for RTG and telling us about your experience. We are delighted you rated our services so highly. Best Wishes, RTG.

Posted 4 years ago

“It was very easy to order the bed from Room to Grow however other than ordering and paying for it through their website I had no other contact from them. The bed was delivered by another company called Jade Logistics and my experience of dealing with them was extremely poor. The first delivery date I was offered was no longer available when I called back to confirm it - the reason given was that it was a 2 person job and 2 people were no longer available on that date. The second date I was given was given to me in error by the administrator so I was passed to a more senior member of the team to rectify the problem. The third date I was given was while I was on holiday so I made arrangements for a family member to be at my house to receive the delivery. I was promised the first delivery slot (around 7.30am) and my family member's contact number was given as their main contact while I was away. On the day of the delivery I received 2 phone calls while I was abroad from the driver. He wasn't aware that my delivery was promised for 7.30am and that he was supposed to be liaising with my family member. He eventually arrived at around 11.30am on his own! All along I had been told it was a 2 person job. It took him a couple of hours to put up the bunk beds and he has done a fantastic job. The delivery receipt I received from Jade Logistics confirmed that my delivery had been made at 7.30am (incorrect) and had my family member's contact details clearly showing (the driver was not aware of this). No one from Jade Logistics has contacted me to acknowledge their mistakes and I has been left feeling disgusted at my treatment. I spent £986 on this bed and did not receive a service that in any way equates to this.”

Helpful Report

Posted 8 years ago

Thank you for your comments and for alerting us to the inconvenience you have experienced with Stompa's delivery team. We are sorry for the disappointing experience you've had - we do expect excellent communication and we do hope you'll give us another try in the future. Please be assured that your comments will be sent to Stompa to alert them of this situation. Best Wishes, RTG.

Posted 4 years ago

Room to Grow is rated 4.3 based on 2,439 reviews