“Your clothes are not the size advertised and then the 30 day return policy is a farce. My daughter-in-law ordered early for Christmas to make sure the articles arrived here on time. Plus we had our mail service out as all the highways were washed out and no mail was getting though. So the 30 days were up on Christmas day, tried to exchange them for a smaller size and we are paying the shipping and they said no they cannot honor it as it is past the 30 days. Terrible company to deal with. Will never order anything from them again and I hope I can save someone else from going through this. Not a good company to deal with”
“Absolutely disgusted with the service, ordered bigger sizes and when they arrive they are no way near uk sizes, reply back from query was our sizes are all ok to size and then want £40 to send back, i have clothes that are no way worth 57.00, quality is poor too. no help and disgusting service. Do not recommend”
“Bought 1 blouse my wife liked. What a mistake!
I am totally amazed at how messed up this company is. I ordered 1 item and 2 arrive and I get charged for 2. It took waaaaaaaaaaay too long to arrive (was for our company xmas party and took weeks to get it only after escalating it) and the quality and fit was totally not good.
I returned both (identical) items in their original plastic packaging and they refund me for only one. They say only one arrived! How can this be? The only thing I can think is someone in their mail room is really well dressed and/or is selling stuff on the side. What is going on there? Don't even think about buying from this company!!!!!!”
“This company is not ligit. The key 23.39 of my money for no reason. I'm going to my cc company today they are a scam. DONT BUY. they got items back and they they were in good shape.”
“I will never order from this company again. Everything I purchased was oversized and had returned 3 of the 5 items I bought. Actually going to give the other 2 to Goodwill because they are big on me also. I did not receive a credit for the 3 items I returned because I was 2 days late so now I am paying for items I do not have. They have turned me into collections for the full amount and now they have ruined my credit”
“Ordered an article of clothing. After they took my money, I received the following. Will never order from them again!
rotita.com Logo
We would like to inform you that the item you pre-ordered did not reach its goal, Pre-Order has failed, the item(s) has(have) been removed from your order.
We offer you a coupon for this inconvenience to place new order.
Code: OFFER1,
CAD1.37 off CAD53.25
Expiration Date: Jan 20, 2022”
“DO NOT BUY FROM THIS COMPANY! CHEAP JUNK!!
I ordered a christmas top needed. It was supposed to arrive quickly. Shipment was delayed without warning. It finally arrived after christmas. The product has very little resemblance to the item I ordered. I tried to return the item which is now a clearance non refundable item. They basically said "too bad" buyer be ware!”
“While the actual clothing was of decent quality, the overall experience was terrible.
Since it was Christmas time, I paid the upcharge for express shipping. The merchandise was delivered to a "Partner facility" in Illinois on 12/8. It sat there for 2 weeks while I chatted back and forth with service reps whose English was flawed to say the least.
The rub was the shipping address. I tried numerous ways to convince them that I don't receive mail at my home and they must use a PO Box address. They kept insisting that I provide a physical address. When I did, they of course came back with "The postal service can not confirm this address." So we started all over again with the PO Box scenario. They finally agreed to put BOTH address on the shipment. It left Illinois on 12/22. You know what happened.
I contacted them again via chat when the package arrived at the post office on 12/27. I asked for a refund of the "express shipping" charge. After several back and forth chat conversations, they said all they could offer was a credit towards my NEXT order. I will NEVER order anything form this outfit again.
By the way, while I was waiting for my packages to finally get here, I did get 3-4 emails daily about new bargains. Filling up my in box instead of addressing my problem only poured gasoline on a dumpster fire.”
“Looking at the tops at Rotita while shopping for my fiance, I liked what was shown for tops.
I finally received them a month later and open them up to wrap for Christmas, I was shocked to see the tops looked different than the ones I thought I was ordering.
All the tops are just printed designs on cut shirts to look stylish. They are just high priced t-shirts with prints.
So I really messed up buying tops for her for the first time and will never buy from Rotita again.”
“Customer Beware!! Dishonest company, cannot reach a live person to speak to, Refund/ Return policy cleverly hidden so you cannot send returns.
Deserve 0 stars”
“Sus modelos se ven muy bonitos me encantan pero ala hora de recibir el producto es de muy mala calidad yo pagarÃa lo triple o más si los materiales valieran la pena es una verdadera lastima”
“Absolutely rubbish do not waste your money
Ordered items due to arrive early December just received email stating now end of January
They should not be allowed to advertise. Lesson learned avoid like the plague
Only gave them 1 star as I couldnt give them any less”
“Order was placed in mid-Nov, it is now mid-Dec and I still have not received my order. When I track it, it says it's in Los Angeles, but it's been there since Dec 1st and there have been no updates as to where it is. When I contacted customer service a week ago, all they could give me was the information I already had.”
“Do not order from this company. I order some items for Chrismas pictures with my family on Nov 17th, 2021. They sent my order to an address in Cedar Grove NJ (no idea where that came from) as i live in Las Vegas NV. They were to resend item priorty mail which as of today 12/13/2021 still has not been sent. I finally cancelled my order.”
“Do not buy from this company!! They steal your money and you never receive your product. They do not reply to emails or refund your money. You can't even track your order. It's the worst place to order from and no customer service!!!”
“This company steals other companies fashion photos to lure you into buying. The people behind this company have several similar adverts under multiple names. The items received are tiny, shoddy and Paypal have had to refund me on a couple of items.”
“I bought 1 Christmas too that was to big so I ordered another in a smaller size 14 days later. Both tops arrived in a timely manner. There was no paper work in the packaging to ship the other top back for credit. Both tops were shipped from New York , 2 different addresses. The top does not look like the picture, but will serve its purpose. I would not purchase from this company again. Upon receiving my credit card bill I was charged for 3 tops. I have called my credit card company to dispute the extra charge. I believe the merchandise is shipped from China and repackaged with a New York address. Very shady, learned my lesson. Because of the over charge and merchandise looked different and no way to call a customer service number no paperwork I gave them a low rating”
“I'm disgusted that Google is still displaying ads for this horrible company.
Pictures of their goods are fantastic but after seeing them in person, they couldn't be considered as anything but waste. Size, fit, and quality aren't worth donating to a thrift store. If I hadn't used Paypal I never would have got any money back! Even then, I ended up paying my own shipping back to an address in New Jersey. The company tried to say the items were used and damaged to get out of returning my money, but they were still in original packaging.
My experience with Rotita changed my shopping habits forever! If a company doesn't have a phone number and a physical address I will never order from them, no matter what their pictures look like”
“Ridiculous! Really think before you buy!!!
Dress marked as £31, ended up spending over £40 to get it delivered.
I received my dress and it wasn't as I expected at all! Cheap material, no shape to it at all.. I was definitely not going to wear it.
You have to wait for the item to be marked as "Recieved" or "Delivered" before you are able to go through the refund progress, the order status remained at "Shipped" for several days so had to keep checking, and then after about a week it was in the right status for me to start the refund.
Refund is only accepted for up to 30 days following the delivery of your order. They had marked the delivery date down as the actual date I received it, not from the date they marked it as complete on the order status.
They want YOU to pay for the shipping back to them, even though they charged a lot extra for it to be shipped to me in the first place, and they make a point of advising we will only be refunded for the item cost itself. So I'm down £10 already.
The return address is in America, even though I was using the UK website, plus they only accept the refund if you send it to them via tracked delivery. Took it to the post office; Tracked delivery is £18, tracked and signed for £25.
If I was to go ahead with this refund, I would have spent around £65 and only got £31 in return. What's the point? I guess this is how they make money!!
SCAMMERS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”
