“Postman refuses to ring bell or knock. Always just leaves card even though I am here. Heaps of mail never received by people I sent items to. I never received more than half of my mail at this address. Last address more than ninety percent of my mail went to somebody else's property. Even tracked and signed for never arrived but said signed.
Listen, I know you at royal mail get paid peanuts. If you are not happy with this fact, why did you take the job? You knew the pay you would get before you took on the role. If you are no longer happy, just quit and take another job. Don't strike for more pay. You fail to do the job you are paid to do right now.
Just DELIVER my mail and packets/parcels.”
“Not for for the XXI c - so inflexible, backward and totally irresponsible. Impossible to get parcel redelivered. Filled the form, booked a day of work to sit and wait. Nothing. Took me 30 min wait at 2.30pm to get to customer "service" only to be lied to about later during the day delivery (their own website says - before 3 pm). Of course nothing happened and I had to waste yet another day in the hope they can manage to deliver a parcel eventually. They just can't manage the basics.”
“Treated like idiot disabling copy function; is it 0 or O?
Posted Royal Mail: 110A4A5242E on 11/04, Friday, 15/04 she got a txt saying parcel would arrive and it wasted her time and she phoned only to be told it was the wrong box and 20th, she still didn't have it. As these are flowering, not flour, I refunded me £13.45. Yesterday, it was reported Royal Mail £726m yesterday. I'm livid. They make it almighty difficult to claim: go to the online where you can't tell if the number is 0 or O. They should either use number first or letters first instead of making me guess whether it is an O or a zero. They also disable all copy function. After paying £3 to be treated like an idiot. Why nobody complains? Then when checking 11 letters/ numbers TWICE, it says sorry you have to wait 10 days which is today and the form had to be abandoned. I'm so livid: plants 10 days in a box will be no good. I refunded the customer and I don't make £726m treating my customers like this! And they covered their track that they had delivered the item.”
“I've found Royal Mail generally quite good, however -
I've arranged a collection 2 days running, and on both occasions my parcel has not been collected.
I get an email when it's past the collection time cut-off saying, "Collection failed". What's going on?”
“Zero stars. Minus ⭐. Why is there no option for this?
Abysmal service nationwide. Customer service is also pathetic nationwide.
Is everyone permanently on a tea break? Why does no one answer the phone?
My arms are going dead waiting.”
“I arranged the collection of a parcel to be sent tracked, my first time but never again, I waited I emailed them but got my email back because the address for the Royal Mail collection was not recognised ! I replied to their email ! lost my whole day I couldn't do anything because I'd no idea if they would come. Can't they get anything right ! dreadful since it was taken over it was a service to be proud of but now not worth a second glance Mario”
“Appalling service. I had an extremely urgent parcel so I paid the highest price for Special Delivery, guaranteed next day at 1 PM. It did not arrive on the next day. Calling customer services, I waited on hold for a long time, then an entirely unhelpful person told me that actually if you read the small print in the FAQ of the website, next day guaranteed doesn't mean next day guaranteed. My parcel would actually be delivered in 6 days, and there is nothing I can do about it. Dishonest advertising, and a very poor and unintuitive website UI. Will not be using again if I can help it.”
“The world's worst carrier in the world. The Corby lot are dishonest. All of my letters bank statements are opened and delayed. Parcels disappear, damaged or opened. As this is a criminal offence I reported it to the police, but they are corrupt and deny the law stating its OK to open steal and delay my post. What a total disgrace no wonder noone trusts or likes the police. Its hard to tell the good guys from the bad.”
“Really bad services and i don’t support the way they’re treating their staff and have privatised a National service for pure profit. Waiting over 10 days for a 1st class signed for tracked letter. What as joke.”
“Always receiving my neighbours parcels for them when they aren't home, yet nothing ever comes for me. It takes over a week for my package to be delivered every time no matter if I purchase next day delivery. Horrible service; strongly recommend using other delivery services whenever possible”
“Another item lost a signed for package ...we all know these items are opened and put in some one pocket ..the customer services are in denial all the time , the royal mail is not fit for purpose,
I have been waiting since 15 March for a signed for package to be delivered , Exeter to Sheffield... at Sheffield the item has been misplaced .. lost ...more like put in some ones pocket ... complained to royal mail and they are so ... so unhelpful ....never again will I use this company ... would rather give my money to a courier service ...at least I know the item would arrive”
“Why on earth do Royal Mail send you a txt to say your parcel is coming today and give you times! Thy never arrive on the day they say, send the txt in the correct day please. I waited in all day and no parcel,so goodness knows when it will arrive. Get yourselves organised.”
“Absolutley disgusting and amatuer company my parcel was said to of been delivered but never was as they had an "agency postperson" on that day even with recipt and numerous visits to the local sorting office in Maidenhead where the staff are equally clueless i was advised to follow the complaint service which basically sent me the most pathetic email saying speak to the sender, the sender spoke to her end got asked to fill out a form and the querie just vanished on an expensive parcel. I will never send anything with this business again one of the most poorly run operations i have ever encountered if i ran my business the way this lot run things i would be lynched no wonder the country is the way it is with institions like this still operating.”
“AVOID
What was once a company 🤔 to be proud off since appointment of present Chief executive should resigned following Parliamentary investigation Where All Senior Management 🤔 lied”
“Awful service! I would advise anyone to avoid using Royal Mail! They lost my parcel and refused to give me any compensation, I had a receipt as proof of return but still nothing! Disgusting, I will avoid using them at all costs from now on!”
