“I would give them no stars if that were an option. I really liked Rotita until they made a mistake with one of my orders which normally wouldn't bother me because we all make mistakes. I have contacted them several times about the wrong item and the ordered item I did not receive. Each time I have been in contact they have assured me the issue will be taken care of. I have yet to see a refund or the correct item sent. During live chats they basically just give lip service without actually correcting they issue. They tell you all will be made right and then do nothing. I will not be ordering from this company again because of their horrible customer service. It really saddens me because I really liked their clothes”
“Avoid like the plague, Chinese company pretending to be American, didnt payback my returns until I complained to Paypal. Returns postage cost me nearly as much as the products i was returning.... shockingly rude, deceitful customer service. Do not by anything from them!!!!”
“I return a bathing suit top that was 27.98 and they only return 10.00 . told me it was for shipping and insurance.
the company is a rip off!!!!!!
Marlene S.”
“I ordered two dresses and one sweater. The sweater was pretty good the two dresses weâre not at all like the pictuređ˘.
Fabric and quality was awful!!!!!!! Try to get a refund and was tonight several times until they finally offered me 30% back which was a total rip off. They told me it would cost me more to return it and thatâs all they could offer me was $40 USD out of my original 150! No not buy from this site.”
“Ten days after I placed an order the USPS tracking shows that USPS created the shipping label but never received the package from Rotita. There is nothing more they can do unless they actually receive the package. Rotita kept replying to me that this is on the post office and the post office is not replying to them. So I made one easy phone call to USPS and got the answer. Clearly my package is MIA at Rotita. I asked them to ship me a new order which they aren't doing. Poor customer service. You cannot speak to them. All done via email.”
“read the review policy. i paid $30 for items and $10 for shipping. I want to return the items bc they are poorly sewn. MY ERROR - i didn't read the return policy well...Rotita CHARGES $9.99 FOR EACH RETURN LABEL. you're taking a gamble if you order from this company.”
“Due to illness I was unable to return my item (too small) within 30 days so I requested an extension due to the extenuating circumstances. I received an appalling unhelpful response to my request. Disgusted. Clearly just in it for the money and sod customer relationships. Will never use them again.”
“I ordered from them once before... product & delivery were perfect!!!! This time, I ordered on May 23, 2022...told I'd have my shipment NO LATER THAN 6/21/22. It is now 7/01/22 & I still don't have it!!!!! I email them every few days, most of the time they respond but say the same thing every time. Now they won't give me my requested refund for the merchandise I never received! I'm proceeding with legal action!”
“SCAM DO NOT USE THIS COMPANY
Tried to return some clothes and there is no delivery address available. I sent 5 emails before anyone responded and still wouldn't give me the returns address. Finally I received an email stating "you want to return the goods ,you should responsible for the shipping fee of returning. And the return address is in China, the shipping cost maybe much higher than the product value, so it is not a good choice to return. Do you think you can keep the items and we agree do 30% refund of the prodcuts? Can you accept this?" Absolute disgrace do not use this company IT IS A SCAM”
“I have been looking at this site and others with same merchandise. They tried to tell me that their sizes matched US sizes and just go by measurements. I sent them a copy of a well-known company is our plus sizes. They tried to make me wrong! I tried to explain that maybe they were confusing Women Plus with Junior Plus but still insisted I I was wrong. I told them that they would never be successful in America if they lied to people. But the whole group still has these phony plus sizes and after reading this site, looks like I dodged getting ripped off. Stay away from these people overseas. It must be in the water bc don't seem like the business people are any better than the government... Uh oh are we headed that direction?”
“The items are not sized correctly, therefore are not true to size and when you go to return the items all of a sudden they are not returnable but no where on the order screen or the purchase screen did the item come up as clearance and not returnable. Their site also changes frequently when you are on it so beware. It costs more to return the incorrected sized items then it's worth, especially if you are in Canada. When you reach out to customer service they keep tell you to wait 12 hours to get a reply back and after 3 days and constant communication on how to wait, I just gave up. Never again will I order from them.”
“Please be aware that it takes a very long time to receive your order. The products are not as nice at the pictures represent and the quality is not that great. If something doesn't fit, then they charge 9.99 to return and they don't take everything back. They don't alert you to this fact until you try to return it. I suggest shopping some where else for these items.”
“Horrible company! I will never order anything from them again. I ordered several items to take on a two month trip but they were very late in being shipped so I sent several messages that I needed to have the product by a certain date. They told me it had been shipped but it had not been. I believe they then try to get it shipped but it was delivered too late to take off my trip. When it came I had to have my brother ship it to Florida so that I could see it in time to return it if it didnât fit. By the time we went through this whole process it was past 30 days and they will not work with me under the circumstances to return or refund the products. Only 2 out of 6 items even fit and I followed their charts. I have tried and try to talk with them about the circumstances around this and they will not work with me. They obviously donât care about their customers and their clothes are definitely not worth all this trouble. I would suggest you use another company and stay away from Rotita. I am out a lot of money, and they refuse to help me. NOT a company I will ever use again!!!!!!!”
“Oh I will gladly leave a review. This is the most Rude company i have ever has the displeasure of dealing with. Needed to send something back but it was about 4 days late due to personal circumstances I could not return any earlier. WELL the customer service has been utterly shocking anywhere else would have returned after I kindly asked as a once off but not these clowns oh no and you should see their emails not even proper english. The product was like a child's xize and quite frankly tat. I have stopped payments and taking steps to get my other money refunded. Avoid these clowns at all costs they actually told me I had not OBEYED there policy yet they didn't mind sending the order to me weeks late in the beginning!”
“I ordered 3 items to meet criteria for free shipping. They sent 2. I waited for 3 months, they created a "store credit" and credited me the amount fro the third item even though online it shows "in stock". I was told to just reorder it then with the credit but I would have to buy more to qualify for free shipping (which I already did in original order) or pay new shipping fees.”
“DO NOT ORDER FROM THIS SCAM SITE RIPPED ME OFF For 109.47 They NEED to be STOPPED!!! Look where they are from SURPRISE, SURPRISE!!!! Wish i would have read the reviews BEFORE i placed order.... shame on me since i normally do!!”
“I purchase dress size small.but very big for so I return it,it's been 3 mons I haven't get my refund yet.they said give us time.everytime I follow up.not good site to do online shopping.”
