Room to Grow Reviews

Name: Room to Grow
Address: Top Barn, Rectory Road, Steppingley, Bedford
Rating: 4.25

4.3 Rating 2,439 Reviews

82 %

of reviewers recommend Room to Grow

4.3

Based on 2,439 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0808 196 3344

Email:

hello@roomtogrow.co.uk

Location:

Top Barn,
Rectory Road,
Steppingley
Bedford
MK45 5AT

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Room to Grow 5 star review on 14th December 2024

Sophie Greig

Room to Grow 1 star review on 18th September 2024

Abbie

Room to Grow 5 star review on 13th December 2021

Judith Richards

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent delivery service. Got a call beforehand to ask me if convenient to deliver on that particular day. Polite chap.”

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Posted 8 years ago

Thank you for your valuable feedback. Please do come back and visit us again. Best Wishes, RTG.

Posted 4 years ago

“Excellent”

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Posted 8 years ago

Thank you for leaving a review for RTG and for advising us of the excellent service you received. Please do come back and visit us again. Best Wishes, RTG

Posted 4 years ago

“Very helpful and responsive to enquiries of delivery dates after order had been processed. Never to busy to make contact and resolve issues or questions... Will definitely be back again. Kids love snuggle sacs and have already used them. Washed and dried as promised. Thank you”

Helpful Report

Posted 8 years ago

Thank you for taking the time to leave a review for RTG. We are really pleased to hear that you found our services so helpful from point of ordering to receiving delivery, and we do hope to hear from you again in the future. Best Wishes, RTG.

Posted 4 years ago

“had to wait a long time for bed”

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Posted 8 years ago

Thank you for your comments. We estimate 7 - 10 working days for this product as detailed on your order confirmation and can see that your delivery was made just within this timescale. The delivery team do work hard to try and improve their estimated delivery dates where possible. Best Wishes, RTG.

Posted 4 years ago

“""”

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Posted 8 years ago

“""”

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Posted 8 years ago

“Very good when things weren't delivered”

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Posted 8 years ago

Thank you for taking the time to advise us of your recent experience with RTG. We are really pleased to hear that you found our services so helpful and we do hope to hear from you again in the future.Best Wishes, RTG.

Posted 4 years ago

“Great product, lovely people at RTG, but the courier they used was awful. Our product was a week late despite us paying for a quick delivery.”

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Posted 8 years ago

“I would definitely buy from Room to Grow again. I had the bed made up as well, and although it was slightly tricky to schedule a suitable day ('we only come to your area once every 2 weeks, no I can't book a day with you in 2 weeks time, we'll call you nearer the time', the guys who delivered and installed were very good and speedy, they even took away the rubbish which I wasn't extecting”

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Posted 8 years ago

Thank you for taking the time to leave a review for RTG and telling us about your experience. Best Wishes, RTG.

Posted 4 years ago

“Very good product delivered on time. The assembly team were courteous and very helpful”

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Posted 8 years ago

Thank you for rating our services so highly. We really appreciate your feedback. Best Wishes, RTG.

Posted 4 years ago

“They were good hen contacted. However the bed took longer to arrive than the maximum stated on the site. The bed was as described. We love it.”

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Posted 8 years ago

Thank you for leaving a review. We are sorry that your delivery was slightly delayed. We can only give customer's an estimated delivery timescale as these are subject to postcode. Delays are occasionally due to circumstances out of our control but we have passed on your feedback to Stompa's delivery team. Best Wishes, RTG.

Posted 4 years ago

“Good communication about the order and delivered as expected.”

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Posted 8 years ago

Thank you for reviewing our services. Best Wishes, RTG.

Posted 4 years ago

“Initial contact about my order was excellent. There were issues with the first delivery and a box was missing. This was quickly resolved. However, on opening the packages, having arranged for someone to come and assemble the bed,the parts received were for two different items (one box white the other whitewashed )so we were unable to complete the job. Although the box was replaced quickly I was a little disappointed in the response I received. Although I agree the company satisfied their terms and conditions, which I was referred to, sometimes a little gesture ie perhaps a small gift voucher might be the appropriate response. Especially to compensate for all our time spent chasing up the replacement and having to be at home for deliveries. However I have to say the final product is good and my granddaughter loves it”

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Posted 8 years ago

Thank you for leaving a review for RTG. We really appreciate hearing about your experience and we are sorry that you experienced issues with the delivery of your furniture. We are always looking at ways in which we can improve our services so thank you for your comments. Best Wishes, RTG

Posted 4 years ago

“Fast ordering, confirmation and a lovely delivery chap”

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Posted 8 years ago

Thank you for leaving a review for RTG and for advising us of the excellent service you received. Please do come back and visit us again. Best Wishes, RTG

Posted 4 years ago

“No problems with delivery. Staff seemed friendly and helpful.”

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Posted 8 years ago

Thank you for taking the time to leave a review for RTG and tell us about your experience. We are delighted you rated our services so highly. Best Wishes, RTG.

Posted 4 years ago

“Very good”

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Posted 8 years ago

Thank you for rating our services so highly. Please recommend us to your family and friends. Best Wishes, RTG.

Posted 4 years ago

“Lovely to deal with - v professional”

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Posted 8 years ago

Thank you for leaving a review of our services. We are delighted to receive your comments and hope to hear from you again in the future. We are also happy to update you that your handmade Princess Sparkle Upholstered Bed has been made and is now with the delivery team. Please expect a call shortly from the delivery team to book this in. Best Wishes, RTG.

Posted 4 years ago

“The bed we bought was great when it eventually arrived. However we had huge problems with delivery, and the delivery company used by Room to Grow were difficult to contact. First attempt to deliver had wrong boxes. Second attempt failed to show at all. Third attempt brought the bed, but not the mattress we ordered - this time an error by Room to Grow, not the delivery company. Room to Grow staff were polite in trying to remedy this, but were unable to offer any flexibility in the rearranged delivery - meaning a fourth day spent waiting in for a delivery. You'd think after all these problems, they would then have the courtesy to check we'd actually received everything OK, but we had no further contact. I wouldn't buy from this website again.”

Helpful Report

Posted 8 years ago

Thank you for leaving your comments for RTG. We are very sorry for the inconvenience you have experienced and we do acknowledge on this occasion that there were some issues which we have taken up with the manufacturer. Your feedback is valuable to us and we are always looking at ways in which we can improve our services. Best Wishes, RTG.

Posted 4 years ago

“Excellent service fast delivery”

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Posted 8 years ago

Thank you for leaving a glowing review for RTG . Please do come back and visit us again. Best Wishes, RTG.

Posted 4 years ago

“Good customer service poor delivery”

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Posted 8 years ago

Thank you for your comments. We are very sorry for the inconvenience you have experienced and we do acknowledge on this occasion there were some issues with the delivery of part of your order that we have taken up with the manufacturer. Best Wishes, RTG.

Posted 4 years ago

Room to Grow is rated 4.3 based on 2,439 reviews