“Worst service i have ever come across out of every business in my intire life, they were suppose to deliver my leaflets and miss the collection date that was agreed and then gave me a 2 week waiting date. my leaflets were suppose to be sent out for a christmas special and now they said they will send in new year. i have wasted valuable time and money with these useless company. DO NOT USE THIS SERVICE. I recommend using a local distribution company which i have done previously. my mistake and never again”
“Absolutely useless, my delivery was meant to come on the 14th of December. They sent me a message saying they delivered my parcel but no one was in. I was home all day, they didn't leave a red card so I could not pick up my parcel, so I called them up and told me to wait until the 18th of December. The incompetence, especially now its coming towards christmas.”
“As a business this company lets everyone down, and i dont blame the staff, no PDA scanners, lack of proper care on the top bosses, claims are ridiculously long, a disgrace to the name Royal.”
“1st class delivery constantly delayed. Have been sending Advent letters from the ‘North Pole’ every day. Posted in plenty of time, but delayed by days and often a few arriving together. Twin 5 year olds confused & disappointed that Elfie has broken his promise to write every day.”
“The service provided by Royal Mail is terrible. They are useless and they refuse to take responsibility when they don't do their job. In the past 6 months, they have failed to deliver parcels, letters and magazines to my address, including a "signed for" service that I had paid for - that envelope contained an important document that I had no option but to send through them. I waited more than 52 min on the phone today and they disconnected me! They are careless. I can't believe they are getting away with it, as nobody (ombudsman/government) does anything to help the customers.”
“twice now my parcel has been delayed ,the first parcel sent second class ,never arrived at all ,another parcel sent 1st class last friday has still not arrived and it is now the following saturday ,royal mail are useless, incompetent and a waste of time,i could have got it delivered quicker if id asked a snail to deliver it for me.”
“First of all, be prepared to wait a minimum of 30mins on a call with customer service - waste of your time & money. Secondly, my post has been lost, taken from delivery office, not delivered to my home neither had it been returned to the delivery office. Not left anywhere around my flat door, not with the concierge. I don’t know what kind of thieves work here during Christmas but this is unacceptable and the worst service! Better off with another delivery company for your own good!”
“First of all, be prepared to wait a minimum of 30mins on a call with customer service - waste of your time & money. Secondly, my post has been lost, taken from delivery office, not delivered to my home neither had it been returned to the delivery office. Not left anywhere around my flat door, not with the concierge. I don’t know what kind of thieves work here during Christmas but this is unacceptable and the worst service! Better off with another delivery company for your own good!”
“Useless post service. 2nd lost post in less than 2 months. Were is rn526413498gb?? Cant figure out wy a rich and developed country like UK continue employing useless people
Comunication impossible worst than ever”
“Worst company I’ve dealt with. Phone wait took over 50 minutes. Couldn’t deal with my problem. My express mail didn’t arrive and no letter was left to give the next process or steps. Do not go with this company, it’s a pity you have to get at least 1 Star.”
“Paid for tracked signed for International parcels x4 , over a week ago none are showing as left the UK, really feel we are ripped off with this company and will have to use other company now , I posted these well within the guidelines of the Christmas post , seems odd that none of them have left the uk still yet calling royal mail is the same as looking at the tracking screen with no further. information, the company and their service need to be looked into from a higher power”
“A complete joke of a service , royal mail save a fortune putting a card through your door when you paid for delivery , should be looked into for fraud.”
“Since the privatisation of the Royal Mail the service has been poor. I paid for a 6 month redirect but letters and parcels have simply not been redirected, including when I've written to myself. Their customer service always takes ages to get through to, and the answer is always 'there's nothing we can do' rather than finding solutions. Not a fan of our gov privatising things as the service is noticeably poorer.”
“My Fiance sent me a package for this christmas season from Stockton to Germany. 3 items were missing and were replaced with old chocolates. Items lost includes a Fitbit Fitness Armband, Pullover and A LETTER (which in fact written in our language). This is unacceptable for a very well known company. We definitely deserve justice for this inconvenience!!”
