“EE10011402964080001040003A0N. Tracking number from china. Roal mail received in GB on the 6th november. Ten days later still inthe same place.
Shame on you”
“I posted two very expensive jumpers to my granddaughter over a week ago. I posted them 1st class signed for. They still haven’t arrived!. I phoned Royal Mail customer services this morning and waited 1hour 15 mins to speak to an advisor. The person I spoke to was very pleasant but I was told that I would need to wait another 6 days before I can fill in a missing parcel form and then wait another 30 days for a response. I will probably lose over £100 on this parcel as I am I insured up to fifty pounds I did tell the person this who accepted my parcel the cost of the jumpers, it would have been nice if he had given me an alternative way of posting. I am absolutely shocked that this is the way Royal Mail operates. All down to the Covid pandemic I am told. I am a trained nurse and if I or my colleagues did our job in such an inefficient manner - god help the NHS and those it cares for.”
“You are a complete shambles,yet another lost parcel that you are not prepared to look into its whereabouts.
Our local postmaster even embarrassed at the service you provide or the lack of.”
“Is there anything worse than Royal Mail? They lost my passport even with Special Delivery Guaranteed service. It seems like a random dude from Royal mail signed for my name. That's woooow. No one from customer service would help me. I'm calling for days consuming my credit and no one would take my calls. Today they took my call after 40 minutes waiting and while talking the call just suddenly ended. I'm speechless”
“Throughout 2020 this company is consistently useless. Always late (very late) with no explanation , unable to track parcels. like many other people are now starting to check who companies are using to deliver and avoid Royal Mail. I don't blame the individuals who work for Royal mail, it is those wearing the blindfolds in senior management and the legacy of self entitlement that came with a long since removed monopoly. We now have a choice people and companies like this simply won't survive.”
“Absolutely useless refuse to order from anyone using Royal Mail. Just leave a card and takes item back to depo only to say they can redeliver 3 days later. Bloody useless. I was clearly in the house at the time they supposedly tried to deliver. Just leave the bloody thing with a neighbour or by the bins. No wonder Amazon is taking over.”
“Never received my parcel that was prchased on Amazon and was supposed to ve delivered by Roysl Mail. They said it was "handed over to resident". Utter rubbish as I had the fire brigade here cause i had a issue with my fire alarm and i was outside. No Royal Mail vehicle ever came. I guess one of the drivers stole my parcel.
Still no feedback from them.”
“We have ordered something on a website 2/3 weeks ago, we received an email saying that the parcel was delivered without even say where. No card was left, anything. We went to nearest post office but they said that if someone “miss the delivery”, the driver wouldn’t leave the parcel by the PO. So he told us to go to the area competent Delivery Office. We went there, while trying to figure out where was the package while putting some number somewhere on the pc. She came saying that they couldn’t find it even if it was there so they asked me to leave my phone number saying that the competent manager would have called the day after. Today is the day after, no one has called, the office is close so not the even the call center is worth calling. Good job.”
“A total disaster !!! Still waiting for a tracked package which was shipped by the seller on Nov 2nd and had to be delivered in 3-4 days- a child`s birthday present which has been missed . I have been on the phone for >3 hours and called several times with same results: no answers. From the tracking system, I get the message that the item has not been processed yet - since Nov 2nd? I tried the mobile tracking service as well - totally useless, can`t even pick the No. correctly and impossible to raise a complaint online as recipient. I appreciate all challenges posed by COVID-19, UNACCEPTABLE though the level of disservice with a pandemic which is on since 9 months! They are Totally unprepared.”
“Ordered an eBay item dispatched 8th November 1st class signed for was expecting it today and now I will have to wait until Monday for it to be posted. Completely utter garbage of a service. :@ you can't keep using covid as an excuse! Shopping centres are coping just fine with social distancing in place so why not the Royal Mail?”
“Terrible service, after receiving a message to say my parcel will be delivered between 10.30 and 14.40 I waited up all morning after working 12hr night shifts only to receive an email at 11.30am saying “failed delivery at 07.55 There was no card through the door, so I can’t even go and collect it from the Royal Mail depo! I called to complain but I got was an apology and a reference number! No offer of help, ie when I asked if they can call the depo to at least let them know I’m collecting the parcel I was told they can’t do that because their busy at the depo!! So now even though I work shifts days and nights I have to sort this mess out myself on very little sleep! Dire service that needs bringing into the 21century”
“Terrible service, after receiving a message to say my parcel will be delivered between 10.24 and 14.24 I waited up all morning after working 12hr night shifts only to receive an email at 11.30am saying “failed delivery at 07.55 There was no card through the door, so I can’t even go and collect it from the Royal Mail depo! I called to complain but I all I got was an apology and a reference number! No offer of help, ie when I asked if they can call the depo to at least let them know I’m collecting the parcel I was told they can’t do that because their busy at the depo!! So now even though I work shifts days and nights I have to sort this mess out myself on very little sleep! Dire service that needs bringing into the 21century”
“My package hasn't moved in 7 days on their website. They won't answer the phone the SMS doesn't work and apparently emails take 2 weeks to respond to! Disgraceful!!!”
