“Still waiting on a parcel two weeks later, now the seller has to make me a new order then fellow the tedious claim system, you guys are an absolute disgrace, I understand Covid-19 is a thing but supermarkets are still managing to get you your food yet we get this trash service in return.”
“Absolute shocking the tracking is a joke compared to dpd and ups.. id never use royal mail unless I really have to . No wonder there losing money a complete joke..”
“Delivery from China reached UK in seven days Tracked all the way with nine tracking events listed each detailing progress.
Item now in Royal Mail's hands. Guess what. Nothing!!! no more tracking nothing.”
“Can someone at Royal Mail explain why it is not possible to copy and paste information required into the online claim form? Also why it is not possible to open a claim for multiple items that were sent in the same parcel? The form will only allow one eBay item number per claim. If I were a detective I would suggest that Royal Mail are doing their best to make claiming as painful as possible.”
“Royal Mail - I only give you 1 star - because I couldn't give you a "zero".
This service you are supposedly offering, RM, is pure make-believe. It's a modern day Dick Turpin outfit stealing from anyone. 4 times I've sent an anniversary card & gift, and 4 times it hasn't arrived. Total disgrace.
To EVERYONE out there, send your mail / parcels / post via a different method. Take it yourself and deliver by hand, because that's the only true way it will get to it's intended destination.”
“Countless lost parcels and stolen items and stolen items.
I send several parcels by Royal Mail each week. I’d guess that about 1 out of every 15 either doesn’t show up at all or shows up minus the contents. Any attempts to complain to Royal Mail are met by the usual useless responses that amount to the same thing - not taking responsibility for their own actions and accepting theft as just part of the risk you run sending Mail.
Upgrading your packages by signed or special delivery is also a waste of time as if anything goes missing you are asked to produce eleventy billion pieces of evidence of the value and contents and when you do you are sent a book of stamps as compensation.
Royal Mail are a joke and their organisation is overrun with thief’s and Royal Mail are quite happy to tolerate them and essentially say ‘it’s part of the risk’
Useless b-stards!!!!!”
“And here after thinking the quarantine situation could not get any worse, I have to put up with this lobotomised shitlark of a company. You know when our planet gets invaded by aliens and there are obvious language barriers, I'm pretty sure that the easiest way to explain to them how we have failed as a species and come to our downfall is by showing them your pathetic attempts of creating a functional delivery system. I'm sure they will understand after taking a mere glance at it, how after centuries and centuries of perfecting the revolutionary invention of the system, from sending ravens to drones, consistently innovating it and investing immense labour into the beauty of how it operates, someone still managed to utilise this powerful technology and present this absolute abomination of a company. I could probably give my parkinsons ridden nan a rusty tricycle from Auschwitz and still not be surprised if she manages to be more successful in delivering packages than your atrocious attempts. There is no other way to describe it, it is the physical manifestation of the world failure, the epitome of what's wrong with society. The mere existence of this company is sufficient proof that there is a God who quite frankly has a sense of humour.”
“And here after thinking the quarantine situation could not get any worse, I have to put up with this lobotomised shitlark of a company. You know when our planet gets invaded by aliens and there are obvious language barriers, I'm pretty sure that the easiest way to explain to them how we have failed as a species and come to our downfall is by showing them your pathetic attempts of creating a functional delivery system. I'm sure they will understand after taking a mere glance at it, how after centuries and centuries of perfecting the revolutionary invention of the system, from sending ravens to drones, consistently innovating it and investing immense labour into the beauty of how it operates, someone still managed to utilise this powerful technology and present this absolute abomination of a company. I could probably give my parkinsons ridden nan a rusty tricycle from Auschwitz and still not be surprised if she manages to be more successful in delivering packages than your atrocious attempts. There is no other way to describe it, it is the physical manifestation of the world failure, the epitome of what's wrong with society. The mere existence of this company is sufficient proof that there is a God who quite frankly has a sense of humour.”
“Despite having notice on front of pub door with instructions where to put mail in a safe lockable place and a phone number they insist on putting a card thru door and I've heard off other pub managers they do same to them, it's just to much effort to walk around side of pub to deliver the items, they do the same even when were open at 12 midday and back doors are open.
Amazon whom I use nearly every day deliver every single parcel with ease every single time, never get a card off them.
Why dont you bring in a point scoring system to see who delivers more cards than parcels maybe they would put some care and attention into doing their job, shocking customer service and their only open at 7 to 9am, far too early for people who cant make that time in morning.
Buck up your ideas Royal Mail. If I could see who where the delivery agents on each purchase I'd rather not buy that particular item if RM are delivering.
Amazon all the way, no wonder they enjoy such success.
RM make some effort, it's not just just me saying it you really are very lack lustre.”
“tracking system is an absolute nightmare, apparently my parcel was delivered on a day they were closed, no help from royal mail in tracking my item, followed everything in the guide they supply about missing deliveries and once I told them I still don't have it then they say its the senders fault. Royal Mail lost my package (or stole it) and will not help in any way to retrieve or compensate the item.”
“My parcel was lost at Langley HWDC. The website of Royal Mail does not allow me to write a request or a comlaint because it works just for some kinds of services, excluding mine.”
“In future I won’t buy an item from any company that uses Royal Mail parcel force. Sadly that includes M&S and John Lewis. I have written to both to inform them. I don’t have time to record the most recent debacle. Utterly, utterly incompetent.”
“I've waited over two weeks for a letter I posted 2nd class to see if it arrived guess what it went missing at least I know it's royal mail I can't trust now not the seller”
“I make a lot of online purchases and have no difficulty tracking deliveries unless it is Royal Mail. I paste the tracking number in (no errors) and I always receive the message "Sorry, we're currently unable to confirm the status of your item with reference [xxx] . Please try again later." I keep trying on successive days, with no luck. I could understand this happening on occasion, when the system has not been updated, but not for every single Royal Mail delivery. I have no faith in this service at all. Hermes, FedEx and DHL are the other companies I am used to and I have been completely happy with their tracking services.”
