“This company really grinds my gears. They are inefficient, unprofessional, and seem to be riding a wave of their performance from the dim and distant past when they actually delivered on a Sunday, and did 2 deliveries a day!! It appears that Royal Mail (as a company) can do no wrong and have received a very undeserved hero status because of this bloody pandemic. In saying that the people on the ground that deliver the post do deserve some credit and aren't responsible for the lateness of the post, they are being led by bad management. I don't believe MANAGEMENT/CEO's have stepped up to the demand and looked at their processes and improved them at all!! I know for a fact they have employed a fresh batch of sorting minions for the Christmas rush (and make you go through millions of hoops before you can even get through the front door, and then give you the arse for no good reason after you have toiled away for a week when promised a 2 month assignment.......) I suggest we take a look at how we get our mail delivered, as there are many up and coming (and pre existing) companies that have looked at their processes and meet the current demand which is going to increase going forward.”
“2 parcels posted at the same time at the same post office to the same address over a week ago. One standard 2nd class the other signed for 2nd class. Only one parcel has arrived!!! And its still the signed for parcel which is delayed./lost/stolen......who knows!!!! Telephone customer helpline is dreadful and tells you no more than Google!!!!! Really unhappy with the service right now & looks very likely that my daughter will be without any of her Christmas gifts this year.”
“I'm getting sick with royal mail service!!
You are absolutely a joke!
You sending texts with a traking that not working and you ever update customers! And of course is
CORONAVIRUS FAULT!!”
“Worse app ever. After you down load have to put all your details in again. There is so much more information you need that's just not available the app is useless!!”
“How the hell has it taken so long to deliver a package from one side of Nottingham to the other ? We are now on the 6th day of your 48 hour tracked delivery..... problems EVERYTIME i use royal FAIL”
“Sent International end to end tracking. Promised 4-5 days. Now nearly 1 month on- not arrived. Tracking still showing Langley, UK.
Impossible to get through in the phone! Spent 60 min-no one picking up!!! Automated service -crap! You have to say the Reference number and each time the system picks random numbers!
Where to complain???”
“Sent twice. Second time using recorded delivery. Both failed to arrive. (RM say that it was delivered- NO it was not - on both attempts) I put in a claim online, fobbed off with bull. The time elapsed to put in a claim is sufficient, yet you won't accept it. Incompetent or ???????”
“I’ve had so many problems with Royal Mail. Track and trace not working, app not working properly, website problems, parcel not being collected when they said it would be, it’s just rubbish!”
“Waited in all day for a parcel that Royal Mail have said will be delivered by 11:45am it’s now the evening and nothing. Even your tracking app says it will be delivered. Absolutely awful service. Do you think just because you have the royal crown you can treat customers like this?”
“I was told my parcel was delivered on the 17th of November! After enquiring with the company several times; where is my parcel.
No parcel was delivered in that day- as family members were home all day and evening. Yet, Royal Mail have tracked my parcel was delivered to my address!
No paperwork was posted as they supposedly delivered the item.
Why should Royal Mail be allowed to deceive??? Enough is enough!!!”
“paid for special delivery from Manchester to Glasgow Thurs 3rd Dec. for Friday 4th . Still not arrived on the 5th and tracking stopped at Glasgow . Beware of this Scam as staed guaranteed delivery for the price I paid .”
“joke trying to get info over phone automated rubbish system seems impossible to actually speak to a person .
pay £4.45 for a delivery and 7 days later same automatic messages reassuring you all is well .
They need to stop making excuses and blaming it all on other things as to why there service year after year is not working .”
