“So annoyed the postman has said he was unable to deliver my parcel - Didn't leave a card so I had to call the company I bought the gifts from and they told me - I am trying to call Royal Mail to book a collection instead and there service is so unhelpful.
@RoyalMail this year has been hard enough for everyone & now I have no idea where my parcel is or how to get through to you? I just feel like crying.”
“What a joke. I know its Christmas so times are busy but come on. I sent a parcel on the 12th which is only going somewhere an hour away. Its now the 18th and the tracking says it hasn't even left my local depot yet. Are you having laugh? Its been sat there for 6 days? I could've walked the damn thing there myself and back in 6 days. What an absolute joke. At Christmas they should just charge everyone a flat rate and make no promises to deliver by a date because that's clearly what happens. They just love grabbing your money. Royal mail? More like royal fail.”
“Royal Mail has only helped to make things much worse during the pandemic by delaying deliveries by several weeks. Thank you (for messing things up)!
P.S. Your employees look exhausted, drained and, obviously, underpaid.”
“Bought an item that was posted on the 11th with a tracking number but it's still in transit and it is now the 18th. I have had other items delivered that were posted after the 11th untracked. What's the deal with the not so Royal Mail service. I wont be using them ever again. If anyone is buying on Amazon, Ebay and the seller is offering are post through RM avoid them, or ask them to change courier.
Disgusting service”
“I sent an important item by Tracked 48. Sent on Monday. Now it's Friday. Since posting, there have been no tracking updates and the item has not arrived. Why did I bother to pay extra?”
“Useless service at present sent item on 2/12 never arrived resent signed for 9/12 only message I still get when I track is we will update when delivery is attempted 10 days later.
SW london to N london impossible to get any contact unless by phone currently minimum 1 hour wait and they probably wont solve when I get through so looks like a tube journey across London as this item is vital for customer. Price increases all the time with no improvement of services we also have not had any post delivered for two days at present.”
“I have posted eight parcels all 1st class signed for on the 12th of December and not one has been delivered to date 17th Dec. The online tracking says that they have been accepted at the Post Office on the 12th and that's it, no more information! Absolutely useless service! I don't want to hear the Coronavirus excuse any more I'm sick of it, this is just lousy service and ripping the public off for a service the Royal Mail are not providing.
From now on I will avoid using Royal Mail wherever possible because they are an absolute disgrace!”
“Absolute rubbish service. I am waiting over a week to receive 4 different package. The track and trace service is beyond a joke. It just tells you when It was posted and next update is when they attempt to deliver. They purposely left it like this so they can take their time to deliver. Why would you provide such a service and NOT provide a stage by stage update. It's ridiculous. I used to loathe Hermes but at least they deliver on time and give you proper updates. Royal Mail you should be ashamed of yourselves.”
“Awful service awful costumer service awful awful..keep leaving my delivery’s outside the front door some got taken some got reaped open shame on the Royal Mail Disgusting and They don’t deserve any stars”
“Paid around £12 to send 8 cards and a small parcel first class 11 days ago, not one has arrived at it's destination an absolutely appalling service, and they have nerve to announce a 9p increase for a 1st class stamp from January 1st.”
“Don't even know where to start.
Not had post for over a week family member posted me a parcel December the 3rd next say signed for. Tracked. Its the 17th and still not here when I go to track it won't give me any info. Most shocking service ever. Post is never a set time. I got a letter 2 weeks thay was from August luckily enough it was paid for so I didn't get unto debt with this company. Shocking the company needs scrapping and replacing with something new.
Lazy lazy people. And greedy owners.”
“Royal mail delivery make excuse covid don't want to delivery parcel government are in to it make slowest delivery also tracking trace is joke you not no were parcel”
“Lies, excuses, failure upon failure, absolutely untrustworthy. Royal Mail used to be such a loved part of British life. Customers now actively loathe this company.”
“What a joke Royal Mail. They are total incompetent couriers. Track and trace is a joke. If I post a letter to my next door neighbour it travels from Oxford to Swindon 35 miles away gets sorted and travels 35 miles back to local office then eventually after a week 4 miles to the delivery address total 74 miles what a joke need to get their house in order . Government should fine them and not allow them to raise prices.total rubbish service.”
“Only getting mail once a week. They are more interested in delivering parcels. Some mail taking 10 days to arrive . Impossible to contact sorting office at ledger close Oxford . The pry is the management the postman are only doing what they are told.”
