“1 month for a delivery, nothing is delivered on time, everything is late causing issues, RM should have a handle on this by now, your just really really annoying customers now and causing a lot of animosity.. Sick of you...you work 24/7 that's equivalent to 3 regular working days so in effect it took you 3 months to deliver one of my parcels, i wish retailers would stop using RM and courier everything instead, i have deliveries from France which come quicker than RM.. GET MORE STAFF.”
“So trash yeah maybe they are secure and safe but so are Hermes and dpd and they don’t take over a month to deliver a small package will never be using Royal Mail again. I ordered something off jd and it came with Hermes in 2 DAYS big up Hermes”
“My parcel was sent on weds this week first class still no mail at my address in over 3 days, how does it take this many days for first class, still no item as of yet, Monday will be 5 days,I also had another parcel a week ago that the tracking would no up date at all just saying sorry still not in are service yet wrong, why have tracking if its dont tell you when it will arrive, worse company I hate when I see it's royal mail. Come on sort it it out royal mail people say at home how working to waiting for there items my son's 10th bday stuff I just hope they come Monday.”
“They don’t even deserve 1 star, I ordered my parcel on the 1st of June, it was sent out on the 5th June by 1st class signed for, 15 days later and it’s not here, you can’t even track the parcel, it just tells you when they’ve attempted delivery, I’ve called Royal Mail and even they literally don’t know where my parcel is. Appalling”
“Normally I'm rather happy with RM, but today I was made really angry. My parcel was 16.2 cm wide in a couple of places (the box was a bit uneven) and it wasn't accepted as a small parcel. I had to stamp on it to make it those 2mm narrower! How petty and greedy! Ridiculous.”
“Royal Mail is really untrustworthy these days. It really doesn't deserve its Royal status.
Don't use Royal Mail unless you use tracking.
Other courier's seem to be better at not losing parcels or birthday cards. If it looks like it might have money or something valuable, chances are that you won't receive it.”
“Parcel delivery worse than useless. How a guaranteed next delivery cannot be made ( twice ) when the recipient is working at home is beyond me. Never again ... I’ll use Hermes at least they keep you informed.”
“The Lady who came to drop off my parcel was very incompetent hence leaving the parcel on the doorstep instead of WAITING! until I got to the door. I’m sadly to say I’m not fully
satisfied with the delivery service which Royal Mail provided for me.”
“Paid 1st class to send a Jiffy Bag letter box sizes between Winsford in Cheshire to Manchester, arrived after 10 days and a 30 mile journey. Appalling, if they did delay repay like Virgin Trains they’d go but in a wink of an eye!”
“I have no general problem with reliability of delivery, but Track and Trace simply doesn't do what it describes. Instead of being able to see my item's progress from place to place, and if it's out for delivery, I'm told: "Your item has been posted at a Post Office. As you've used our Royal Mail Signed For service, the next update you'll see is after we've attempted to deliver to the recipient." So, it could basically turn up at any time and on any day. How is that tracking and tracing? My letter could be anywhere between where it was posted and where I live, and could arrive today or next week. Not good enough.”
“i order a parcel arives 2 weeks late with a scrapped up wrapping inside of the wrapping it had a plastic bag saying sorry your parcel has been damadged and there was a rip in the bag so first there late with my parcel second they damage my parcel 3rd they steal my parcel!!!!!!”
“I posted a package by special delivery with a 1pm today guarantee. It still hasn't turned up and tracking shows it shuttling between two sorting offices - neither of them very far from the destination address. Absolutely useless and the compensation process looks horrific. Never again!”
“R mail are second to none the worst delivery company l have ever dealt with, never on time dont keep you informed, dont answer phones other company do, you want sorting out get rid of your office staff and fat cats.post men and ladys are great p up and
brewery comes into equation”
“Letter are fine, parcels are consistently problematic. Received an email asking me to pay customs charges for a parcel, which I did, the email confirmed the parcel would be delivered on Saturday, it's now Tuesday and I don't have anything. Not even a sorry we missed you card, just nothing. I've tried tracking it and it says it's not eligible for tracking. I am completely at their mercy as there seems to be no way of contacting them. The phone lines are only open between 7am or 9am or something ridiculous, and when I rung it, I was told there was over a 60 minute wait to speak to someone and then I got cut off after 11 minutes anyway. I will go down to the depot later this week, which is also only open between 7am and 9am, and if I cant get it there, then I'll have to chalk it up as lost. All that money down the drain. Its nothing short of theft. Not my first experience like this either. As other have said, not sure how the other couriers can manage it and Royal Mail seem to mess it up so epically.”
“It's just keeps getting worse, I know we are on difficult times but almost all other delivery companies are doing their job properly and on time! Royal mail should be the one giving an example isn't?!
Garbage service! Just useless!
Waiting for an important letter for 2 weeks now and still nothing!”
“ordered 2 - seperate items from 2 diffrent sellers click n collect got message to go & collect 1 of items took it home opened it up & was wrong item i received message to collect - which now says has been collected when it hasnt & to make things worse shop where click n collect items were delivered to now has the item that says i collected which i havent & he wont give me without barcode scan message GGGGGGRRRRRRR. Fu)7£ muppets”
“Rubbish, my item arrived from China to Heathrow in 4 days, yet it took royal mail another 6 days to deliver it 150 miles from Heathrow to Lincolnshire,
2nd class post in UK keeps going up every year, at least, yet it now takes nearly a week to deliver a letter.
If i send parcels now, i always use Hermes, cheaper, quicker and happier staff...”
