“13/01/25 paid a Β£1.50 fee for an item sent to me where the sender (unknown), had not paid enough postage. 22/01/25 still waiting for the item to be delivered. Both Royal Mail customer service e-mail addresses donβt accept emails and itβs a 40 minute wait when tried to ring. Do they expect people to post them a letter to make a enquiry? Really need to drop βRoyalβ from its name. If we had the same low level of service from the Royal Airforce, Royal Navy, Royal Marines, Royal Household Cavalry etc. Iβm sure complaints would be made.”
“I would like to recommend Nigel who works in Tadworth who went above and beyond to locate a parcel that was lost due to my fault because of an incorrect address.
He was so helpful on the phone, friendly and didnβt reproach me at all on my mistake
Then let me know when he had found the parcel and sorted it to be delivered
You should be proud to have people like him working for you
Thank you”
“I paid Β£12.16 for Royal Mail 24-hours tracking to deliver perished food worth over Β£100. It was delivered after 8-days. I had to throw away the food because it got rotten. I asked Royal Mail for compensation but they refused to give even a pound back.”
“What went WRONG??? Items missing out of packaging, money, yes you could send it once upon a day in an envelope, missing. Items never received. Still waiting.Items sat in the Sorting Office for 24 days!!!! All my Christmas cards arrived on Christmas Eve even though some had been sent on the 6th December. Once a week deliveries for letters which are then out of date! Especially if it involves the NHS appointments. GRRRRRR.”
“Whatever you set up such as safe place to leave the parcel or date to deliver when you know you are home all day are IGNORED! They do not even attempt the delivery at allπ€£ ridiculous.”
“Hopeless - purchased 1st class signed for on line for 2 normal sized letters. Both were posted at a Post Office and were supposed to arrive in 1 to 2 business days. One arrived after 5 business days, the other still hasn't arrived after 7 business days. Tracking not working at all now. Waste of time and money.”
“What a disgrace to the "royal" name.
Booked a collection for 9 items, paid upfront, and scheduled for today. The lazy driver didnβt even ring the bellβjust outright declined the collection, falsely claiming I wasnβt home and lying on the documentation.
Not only was I home, but so were 3 other people plus the cleaner. I have proof. Yet, the audacity to claim, "Collection wasnβt completed because nobody was at home," is staggering. The moment I got the email to reschedule, I rushed downstairs, only to find no trace of the vehicle.
I called customer service, and after a 50-minute ordeal of waiting, I dealt with a disrespectful agent who hung up on me. Their lack of professionalism is shocking. All I got was a hollow apology and a complaint raised for nothing.
Now, Iβm stuck rescheduling each item one by one, losing over two hours trying to fix their mistakeβand letβs not forget, I PAID FOR THIS SERVICE.
Do yourself a favour: avoid this service entirely. There are plenty of private companies offering cheaper, more reliable alternatives.
This should be called disGRACE mail. Save "ROYAL" for something deserving of the title”
“The posties near me are good, but the sorting office is a joke, things go missing, delays. It .just be mismanagement. RM used to be reliable, not any more.”
“You tell me what went wrong!
I waited in ALL DAY for a GUARENTEED delivery only to get an notification later in the day to say Royal Mail tried to deliver but no one was in. No one tried to deliver. I WAS HOME AND SO WAS MY HUSBAND. MY DOGS WOULD HAVE BARKED. No card was left either. I needed the item urgently. I AM DISAPPOINTED TO SAY THE LEAST. I will always use an alternative from now on. I won't use Royal Mail as my first, second, third or fourth choice again. If I could have given No Star Rating, I would have done.
CUSTOMER SERVICE TRAINING NEEDS INTRODUCING URGENT!”
“Royal Mail used to be a trusted postal service.
Now it's run by incompetent, inexperienced managers who haven't a clue about good customer service or how to treat staff with respect.
I have decided to never use Royal Mail again as it is now the worst delivery service.
In a series of poor service and performance,including deliberately ignoring the USO , they have now lost an insured parcel and refusing to pay compensation.
They have at least admitted that it was lost by them , or even stolen in the delivery office, as tracking proof has been provided.
Now despite all proof of value and cost involved ,they have given poor excuses why they shouldn't pay out.
I am going to take this to the very highest level to expose them and encourage all my customers never to use Royal Mail as they simply can no longer be trusted.
They have reached the very bottom of the ladder and will never give great customer service again.
It's cheaper and more reliable with rival parcel services now .”
“These big companies need to give another option rather than royal mail the worst company in the uk by a mile . I wish they would be eradicated from this planet they have no use for anybody”
“Total rubbish, how can they continue to take extra payment for first class service when they provide third class service. The last 3 deliveries, all first class took three days. Very poor. Time to put the whole operation out of its agony.
It's a pity reviewers are unable to leave NO STARS!”
