“Every single time I get a message from them saying my package will be delivered on such a date at such a time, never, not once has it arrived in stated date, usually 3-5 days later. The absolute worst ever company I’ve had dealings with!!!!”
“Oh my god stupid incompetent royal mail delivery service has delivered my parcel to someone else address and I've got to wait up to 10 god damn working days to find out what's happened to my parcel this is an outrage I'm absolutely furious . And they wonder why the public are going of there heads over the phone it's because your delivery employees are incompetent and clearly cannot read properly. I'm absolutely fuming. Royal mail shouldn't even get one star .”
“Item orderd and tracking number received. As i was out that day i asked for parcel to be delivered to my neighbour
Got home card through letter box that they got no reply and aredelivering tomorrow
EVERY TIME - Useless”
“Another epic fail from Royal Mail.
Phoned to follow up -- as always, "we are busier than usual"; cue 40 minute wait.
Get through to a nice person, who can "only apologise."
Stay on the line to leave feedback, and Royal Mail is only interested in "the last person you spoke to": they make this clear more than one.
Hence this feedback to Royal Mail senior leadership, not on the person I spoke to but on the consistently lamentable failures: your business is not fit for purpose.”
“Absolutely awful. I sent a computer 24 hours tracked. They collected it as expected, and I got a confirmation that it's been collected with he the correct date and time...... 7 days later, it said the same thing, no updates...... I called the call centre, 40-minute wait.... I was told they had probably lost it and I would need to claim in a few more days!”
“I just found our parcel on the road outside our house. The service is so bad that they can't even deliver through the letter box anymore ( it was a very small item)”
“Awful company, as always, parcel never arrived, they said failed delivery but I was in all day, how are Royal Mail still a thing, they are so incompetent its unreal”
“Paid for a letter at the post office containing important time sensitive documents to be delivered next day. They sent it via Evri who took 7 days to deliver it and the documents were no use. I complained to Royal Mail and they washed their hands of it as they said it was nothing to do with them. If I had known Evri was the courier I would have said no thanks. Really terrible service, absolutely pointless”
“You do your assessment on line and you get an email saying someone get higher score ,than later on they said your are shortlisted ,you go to interview They ask you 2 questions they don’t listen what are you saying was very clear that ,It’s all fake they are already employed someone internally,Stay away”
“1 star review, only because I couldn't leave a negative number.
Absolutely shocking service. Paid an extortionate amount to send an important letter to the taxman. Royal Mail acknowledged receipt of the letter, and said they would contact me once delivery was attempted. 2 months have passed.....nothing! They have most kindly said I can claim back the cost of postage (though I may not receive that). So that's my tax rebate claim out the window. Several hundreds of pounds out of pocket, BUT! If my claim is successful I will get back the cost of postage. Whoopee! That's obviously a great win for me.... NOT!
Bigger bunch of cowboys than John Wayne.”
“The delivery service is disgusting and unprofessional I order a package and they tried only one attempt and still waiting my package to be delivered since the 17th of June and no other option to recuperate the item.
Normally I don't write review but with a service so bad definitely yes!!!!”
“A signed for parcel was not delivered as the address on the front was incorrect. It was correct on the envelope, but a wrong digit was entered by the Post Office. It did not have a return address as I thought it being signed for, I could trust the service. Clearly I cannot AT ALL. The post office blames Royal Mail. The Royal Mail blames the Post Office. Even though there is a tracking number, the Royal Mail cannot now find the parcel as it is 'not tracked' just signed for. The customer operative was officious and completely unhelpful, just telling me it was my fault or the Post Office's fault. The Royal Mail has absolutely no clue about customer service. And the Post Office and Royal Mail should never be allowed to work with each other as they are HOPELESS.”
“My parcel has been waiting at Langley whatever for weeks and nothing has changed. Parcel delivery from UK to Sydney, AUS. I have zero hope for ever receiving this parcel. I will be suing this company.”
