Room to Grow Reviews

Name: Room to Grow
Address: Top Barn, Rectory Road, Steppingley, Bedford
Rating: 4.25

4.3 Rating 2,439 Reviews

82 %

of reviewers recommend Room to Grow

4.3

Based on 2,439 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0808 196 3344

Email:

hello@roomtogrow.co.uk

Location:

Top Barn,
Rectory Road,
Steppingley
Bedford
MK45 5AT

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Room to Grow 5 star review on 14th December 2024

Sophie Greig

Room to Grow 1 star review on 18th September 2024

Abbie

Room to Grow 5 star review on 13th December 2021

Judith Richards

Anonymous

Anonymous // 01/01/2019

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“Quick and fair response from customer service”

Helpful Report

Posted 4 years ago

Thank you for taking the time to give us a fantastic review regarding our customer service. We hope you really enjoy your NYC grey desk! Best wishes Gail

Posted 4 years ago

“Bed arrived. Hired someone to assemble. He said was the most difficult bed hes ever had to build due to lack of labeling. Then discovered that bed head had been drilled on wrong side so no bed for my son to sleep in til next week and hes having to sleep on the floor in his sisters room. Guy at customer services didn't apologise and said pictures would have to be sent to manufacturerer to verify. Very disappointed given the price of the item. Saw earlier reviews re the difficulty of assembley but was reassured by a room to grow reply stating that they'd taken steps to resolve. This is obviously not true.”

Helpful Report

Posted 4 years ago

Hi David Thank you for your comments. We are sorry you are unhappy. Our captains bed is a very popular bed, with it being a solid bed with lots of drawers underneath it is one of our more time consuming beds to put together. We forwarded your images of the problem to the manufacturer as soon as we received them. At the moment during this difficult period we are finding our service departments are stretched and are working their way through issues as quickly as they can. we emailed you today with an update as to where we are with getting your issue resolved for you as quickly as possible.

Posted 4 years ago

“We had a bit of a nightmare with Room to Grow. We ordered the same beds but in different colours for boy/girl twins - what we didn't know was that these would require two separate deliveries from two separate warehouses - we ended up with four different company names to deal with on top of Room to Grow. So when confirming a delivery we thought it was for everything not just half the order. They also delivered the wrong mattresses - cot beds not single beds. When they arranged for them to be replaced the day after, they didn't turn up so we ended up in Ikea buying mattresses for the beds. It was in the week when we were moving house - it was the twins' beds and they're five so you can imagine how the week went. As it stands now, we're waiting on collection of the mattresses to be be arranged so we can get our £350 back on the mattresses. I feel a bit sorry for Room to Grow - it's only a small company, not much more than an admin office and a website - all fulfillment of orders is done by others and they don't have visibility of this so if trying to work out what's going on, they often don't know. I bear no malice to Room to Grow, but it was a bad experience.”

Helpful Report

Posted 4 years ago

We are very sorry that you did not have a great experience. Although we were able to arrange both deliveries on the same day, we accept it is not ideal. Nearly all internet and high street retailers use third party fulfilment partners so we are not unusual in that regard. It does mean that sometimes we are let down and on this occasion I am very sorry that you experienced this. We are working with our partners to find new ways to prevent this from happening. There have been several attempts to contact you regarding the collection and we will continue to do so, so we may issue your refund asap. Kind regards Anne

Posted 4 years ago

“Looks great although took a while to build.”

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Posted 4 years ago

“Great communication from the company”

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Posted 4 years ago

Thank you so much for your positive review regarding the service you received from us regarding your Jubilee Triple Wardrobe. so pleased you are happy.

Posted 4 years ago

“This was not an actual purchase but obtained through a voucher Room To Grow gave me following a delivery problem with the original order of bunk beds. They dealt with this problem politely and efficiently. Mistakes can happen, it's how they are dealt with that mark businesses out in my opinion and Room To Grow were excellent in this.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave us an excellent review and for being so understanding. Mistakes can indeed happen and we try our absolute best to help customers when these unfortunate things happen. We hope you enjoy your voucher purchase!1

Posted 4 years ago

“Helpful staff who responded to my emails really quickly during ordering process. Pleased with the quality of the bed.”

Helpful Report

Posted 4 years ago

Thank you for taking time to leave your comments, it is really important to us to monitor our processes. Best wishes Anne

Posted 4 years ago

“Excellent product. There was a slight flaw with one of the headboards which the Customer Service team dealt with with efficiency and courtesy. They arranged for a replacement part super-speedily with no quibbles at all. Excellent service. Highly recommended.”

Helpful Report

Posted 4 years ago

Thank you for leaving your comments. We appreciate your patience whilst a new headboard was sent. Best wishes Anne

Posted 4 years ago

“Bed delivered on time”

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Posted 4 years ago

We really appreciate your 5 star feedback for the Jubilee Midsleeper. We are delighted you had a good experience and your daughter is happy! Best wishes, Anne

Posted 4 years ago

“Ordered mid-sleeper bed with desk for 10yo daughter. Was delivered sooner than expected with pre-call from customer service, text and call on the day. Wasn't able to be home for first date but delivery was re-arranged within a week.”

Helpful Report

Posted 4 years ago

Thank you for leaving a 5 star review for your Stompa Uno 1 Midsleeper, your comments are really valuable and we appreciate you taking the time. Best wishes, Anne

Posted 4 years ago

“Quick to respond to emails. Good customer service overall.”

Helpful Report

Posted 4 years ago

We really appreciate you taking time to leave a review and we are delighted you were happy with the service you received. Kind regards, Anne

Posted 4 years ago

“Would definitely recommend them”

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Posted 4 years ago

Thank you for taking time to comment, we are so pleased you have rated our service 4 stars. Best wishes, Anne

Posted 4 years ago

“I purchased a clip on shelf for my daughters bunk. Absolutely fantastic item and my daughters uses it every day!! Would recommend”

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Posted 4 years ago

Thank you for your 5 star review for the Jubilee clip on shelf. We are thrilled your daughter is happy with it, it is a great option for keeping things handy when on a high bed. Best wishes Anne

Posted 4 years ago

“Good instructions for self assembly does need 2 people to build. Good and solid once assembled.”

Helpful Report

Posted 4 years ago

“Room to grows service was excellent and the product I bought was excellent Stompa bunk beds. However, if I could rate their courier I would rate as 1. There was no telephone call saying when delivery would be (email said there would be a call up to 24hrs before delivering), also the delivery was just left outside by the front door as no one was in.”

Helpful Report

Posted 4 years ago

Thank you very much for your positive Feefo review about our Solitaire Bunk Bed. Thank you for your feedback regarding our delivery company too, we do need to hear this sort of feedback and I will be onto them right away about the service you received which isn't the norm and certainly not acceptable. Best wishes Gail

Posted 4 years ago

“Easy to use website, delivery as advised Altho was left outside front door”

Helpful Report

Posted 4 years ago

Thank you for your feedback, we take all comments very seriously and shall be investigating with our delivery team. Kind regards Anne

Posted 4 years ago

“Very good delivery service with driver calling 30mins before arriving. The bed is lovely quality! Very happy!”

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Posted 4 years ago

Thank you for leaving a 5 star review for your service experience of the Solitaire Midsleeper, it is really good to hear your experience. Many thanks Anne

Posted 4 years ago

“Good instructions for self assembly does need 2 people to build. Good and solid once assembled.”

Helpful Report

Posted 4 years ago

“Efficient and friendly service”

Helpful Report

Posted 4 years ago

Thank you very much for you taking to the time to leave us an excellent review. we hope your child enjoys their new Solitaire Midsleeper! Best wishes Gail

Posted 4 years ago

“We found a great choice online, we found exactly what we were looking for and customer services were friendly and helpful when we had an issue with our purchase. They acted in a very professional manner and our problem was solved really quickly. We would definitely recommend and use again”

Helpful Report

Posted 4 years ago

Thank you for your 5 star review, we are delighted our customer services team were able to help. We will pass on your feedback to the team. Best wishes Anne

Posted 4 years ago

Room to Grow is rated 4.3 based on 2,439 reviews