“Had text saying parcel would be delivered today between 11.44 and 15.44. No parcel arrived. Checked email and as other people have said it just says royal mail have got it. When we will get it who knows? Not good enough!”
“You lost an extremely expensive item that was sent through eBay. Try tracking it and it's still saying it's in the system that was nearly a month ago it still hasn't turned up at my address even though it was only posted 100 miles away”
“I sent a very sentimantal gift (hand painted picture which took 10+ hours, sweeties and love letters) to my friend. It was very very late but I'd be willing to excuse that, my friend didnt recieve anything except the busted opened envelope with nothing in it. Im in tears at how careless and pathetic this service is. Truly shocking, I'm opening an investigation tomorrow as well as a refund as this service needs a HUGE change. I'm livid, and whats worse is that it looks like the package was opened by one of your staff. Truly pathetic. This gift was VERY important to me and my friend, and you have completely ruined it.
If the packaging wasnt sufficient for the journey, DONT SEND IT AND TELL ME. DONT JUST RUIN MY PACKAGE AND WASTE EVERYONES (INCLUDING YOUR OWN) TIME.”
“Just consistently terrible!!! It's a nightmare when you buy something on Amazon Prime to find out the delivery is through Royal Mail. They never deliver on time, always days later...”
“were do i start, i am a online collectables business, i sell on my own website and ebay, in the last week alone i have spent half my day chasing lost parcels, giving refunds to customers even when i have tracking , paypal been or making me refund, my stocks god knows were tracking just saying we have it, well christmas is cancelled, great try telling that a 9 year old, i have had to refunds thousands of pounds worth of items, and still no received one claim for compensation over a lost item from royalmail, after 6 weeks from first one i reported lost, just today already 2 chargeback disputes on paypal on items i have tracking for.. unreal...”
“Disgusting, slow service. I seem to get a weeks delivery of post every 10 days. Finally received a parcel today, 2 weeks after posting - 1st class too!”
“Where do you want me to start. The tracking system doesn't work. They've lost at least 2 of my parcels. The delivery man is red card happy sticking them tho my door when am in the house. A lot of people have plenty negativity towards other dlivary companies. But I've had no problems with them. As soon as I see my stuffs being deliverd by royal mail I die a little inside.”
“The sooner this outdated ex Government department goes out of business the better. Shocking service, no customer support and arrogant staff.
Use Yodel or DPD”
“I sent 1st class parcel 8 days ago, still not yet arrived. Very poor service. We put our trust in you when we hand over our post that it will be delivered, especially when you pay for 1st class for an item to go to an address within Scotland. Where is it? Will it be delivered at all? There seems to be no responsibility to the customer.”
“Bro Amazon are way way way better, not only has it been almost 2 weeks for first class signed for but it was also very late when it was expected very disappointing”
“Why postman never press the doorbell and just write a note saying no one at home???
Please please please just press the doorbell so we knew you are here.
I have 3 delivery by royal mail and every time they just leave a note saying no one at home.
Such a lazy postman by not pressing the doorbell.”
“Royal Mail is absolutely the worst service I have ever used or had experience with. First of all, their international shipping is definitely overcharged, not to mention the amount of letters and parcels they've lost. The most recent experience which inspired this review was another lost parcel. I have no idea where they left it. On the tracking site it only says it's been delivered. But where to? Certainly not to my house, and there was also no card to say with whom they left it with. Absolutely no transparency and no accountability! I've checked with my immediate neighbours any nobody had received it. Such a sloppy job from Royal Mail, they should be shut. They are so many more reliable services, I don't know why anyone would use Royal Mail for anything.”
“Royal snail mail I have now been waiting almost two weeks for a parcel to be delivered using Track 48. Only excuse that appears to be used is COVID 19. I am expecting to be told it has gone missing as if anyone is going to believe that poor excuse. Actually Royal snail mail is a poor excuse for a very poorly run company. The CEO needs to stop using COVID as an excuse and actually make his company work, get rid of his shirkers, thieves and union workers (who would prefer to drink tea than lift a finger to do some work). Employ people who want to do the job. And if you cannot then just give up your 100k plus salary and leave. I would not give this company any stars I have found the likes of Amazon and Hermes vastly more reliable in their delivery service and not using COVID as an excuse. Minus five stars. ———— 🐌”
