Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,927 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,927 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 1 star review on 4th April 2025

525

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant and easy to put together.”

Helpful Report

Posted 2 years ago

“Love my bookcase, nice and sturdy and takes loads of books. Matches the sideboard I bought from Roseland years ago. Delivery was quick and easy.”

Helpful Report

Posted 2 years ago

“Still waiting for a bed delivery (which is advertised as 3-5 working days) after 17 days. It is still with the courier and ROSELAND furniture are unable to resolve this. Very disappointing.”

Helpful Report

Posted 2 years ago

Dear Michele Slazyk We are sorry there has been an issue with your item, I believe you are in contact with one of our colleagues who is resolving this for you. We hope to get this resolved very soon. Kind regards Roseland

Posted 2 years ago

“We are very happy with the products bought namely Royalcraft Wentworth sofa dining set. Only criticism would be time it took to deliver. It said 4-5 days on website but delivered in 7. Normally it wouldn’t be a problem but we particularly wanted it in that timeframe for a party we were having so was rather unfortunate for us. Probably better not to state how long it will take if it’s not possible to actually deliver.”

Helpful Report

Posted 2 years ago

“Ordered bed 13/06, stated 3-5 days delivery. Contacted Roseland 22/06 as still no delivery date. Customer service investigated, item lost in delivery depot. Agreed to order another and to use different carrier. Was promised item to be delivered by 30/06. No further communication, via email/phone confirming this. Contacted Roseland 28/06 as heard nothing. Customer service very poor. Basically said they had done what they said they would do and could do no more. Not even an apology and very much ‘I dont care’ attitude. Very disappointed as wanted to buy local and initial contact in store had been good Unable to review actual item as we have never received it.”

Helpful Report

Posted 2 years ago

Hello, We are is very sorry that there have been issues with receiving your item. We will email you about this. Kind regards Roseland

Posted 2 years ago

“Absolutely delighted with purchase and quick delivery. Product I’d just what I’d been searching for”

Helpful Report

Posted 2 years ago

“Really poor so far. Delivery stated 3-5 working days and I have still not received my item over 2 weeks later despite it saying it was despatched nearly 2 weeks ago.”

Helpful Report

Posted 2 years ago

Hello Matthew We are sorry that there was a delay in your item getting to you. However, it was nice to speak to you yesterday and get this resolved for you. Kind regards Roseland

Posted 2 years ago

“Great product and prompt delivery very happy”

Helpful Report

Posted 2 years ago

“Simple easy to use site. Delivered on time. Furniture is excellent. Will definitely use Roseland Furniture again.”

Helpful Report

Posted 2 years ago

“Haven't received my footstool yet so can't comment but will update once it arrives Was dispatched very quickly, 2 weeks ago, but heard nothing since”

Helpful Report

Posted 2 years ago

Hello Sonya Ingilby We are sorry there has been a delay in your item arriving, I can see that this is being delivered today. Kind regards Roseland

Posted 2 years ago

“Really good piece of furniture and fully assembled. This is the second piece of furniture I have purchased and am ver happy”

Helpful Report

Posted 2 years ago

“Very happy with both the product and delivery. Delivery was delayed but we were made aware of what was happening via delivery a tracking website.”

Helpful Report

Posted 2 years ago

“Website was easy to navigate, was kept up to date with delivery which was quick. I would recommend Roseland Furniture.”

Helpful Report

Posted 2 years ago

“The item was received damaged and we had to send photographs as proof of damage. The option to exchange was offered and we have accepted that, we are still waiting for the pick up of the damaged item and will only get the replacement once Roseland has received the damage item, I believe. So having got rid of our old tv stand we will have to watch the telly on the floor until the new one arrives, and knowing the delivery company XPD that Roseland Furniture use, whom we have had unhappy experiences of previously, we do not expect to be soon.”

Helpful Report

Posted 2 years ago

Hello Avril, We are sorry there has been a slight delay in your item arriving. We can see there is a delivery planned for the 30th for you. Kind regards

Posted 2 years ago

“Lovely furniture. However two of the chair were faulty. I sent photos in and immediately received replacements. So can’t complain as this was rectified promptly.”

Roseland Furniture 5 star review on 27th June 2022

Helpful Report

Posted 2 years ago

“Very poor customer service. Won't be buying from roseland again. Misleading photos of oak sheves and poor quality hardboard used for shelving.”

Helpful Report

Posted 2 years ago

Hello We are sorry you do not like your item, if there is an issue with it, please can you contact us at info@roselandfurniture.com where our customer service will be happy to help. Kind regards Roseland

Posted 2 years ago

“I ordered the ivory, wooden, corner tv stand. It is stunning and has been much admired by family. All cables are totally hidden giving a sleek look.”

Helpful Report

Posted 2 years ago

“Courier called giving approx time for delivery and item received well packed, exactly as expected, nice addition to our lounge, thanks”

Helpful Report

Posted 2 years ago

“Excellent service and fast delivery. Second purchase and very satisfied with the quality”

Helpful Report

Posted 2 years ago

“This is the second piece I have bought from Roseland. Their ordering and delivery service is very good and I am very pleased with my purchases. The small sideboard and bookcase are stylish and good quality. Exactly what I was looking for to fit in a confined space.”

Helpful Report

Posted 2 years ago

Dear Janice, Thank you for the great review, it is lovely to see our items in situ, it looks great. We do hope to be of service in the future. Kind regards Roseland

Posted 2 years ago

Roseland Furniture is rated 4.5 based on 22,927 reviews