“DO NOT ORDER FROM ROTITA. The swimdress is awful. The material is so thin that you can see the bra cups through it. The top is not finished and cut like a rag. EXTREMELY POOR QUALITY. I sent it back and they will not return my money. It is a scam company. The worst I have ever done business with.”
“Ordered in April and still have not received my products. They issue a shipping label and tracking number right away and charge your credit card but you will never receive anything. I've had two responses from them where they asked for more time and re-issued new tracking information again. I've disputed this with my credit card company. These people are CROOKS!”
“Everything went wrong: Wrong selections ( 2 of the same model) poor quality, no return label, expensive delivery service!
A complete loss of money!
Do not use this company!”
“Rptita is the worst company I have ever done business with Do not buy anything from this company they will take your money and you will never receive the product. If you are lucky enough to get any of your orders and wish to return them you will never receive a refund either. I will be processing a complaint with better business but I don't think that will stop this company from scamming people all they do is give you the run around and never answer your questions.”
“Crooks, crooks, crooks! Placed an order in September for holiday clothing. In December nothing at all received . Called and they have a no refund policy and gave us a credit . 3 weeks later, we called to order other items, they said they could not find any credit for us. Communication was then severed with absolutely no help. Take your money out back and burn it in a pile and you will at least get some heat. PATHETIC CROOKS”
“I returned my entire purchase (4 shirts) and disputed the charge with Discover, only to be advised that Rotita reported the merchandise was not returned.
The tops did not fit well so now I'm out the money and the merchandise because it was mailed back.”
“I have been waiting since October 2019 to receive a refund for a returned item that they admitted receipt of. The worst company I have ever dealt with.”
“I have ordered a pair of sandals. They have not arrived and Rosita have taken two separate payments from my account so it is as scam. Do not order from this company. They send false information about shipping and no product arrives. So I have paid double the price for no product. Customer service do not respond to queries. Do not use.”
“I ordered 2 dresses in April was told I would receive them may 9th .I sent a messenger .they sent me an email saying June 5th.now its June 8th and nothing.they don't have a problem taking your money and not sending your products .I tried to send a message and cant.i can't even call.i will never order from them again.”
“At the beginning of April I ordered two swim suits. It was returned b/c of insufficient address. Today is May 29 I still have no credit or suits. I check with them and I keep getting the run around. Its also frustrating I never know who I am chatting with it always says Sowshi. I will never order from then again.”
“I ordered from this company, received a tracking number, and my credit card was charged. However, two months after I placed this order, the tracking says “pending delivery date” which is exactly what it said when I first got the email. I’m working now to try and get my money back, but according to other reviews I have now read, that doesn’t seem hopeful.”
“BUYER BEWARE - ROTITA.COM
Had the WORST experience trying to do a return with Rotita.com. I put in a ticket to return nearly two months ago, and constantly followed up via online chat and tickets for support as customs needed a lot of information I wouldn't have on the product. Rotita kept assuring me they would send a pre-paid return label, promised a manager would contact me within 12 hours, etc etc.....and would never follow up.
The latest update I received was yesterday when they informed me that it's now TOO LATE to return the items, even though I've been working to try and return with them for nearly 2 months. When I expressed my frustration via chat with a representative, they seemed to have blocked my account from using the chat feature.”
“I ordered an item over 2 weeks ago. The site says that the item shipped on 5/7/2020, however, USPS hasn't acknowledged receipt of the package. The info also says it was picked up in Illinois. I now know that the package is coming from China. I wish I could give no stars, however, the site won't let me. Customer service says it will take 1 to 3 days to get shipping info from the shipping company. Shipping info should be able to be given right away. DO NOT ORDER FROM THIS COMPANY!!!!!!!”
“It has been over 2 weeks since I ordered a shirt and I can't get an answer to where my package is. It says that the item shipped, however, USPS hasn't acknowledged receipt of the package. If I could give no stars, I would. Customer service says it will take 1 to 3 days for the shipper to get back with them with info on where my package is. It shouldn't take 1 to 3 days to get this info. You should be able to get the tracking info right away. If and when I get the item, I will review again as to the quality of the item that I purchased. According to all of the reviews I have read on getting your money back, it is almost impossible to do. I know I will never order from this site ever again.”
“I don't know how this company is allowed to get away with what they do! They took my money fast enough and no delivery of my purchases. They are liars and frauds. I ordered well over a month ago and still nothing. I paid with my debit card and my bank statement says it's through Paypal which it is not...PLEASE DO NOT BUY FROM THEM!! YOU HAVE BEEN WARNED.”
“Don’t ever order from this company. I ordered on April 18, 2020 and have been deceived and lied to ever since. As of today May 12 the label for my package has not even been shipped yet customer service tells me it’s on the way. I was to receive it today but have not. Now they are telling me May 29th. I requested a refund and was told no because it’s in transit which it is not. Buyer beware!”
“DO NOT WASTE TIME AND MONEY WITH THIS COMPANY! I WISH I WOULD HAVE READ REVIEWS. I ALSO ORDERED 2 SWIMSUITS FOR MY DAUGHTERS FOR EASTER. IMMEDIATELY WAS CHARGED, HAVE NOT RECEIVED ANY PACKAGES AND THE TRACKING NUMBERS I HAVE RECEIVED ARE BOGUS! I WAS TOLD A REFUND WOULD BE ISSUED BUT COULD TAKE UP TO 20 DAYS TO APPEAR INTO MY ACCOUNT. DO NOT, I REPEAT DO NOT ORDER FROM THIS COMPANY!”
