“Waited in all day for a parcel meant to be delivered the day before still hasn’t come. Track and trace is truly terrible. It has become routine to get Mail days late, notes saying no one was at home when in actual fact been waiting in all day. Service is shocking sooner they go under the better.”
“Used track and signed for. One of my parcels delivered within 4 days the other I have no idea where it is? You can’t track the item at all as only says we received this at....branch on .....date! I know this information already as I took it there and paid for you to receive it!!!!!
Can’t speak to anyone as phone lines are so busy(I am sure this will be as a result of COVID)
The item I sent to my daughter is now out of stock and can’t be sourced.”
“Will never use royal mail again. Their employees are now very dishonest. I sent a parcel on the 26th for next day delivery. The parcel had other items including a perfume. I got a the grey next day delivery bag at the post office and sealed it in front of the counter lady who labelled it with a sticker as it contained the perfume. However, the items arrived without the perfume. The bag was ripped opened and resealed with a tape. Highly disappointed 😞 . I have heard stories of this happening to other people in the past but had always discounted it you know, because it's ROYAL MAIL. THEY NOW EMPLOY THEVIES - it is true if you've heard the stories too. Avoid them this Christmas. The thieves are desperately desperate.”
“Will never use royal mail again. Their employees are now very dishonest. I sent a parcel on the 26th for next day delivery. The parcel had other items including a perfume. I got a the grey next day delivery bag at the post office and sealed it in front of the counter lady who labelled it with a sticker as it contained the perfume. However, the items arrived without the perfume. The bag was ripped opened and resealed with a tape. Highly disappointed 😞 . I have heard stories of this happening to other people in the past but had always discounted it you know, because it's ROYAL MAIL. THEY NOW EMPLOY THEVIES - it is true if you've heard the stories too. Avoid them this Christmas. The thieves are desperately desperate.”
“Royal Mail Track and trace is truly useless. Should change name to Dismal Mail.
The sales pitch bears no relation to what actually happens.
Firstly the delivery centre I dropped my parcel off at didn’t have a stamp to show I had dropped it off.
No email confirmations
I paid for 24 hour delivery but according to track and trace the parcel is still in the mail centre near to where I dropped it off 2 days ago.
The on-line tracker just keeps freezing and running through unending verifications.
I thought I was supporting our postal system, but the rivals are far more effective than Royal Mail”
“Royal Mail has put my little selling online shop out of business because of all the lost parcels I have sent and buyers not receiving there purchases!! Postage keeps going up but cannot deliver.. In my opinion this is theft and should be made to pay”
“Deserve to go under. Had your monopoly for so long and can't compete with the competition, waited all day for a scheduled deliver which hasn't arrived. I will purposely not spend 1 penny on your services ever. Should be zero.”
“Absolutely terrible. I sold some items on eBay for the first time, being disabled and a mum of four with 2 birthdays and Christmas coming, Money is extremely tight this year so I thought I would finally have a clear out and hopefully make some money at the same time. I sent all the items recorded delivery as advised by eBay and paypal. EBay put a hold on your first 10 sales until Royal Mails tracking shows the items have been signed for. This is where it has all gone wrong as items were sent Monday, received on Tuesday but it’s now Friday and the track and trace on Royal Mails website is still showing that they have them and no signatures!! So of course eBay won’t release my funds!! Which is rediculous considering positive feedback has been left days ago!
I had a Second Class signed for item posted to me that took 3 weeks to get to me last week and I’m still waiting for an item that was posted 1st class on the 26th October to get to me and we aren’t in a bad Coronavirus area, so they can’t use that excuse, Amazon, Hermes and every other delivery service is delivering on time no problem at all here since Covid started so Royal Mail are just using it as an excuse for worse than poor service!!
I am beyond disgusted for the service received for a premium price.
I have tried to message Royal Mail but the system keeps throwing me out and I can’t phone because it convieniently says that service is temporally unavailable!”
“Paid for 48 tracking should of been there yesterday. Just checked tracking and its not moved on 3 days. Not f#cking happy at all. Paid for a service im not getting. Dont even try blaming covid as everyother courier has been on time. Wont be using royal mail again”
“Out of three tracked deliveries over the past week or so two have not arrived on the designated day and the third was a couple of hour late. I am tired of waiting indoors for most of the day to receive a parcel that doesn’t arrive. Royal Mail notify you that they are going to deliver within a certain, rather long, time window on a specific day but they don’t. I know that COVID will be the excuse but out of the very many parcels I have ordered from Amazon not a single one has arrived late. Royal Mail are a joke and not fit for purpose. I suggest that everyone who experiences this appalling service writes to the shipper of the parcel and and alerts them to the fact that they are paying for a service that Royal Mail are not attempting to provide. Let’s encourage suppliers to work with more reliable shippers.”
“Some advice to Royal Mail.
1. do not send a text giving a delivery slot that you cannot manage to fulfil.
2. Do not follow up that initial text with silence as to the whereabouts of the parcel, and useless tracking that is not updated.
3. Stop loosing my parcels.
4. And stop delivering neighbours post to my house that I then have to go deliver my self.....aaargh!”
“Very disappointed and upset with the Royal Mail. Sent a parcel through their track and trace (1st class signed for) that contained a commissioned drawing to a relative in Scotland. Can you believe they delivered it to someone and somewhere in Bradford South. Bradford South??!!!!! How??? Someone signed for it in Bradford. How?? How did the postman not notice the address quite clearly shown on the parcel said AIRDRIE, SCOTLAND etc. NOT Bradford. How can they get that SO wrong??? I am flabbergasted and extremely annoyed. A drawing that cannot be replaced. How will I trust Royal Mail ever again. So upset.”
“0 customer service, no way to contact anyone or add any delivery notes. No option on phone to speak to a human. They keep telling me they've attempted to deliver it and they absolutely haven't. I'm sat by the front door. All I want to do is give them my mobile number to call me when they're here and there's no way to do so. Just as bad as hermes.”
“I ordered in a very popular Chinese market place, and they sent on time and properly to the right address, arrive in UK and Royal Mail sent to the wrong depot one hour by road from my home, and marked as a delivered, 1 minute after they registered as a arrived at the depot when I called and after waiting 1 hour on hold to be able to speak with someone, I have been told because They sent to the wrong depot, they can not forward to my home, one hour by road, and instead they will return to the sender (IN CHINA) and only the sender can make a claim, so someone in CHINA needs to claim to Royal Mail, but when I claimed to the seller, the seller refused to take any action, because OH SUPRISE, Royal Mail marked as DELIVERED, so that mince they closed all my possibilities to claim to Royal Mail and as well to claim to the seller, so I lost 400£ of the products because Royal Mail never delivered to me but the marked in the system 1 minute after they recieved at the depot as a Delivered and because only the sender can claim I can not claim to Royal Mail.”
“To whoever will be able to help,
Hello I’m still waiting on the redelivery, I have been wanting to file a complaint initially because the website was not really helpful when I tried to file a complaint it would not even direct me there, and I would have contacted via telephone but I am in no financial means to be charged so I had resorted to email, but apparently your system doesn’t want to accept any emails from me! There are various problems with the site it isn’t updated and doesn’t direct me to where I need to go and I would have appreciated if time slots were an option as I have been staying awake ridiculously early from 6am until each afternoon only to have wasted time, and I was not even left a something for you card, so when I had to choose my redelivery I based it on the customs fee charge slip I was left, I hope you can respond as soon as possible because that is quite a vast sum of money gone to waste (for not having my package) for an unemployed student like me please can you attempt to deliver it during the afternoon, and there were various people who were home during the delivery time and they did not hear the door which may indicate that no one even arrived as there was no evidence such as the red card or they did not wait long enough, I wish there was an option for delivery instructions eg leaving it with a neighbour or placing it at the backdoor to improve the service but I have to say I’m not satisfied with your service, it’s just simply unfair after reading other reviews I see I’m not the only one who has the same issue please stop taking advantage of us folk who are already having a hard time because of this it’s not like we can even contact you directly why can’t you change your telephone number rarely any customer services are charging people I think you should learn from them if you’re not going to deliver our parcels at a least let us be able to complain. And you should also consider retraining your staff as they either become invisible at the door and don’t bother to make their presence known. Oh and I also have a question as to why the packages weren’t sent on the same day when I had ordered them at the same time? It would have avoided all this since I only received half of my package,
Please please please can you redeliver soon I don’t want to go through the hassle of contacting the sender when it is not my fault to begin with I’d be very grateful if you take my complaint into consideration and please just sort it out as I am stressing out,
Thank you.”
“Taking 7-10 days for first class parcels to arrive to my buyers which is costing me a fortune in having to refund them. Will be using other courier services in the future and please stop leaving red cards when not in during the pandemic, unlike other couriers who leave in a safe place. One star!”
