“Ordered clothing items in May of 2020 for my wife's birthday in June, and despite follow-up with their customer service area online a number of times, never received items. Followed up again with customer service recently, received a "ticket" item, and was told that now that 6 months have passed, it is too late for a refund or for them to send the items.”
“Never received any of my items orders... Do not trust this company is it bogus... Never received a refund of my money. They said they placed it in a Rotita Account.. in which I would not ever place an order again. Bad Reputation. International Cyber Security needs to look into your company in China........ DO NOT PURCHASE FROM THIS COMPANY.... Again... DO NOT PURCHASE FROM THIS COMPANY.. You will lose your money.....”
“Why do your models on your website look healthy and busty European ladies? When in fact from what we know you're a company based in China seems couldn't care about us Europeans manufacture clothing for heaps of Asian sizing. . Most Asian sizing and clothes are small with flimsy cheap materials DONT FIT European's ( seems they indulge in this fact) have you actually GOT THAT ? Show your place of address as well may give a clue to what you're up too. I hope damn hope SOOOO !!”
“Worst place ever to try and return items. They sent me 3 of the same bathing suits ( I ordered 1) and charged me for all of them. When I went to return them they tell me parts are missing. This is not the only time I have had problems. I STRONGLY recommend not ordering anything from Rotita.
I am going to write to the better business bureau.”
“RECEIVED ITEMS I DID NOT WANT .
MISSING ITEMS THAT NEVER ARRIVED I WAS ASKED TO RETURN.
MY NEWEST ORDER I HAD PAID FOR THEN SAID NEED TO RETURN.
THE REPLYS I GAVE ON THE TICKETS WERE EITHER TOTALLY IGNORED OR ANSWERED WITH A HAVE A NICE DAY SO THEY OBVIOUSLY DON'T UNDERSTAND ENGLISH
THE TOPS ARE A BIT FLIMSY BUT ON THE WHOLE I REALLY LIKE THEM AND THE VARIETY, IT'S JUST A REAL SHAME THAT I WILL HAVE TO GO THRO' THE PALLAVA THIS INEPT COMPANY
DEMONSTRATES. THE OTHER WORST NIGHTMARE TO RETURN AN ITEM IS UNBELEIVABLE I PAID £69 TO RETURN THE ITEMS THAT CAME THAT I DIDN'T ORDER,OR DUPLICATE ORDERS ONLY TO READ SHIPPING NON REFUNDABLE !!! FOR THE AMOUNT I PAID TO RETURN THEM I COULD HAVE BOUGHT 3 MORE ITEMS THO' THEY WOULD PROBABLY BE WRONG ANYWAY. ONLY USE THIS COMPANY IF YOU REALLY WANT THEIR CLOTHES. IT'S SUCH A SHAME.”
“Keep these crappy clothes in china!!!!
Your company could never keep it's doors open in America... "buyers beware" this stuff is real cheap... too cheap to even wear to a mud fight.”
“Due to the bad results I decided to cancel my order within 24 hours after placing it. My credit card had already gone through. Eventough I cannot comment on the quality of the clothes, I can confirm within 3 working days my money was back in my account.”
“Absolutely dreadful clothing. I have to say it will be going to a charity shop as I would not be seen wearing it out ! Really bad quality! It looks even worse than you would buy in a market ! Just looked at other reviews, I can’t believe I fell for this and bought such rubbish. After reading reviews I can’t be bothered to get a refund seems more trouble than it’s worth . Well that’s the only and last time I will order from company’s I don’t know.”
“I wish I had read reviews before I purchased. Items didn't fit right. I asked for a refund. The refund was approved . They sent me a form a day later that lead me to believe that I had to pay for return shipping. So I shipped it. Then I get a return shipping label. I asked for a refund on the shipping but was turned down. I think they run a sleazy operation.”
“Avoid at all costs!
I bought a shirt from Rotita and when it finally arrived I loved the style and it looked great when I put it on. Within minutes the fabric began to bauble up. Seriously......within minutes.
I contacted the site and sent them pictures of the numerous places where the fabric had started to bauble (there were 3).
The site insisted I send back the item with tracking (proof of posting). As I'm in the UK and they are in the US it would cost me more to send back the blouse than the cost of the blouse in the first place.
Customer service was worse than useless. The rep barely spoke English and just kept repeating herself. When I was finally able to get her to understand she said she'd process the refund and get back to me in 24 hours. HA! Fat chance!
I chased up customer services and was given the same old story of return the blouse with tracking.
Instead, I think I'll take it out and use it as kindling for a bonfire. It's about the only thing it's suitable for.
DO NOT BUY FROM THESE SCAM ARTISTS!”
“Wouldn't even give them 1 star, they are selling absolute junk, poor quality and nothing like it looks in the picture, returns policy is rubbish so you're stuck with the expensive junk! don't touch them!”
“horrible company - sent back top that was too big - never worn -perfect condition - they tell me it was damaged - you can tell by how they "talk" on website they are in China - they offered be part of my money only!! I took it because I knew they would not return the full amount - never again!”
“I bought this dress to wear for my Granddaughter's wedding. If I only wear it one time, it was worth it. It looks and fits just as in the picture. I am very happy.”
“CUSTOMERS BEWARE!!!
CUSTOMERS BEWARE!!!! AS SOON AS I PLACED AN ORDER WITH ROTITA, I RECEIVED AN ALERT ON MY CREDIT REPORT THAT MY EMAIL AND PASSWORD WERE EXPOSED ON THE DARK WEB! COMPANY DOES NOT HAVE MUCH SECURITY FOR ITS CUSTOMERS!!!! BEWARE!!”
“Sadly their styles are very nice. The true downfall is the product is cheaply made! Cheap material. Very cheap feel. In one word ‘yuck’. Feels as cheap as it looks! True improving your material. Dollar store clothings. Way overpriced.”
“I ordered an item and when it arrived even though the,tag showed the correct size, the Jacket was about 5 sizes too small. I tried to return it and they asked if I would just be willing to get a 10% refund and keep the jacket. For what? I can't even get it on! After fighting with customer service and Pay Pal for 3 mknthd, I threw my hands up, but I learned a valuable lesson. If it isn't a well known US based department store or Amazon, I don't care HOW MUCH I like something. I won't be ordering it!”
