“I bought an item through eBay, it was a cute little rose bear in a box seller was fantastic dispatched the item the morning after purchase and was very complaint, however that was on the 30th of april it is now the 23rd of may and for the past 20 days my item is being shown at being at princess royal dc (I’m in Manchester) it is 4 hours away from me! It’s in London! And for 20 days now it shows that my item is with princess royal dc and should be deleivered to me today! And when I tried to claim late delivery in their website it kept crashing and won’t let me even claim late delivery now! So now I’m £20 out and my item is 4 hours away from me and honestly I don’t think they’ll deliver it at all! And now I can’t even get a refund or claim or anything because their website is too complicated and keeps crashing!! Have never had this problem with dhl or parcel force! I own my own business too and I am glad to say I will never post or recieve with Royal Mail ever again!”
“Worst service ever if I was to hide away at home during the pandemic would there still be food on the shelves use DHL they are working fine during this time”
“It would be helpful if people read all of the postal code my postal code is DY9 7DJ FOR 18 years most of my deliveries have been sent to DY9 0QS This has been very frustrating. At the moment 3 parcels have not arrived. Two are much needed medical supplies. It’s very upsetting to receive a text saying your item was delivered knowing it’s halfway across town.”
“Due to COVID there are currently zero deliveries from the local depo. The depot is only open for collection between 7am-9am (shut on Wednesdays and Sundays)... That's my plants dead.
Yodel, Fedex, DHL, Uncle Jim's Deliveries... everybody else manages to deliver the item, only the Royal Mail fails time after time.
Their excuse is always the same, "we have to deliver to every address in the UK" -- well what does that have to do with a London delivery? Sod all.”
“Today i tried to collect my package but when i arrived at leigh lancs sorting office i was told i was to late it had closed at 9 am and i was 40 mins to late but i saw a woman walking out with a parcel.
The bloke was sitting down doing nothing and i strugle to walk.
This happend on 22 may 2020.
The only reason i gave a star on the review is i cannot give a zero.
Also the reviews are not easily noticable.
Where is the customer service and compassion.
Absolutely disgusting.”
“Had a parcel out for delivery yersteday, i was home all day and by 5.53pm, tracking says delivered.
Never was delivered here at .
I had to call today 21 of May to ilford sorting office to complaint.
I cant believe this is hapoeni g with this company, they used to be so good.
Now im dreading about a few parcels i am expecting delivered by Royal Mail”
“The postman refuses to walk up the drive to the house to deliver a signed for delivery (my post box is at the end of the drive). He just leaves the 'Sorry we missed you' card. I have complained 3 times now and nothing happens, I used to think the Royal Mail Service, or should they be more fittingly named the Royal Fail Service was excellent and our old postie was brilliant but it just seems to be going down hill rapidly, I think because they have a monopoly on day to day post they have become complacent and lazy.”
“Terrible service from Royal Mail, been waiting since the 11th May for my items that have already been paid for Including a postage fee. The tracking number is not working on your website so unable to track my parcel. How does it take 10 days to get a parcel delivered locally. For such a huge establishment like Royal Mail you would not expect such pathetic and slow service.
Regards
Paul”
“As all state Royal Snail is becoming there new Name of honor I'm finding it weird why company's like DHL Hermes and yodel are making there delivery's ONTIME,
I'm sorry but Royal snail are most definitely milking this situation for what its worth, if your item is not tracked you can Enjoy up to 2 weeks wait tracked a week more,
Looks like they are working on more important stuff i say if you a seller Move on to an alternative company for the moment until they get there act together!”
“When did the royal mail service get so bad?. I have so many issues with pricing, insurance, confusing web site questions and unfeasibly late delivery times that i despair and dont want to write an essay listing it all. The only positive about the whole organisation are the posties who i find always pleasant and do the job as well as they are allowed, but the management stinks.”
“It was alright around 3 months ago , then it all went downhill. Waiting weeks for 48h tracked , 1st class and over a MONTH for 2nd class!!
I do understand the pandemic but Royal Mail seems to not care at all about their service and even important letters or packages are not coming. Some parcels are even being lost , am not surprised anymore.
If you are someone selling on eBay or in need to ship an item then steer clear of RoyalMail.
You will leave your customers disappointed or you will be disappointed yourself.
Today is the last day that am ever going to use Royal Mail , hopefully everyone starts doing the same and avoids all of this trouble since they are not even to be trusted with letters anymore.”
“Use to be reliable many years ago, but royal mail are definitely the worst delivery company. They have cost me money in refunds and items going missing. I now use other reliable companys to deliver my products, there using the virus as a cover to hide there useless service.”
“Absolutely shocking! Twice I sent parcel to address which was delivered by royal mail, 3rd time important parcel which was a mobile phone for a relative to keep in touch during this hard times since she broke hers, she is single mum with 2 young kids, keeping in touch with her was important, I've purchased the phone on ebay,,,, Sent it next day delivery, that was early last month, by tracking the delivery it shows incorrect address and then they sent it to National Retirn Centre, Since 30 April, Am still phoning them and apart from giving me reference and telling me it will take upto 30 days until they returned it.if I knew royal mail was like this...I would never have used it...Best stick to other private couriers.”
“My mail isn’t being delivered, my parcels are not being delivered, why aren’t Royal Mail recruiting more people to deal with this back log. So far this last 3 weeks, 3 deliveries including an important test result has failed to turn up. I blamed the private Laborartory company I used only to find out its Royal Mail. They also delivered my parents 60 th wedding anniversary letter from the Queen on the wrong day as well and that was BEFORE the pandemic so no excuse there at all. All items were tracked.”
