Room to Grow Reviews

Name: Room to Grow
Address: Top Barn, Rectory Road, Steppingley, Bedford
Rating: 4.25

4.3 Rating 2,439 Reviews

82 %

of reviewers recommend Room to Grow

4.3

Based on 2,439 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0808 196 3344

Email:

hello@roomtogrow.co.uk

Location:

Top Barn,
Rectory Road,
Steppingley
Bedford
MK45 5AT

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Room to Grow 5 star review on 14th December 2024

Sophie Greig

Room to Grow 1 star review on 18th September 2024

Abbie

Room to Grow 5 star review on 13th December 2021

Judith Richards

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The bed was dented when it arrived direct from the manufacturer. Room to grow handle the situation excellently. It was further complicated when the replacement was delivered with missing pieces without warning but again room to grow sorted the whole thing out. It would be a 5star rating as the bed is lovely but on this occasion the bed manufacturers messed up and let them down.”

Helpful Report

Posted 7 years ago

Thank you for taking the time to leave us a review. It was our pleasure to help you resolve your issue and we are delighted to receive your comments. Best Wishes, RTG.

Posted 4 years ago

“Wiarygody, dostawa na czas, mila obsluga, zostalam poinformowana telefonicznie o dostawie. Polecam”

Helpful Report

Posted 7 years ago

DZI?KUJ?

Posted 4 years ago

“Absolutely awful service! They delivered three big boxes but most of items inside were either damaged or missing. Also the mattress doesnt match their description, it was really soft. I am unable to get refund for the mattress because it was opened. It was rolled up and sealed up. How can I check if they are accurate without opening it up. I wouldnt recommend you to buy anything from them! Awful service, they were so rude and didnt do any gesture of goodwill etc!”

Helpful Report

Posted 7 years ago

We're sorry for the disappointing service you feel you've had. The manufacturer's rating for this mattress is medium support, but we do appreciate that firmness versus support can be highly subjective and a number of factors play into how a mattress 'feels'. As our terms and conditions state, we are unable to accept a returned mattress that has been removed from its packaging unless it is faulty. Many thanks, RTG.

Posted 4 years ago

“The bed, once put together by fitters is good, however, the 9 boxes arrived un numbered, where do you start? The holes in the wood didn't line up, the screws did not fit, some of the wood was scuffed and twisted. When we contacted RTG they put us through to the manufacturer who said, the scuffed wood would not be seen as it was on the inside, the twisted wood would straighten when attached! After much wrangling with various people, fitters arrived and, with some difficulty put the bed together, 7 weeks after we had paid for the bed! At nearly £700 it was not cheap and we would not chose to by anything similar again! Quite shocking on all fronts....”

Helpful Report

Posted 7 years ago

We are very sorry you didn't have a 5-star experience. The furniture you purchase is renowned for it's high quality so an experience like this is very unusual, however, we do understand your frustration and are very pleased this has now been resolved. Best Wishes, RTG.

Posted 4 years ago

“Very good, as described and delivered promptly.”

Helpful Report

Posted 7 years ago

Thank you very much for leaving a review of our services, your Manhattan Grey 3 Door Wardrobe and Open Facing Bookcase in Pale Grey Finish. We do hope that you come back and see us again in the future. Best Wishes, RTG.

Posted 4 years ago

“Good service all round recommend to a friend solid bed comfortable”

Helpful Report

Posted 7 years ago

Thank you for reviewing our services and your Stompa UNO S 5 Highsleeper with Desk & Chair Bed. We're really pleased to hear that you've had a good all round experience with us. Best Wishes, RTG.

Posted 4 years ago

“I had to call to get a delivery date. Other than that was fine.”

Helpful Report

Posted 7 years ago

Thank you for taking the time to advise us of your recent experience with RTG. We appreciate you taking the time to leave a review. Best WIshes, RTG.

Posted 4 years ago

“Really happy with the end product. Bit tricky at times to piece the instructions together as 3 different sections which overlapped a bit - but looks great now it's up. Our little boy loves it. No problems with delivery either. Kept well informed.”

Helpful Report

Posted 7 years ago

Thank you very much for leaving a review. It?s always encouraging when customers acknowledge the good work of our team. We hope to hear from you again in the future. Best Wishes, RTG.

Posted 4 years ago

“The quality of the bed we bought if fine. It's sturdy, well designed and well made. However, we've had a major issue with a large sticker on the footboard that when peeled off also took the paint off underneath. A replacement arrived but with the same problem, despite asking for the part to not have a sticker on it. The sticker is a British Standard requirement ? but it doesn't need to be the size it is and it should be on a hidden part of the bed not where it will be visible everyday. This is not the first bed we've ever bought and have never had any issue like this. These stickers are normally small and on the underside of the base frame. We eventually got another replacement but the whole thing has been a real headache and could have easily been avoided . It also took a lot of chasing on our part to ask when deliveries were scheduled. We won't be buying from Room To Grow again and don't recommend them or the Jubilee beds.”

Helpful Report

Posted 7 years ago

Thank you for your comments. We are pleased to hear that you rate the quality and design of your Jubilee Bunk Bed and apologise for the inconvenience you have experienced with your foot board. We have been actively liaising with the factory to rectify this moving forwards and we are pleased to confirm that this has now been resolved. Best Wishes, RTG.

Posted 4 years ago

“Prompt delivery, very easy to use website. The gentlemen who came to build the furniture were also lovely. They were really polite and careful and worked incredibly hard.”

Helpful Report

Posted 7 years ago

Thank you for leaving a review for our services. It is wonderful to hear that you enjoyed browsing our website and that you had a great experience with us. Best Wishes, RTG.

Posted 4 years ago

“Appalling quality of product for the price. Instructions were poor and poorly thought few process for multiple item purchase.”

Helpful Report

Posted 7 years ago

We're ever so sorry and surprised to hear that your storage unit has not met your expectations. Stompa is a premium brand and feedback from other customers tell us that the storage units are quality and value for money. Your comments do, however, help us to review our product offering and we will be sure to pass these on to Stompa. Best Wishes, RTG.

Posted 4 years ago

“Excellent customer service, second time ordered with RTG no problems with my order everything was in very good condition. Would definitely recommend anyone to order from RTG”

Helpful Report

Posted 7 years ago

Thank you for your comments and 5-star rating of our services and Solitaire White Bunk Bed. We are thrilled to receive your review and hear that you will recommend us. Best Wishes, RTG.

Posted 4 years ago

“Very good customer service. Came within delivery timescale and delivey time. Assembled professionally and all packaging taken away. No mess or fuss”

Helpful Report

Posted 7 years ago

Thank you for taking the time to leave a review for RTG. We are delighted to receive your comments and hear that we have been given a 5-star rating. Best Wishes, RTG.

Posted 4 years ago

“Nice item that looks good in the space. Seems sturdy and nice quality for the price. Was easy to put together, but time consuming like all flat packed furniture.”

Helpful Report

Posted 7 years ago

“Both items arrived very quickly and when they were due to arrive. They were well packaged and I was well informed during the process. I'd buy from this company again”

Helpful Report

Posted 7 years ago

Thank you for leaving RTG a 5-star review. It is wonderful to receive your comments and we do hope to hear from you again. Best Wishes, RTG.

Posted 4 years ago

“Easy to order, quick delivery, really pleased with the bed. All good!”

Helpful Report

Posted 7 years ago

Thank you for taking the time to leave a review. It is great to hear about your experience - we always aim to please so we are delighted to hear about your 5-star experience with us. Best Wishes, RTG.

Posted 4 years ago

“Excellent service from start to finish”

Helpful Report

Posted 7 years ago

Thank you for taking the time to leave a review of our services and it is wonderful to hear about your 5-star experience. Best Wishes, RTG.

Posted 4 years ago

“I thought it was fine. There was a mark in the paint work but otherwise fine. The delivery was very prompt and the product is nice. Its expensive for what it is though is my feedback.”

Helpful Report

Posted 7 years ago

Thank you for your feedback. We are sorry to hear that you have a mark in the paint and a member of our customer services team will be contacting you directly to discuss this further. We're really proud of our new Jubilee range and it is proving very popular but we do appreciate your feedback. Best Wishes, RTG.

Posted 4 years ago

“They responded quickly and effectively to my email and the bed was delivered within four days of ordering it and is exactly what we needed”

Helpful Report

Posted 7 years ago

Thank you for leaving a review for RTG and for advising us of the excellent service you received. Best Wishes, RTG

Posted 4 years ago

“Lovely furniture and fast delivery. Very pleased”

Helpful Report

Posted 7 years ago

Thank you for taking the time to leave a review for RTG and telling us about your experience. We are delighted you rated our services so highly. Best Wishes, RTG.

Posted 4 years ago

Room to Grow is rated 4.3 based on 2,439 reviews