“I moved house and acquired a redirection service. The mail went to the old address. I missed over 7 important letters. I sent a test letter to myself to the old address with Special Delivery Guaranteed Next Day. The test letter went to the old address. I contacted Royal Mail and provided evidence that the Redirection Service didn't work. They refused to put things right initially. When I attempted to call, their Customer Service dropped my call. Terrible service. I had to call over 10 times to get my money back for the service I didn't receive, including for Redirection and Guaranteed Next Day. They did everything possible not to give my money back. Only after I threatened with legal action, they gave my money back. The service was extremely bad. The treatment was extremely unfair. Avoid their redirection service by all means possible because you risk paying for nothing and getting no service, thinking your mail would be redirected. They are not Royal Mail but Royal Fail. It is a shame to use the "Royal" word for such a terrible service.”
“While moving house, paid for the redirection service which has totally failed. We have not received any redirected mail at all and today have to travel back to our old address to collect all the mail that has been delivered there. Over £80.00 for a service which Royal Mail have totally failed to deliver on!! Disgusting and they have done nothing about it since my original complaint which is now three weeks old, mail is still going to the old address. I am seeking a full refund and will take this matter to the claims court if I do not receive a full refund.”
“After speaking to a lovely lady Danielle in accelerate department she got my parcel on the move after getting lost , it was a memory blanket for a terminal ill family member so was glad they finally got it thankyou Danielle and also Lisa from Sunderland office who helped wiv getting the parcel safely to its destination,”
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Royal Mail
Reviews 108,699 • Average
TrustScore 3 out of 5
3.1
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Reviews
3.1
108,699 total
5-star
61%
4-star
11%
3-star
5%
2-star
4%
1-star
19%
Sandra
20 reviews
Rated 1 out of 5 stars
Updated just now
Shocking Service I give it minus 100 stars.
Wish there was a minus star because that's what I would have given!
Registered letter (International tracked and signed) accepted 9.20am on Saturday 8th AND still no movement on it!!!!
Arrived at Glasgow mail centre Saturday 8th July 4.58pm and it's not moved from there since.
When I called, they couldn't tell me where it was.......what did I pay for????
More than £8 for postage costs.
" Track your mail" it said!
" Delivery" 3- 5 days it said!
Absolutely disgraceful service.
Think twice before using Royal Mail service....I will in future.
Rubbish service.
Update!! Still no movement 15th July @ 07.20am...come on Royal Mail. GET A MOVE ON!
Further Update!! 16th July Still no movement from Glasgow Mail Centre where it has been since 8th July!!!
8 days of non movement !!!!
Would like an explanation.
Email complaint sent.....no feedback received. Does Royal Mail even exist?? I wonder ??
Reply to email received apologising for any delay but unable to provide further information than that on their website.
Update 17th July
9 days of non movement!
Still at Glasgow Mail Centre
Update 18th July
At Heathrow 3.20am
Leaving Heathrow 5.44am
Update 20th July
At Heathrow 3.20am
Leaving Heathrow 5.44am
Update 21st July
At Heathrow 3.20am
Leaving Heathrow 5.44am
13 days!!!!!! Come on ..
23rd July
At Heathrow 3.20am
Leaving Heathrow 5.44am
15 days!”
“What an awful Royal Mail ''improvement''! Since July 10th we cannot simple drop off pre-paid items as easy as before! In my situation, closest Royal Mail Delivery office in Bredbury is opened only from 8am to 10am! What to do for people who work up to 2pm, or, on day off want to lay down longer? Next brach would be Stockport Central Delivery Office, there is 8-10 and 4pm-6pm hours. Its worst hours picked as its massive peak hours to drive. Now click and drop customers got to go to Post Office and leave all big and heavy boxes in their small shops? You may want to say book a free collection, well, I tried today and it says no slots available for whole week! And when there will be a slot, from mid August you gonna start charging for collection, wont be free anymore. RM, what are you doing with customers??? You really want us to leave somewhere else? There are plenty other couriers. You do not value your customers at all by making our life harder. Make dropping off parcels easier!”
“Wish there was a minus star because that's what I would have given!
Registered letter accepted 9.20am on Saturday 8th AND still no movement on it!!!!
Arrived at Glasgow mail centre Saturday 8th July 4.58pm and it's not moved from there since.
More than £8 for postage costs.
" Track your mail" it said!
" Delivery" 3- 5 days it said!
Absolutely disgraceful service.
Think twice before using Royal Mail service....I will in future.
Rubbish service.
Update!! Still no movement 15th July @ 07.20am...come on Royal Mail. GET A MOVE ON!
Further Update!! 16th July Still no movement from Glasgow Mail Centre where it has been since 8th July!!!
8 days of non movement !!!!
Would like an explanation.
Email complaint sent.....no feedback received. Does Royal Mail even exist?? I wonder ??
Reply to email received apologising for any delay but unable to provide further information than that on their website.
Update 17th July
9 days of non movement!
Still at Glasgow Mail Centre
Date of experience: 08 July 2023”
“Do they actually deliver letters, we're lucky if we get a delivery twice a month!! I've missed several hospital appointments because of this lack of service!! Dreadful, they should be shut down!”
“I posted a tracked package from Northern Ireland to the Inland Revenue. It was important. It didn’t arrive and tracking was non-existent. I inquired at the Post office from where I sent it. They had no information but handed me a form to try to reclaim the postage. No help. I prepared a new set of documents to send to IR. I posted them this time registered post via the Irish postal service AnPost. I was able to track it to Heathrow. This second package never went beyond Heathrow. It hasn’t arrived either.
I ended up preparing a third package and send it with friends to U.K. who despatched it via courier. It arrived safely. Enough said.”
“terrible company paid for home collection and 24hr tracked delivery,,,two weeks later hasnt arrived, tracking ends in swindon sorting depot,,,,enjoy the early birthday or xmas gift, ive been robbed, customer going ape,,,,,,tracking 24hr XN055717816GB....HOW DO YOU LOSE A TRACKED 24,,HOME PICK UP PARCEL,, id sack the lot of you for incompetence or theft”
“On Saturday 8th July Royal Mail left a red card in our street door because we were out and said they would re-deliver our parcel today Monday 10th July
"ROYAL MAIL DID NOT DELUVER TODAY"
We waited in all day. I usually visit my brother who has
Learning difficulties today, instead we made arrangements to visit my brother yesterday.
Very inconvenient of Royal Mail.
ROYAL MAIL SHOULD NOT LIE TO THEIR CUSTOMERS
ROYAL MAIL ARE A NATIONAL DISGRACE.
Not only are Royal Mail keep increasing their prices they are offering a 3rd class service.
ROYAL MAIL LACK LEADERSHIP, NO ONE AT ROYAL MAIL SEEMS TO KNOW WHAT WHEY ARE DOING.
On the Isle of Wight we are lucky if we can 1 delivery a week.
In my personal opinion the way Royal Mail operate they are a disgrace to be named Royal Mail
The Monarchy should remove their Royal name from such a poorly run Company.
You only have to read many reviews and Royal Mail are letting many persons down.
I read earlier even Ofcom are looking into their poor Service.
I hope a Company who knows what they are doing rake over POORLY run Royal Mail
Evri are an excellent Company, when they say they are delivering, they deliver.
ROYAL MAIL LIE TO THEIR CUSTOMERS
I HAVE NEVER BEEN SO ANGRY
When you wait in all day and they don't deliver
It is very frustrating.
IF THEY SAID IN THE FIRST PLACE THEY ARE CLUELESS AND USELESS AND THAT THEY MIGHT NOT DELIVER TODAY, THAT I WOULD UNDERSTAND,
BUT THEY SAID THEY WOULD ARRIVE.
Time costs money.”
“Royal Mail, ha, what a rubbish company, false information, rubbish tracking, rubbish customer service, 48hr tracking, a joke. Had a parcel despatched by supplier Wed 5th, its now Sat 8th, 72 hrs, still no update, why, because of there rubbish tracking”
“Royal mail fail to follow instructions every time.
Their own website claims a bin is NOT a safe place. So why does the postman continually throw my parcels in the bin? I never requested any safe place.
I asked them to call and I will open the door. Or to bang on the door loudly.
It is a filthy thing to do, and as I get frequent parcels, happens too often.”
“Oh my goodness……a Beautiful lady called Chrissy at Stevenage sorting office went beyond her duty to help me today. I am so grateful for all of her help when I absolutely panicked and didn’t know what to do! It’s funny isn’t it how something so important to one person means nothing to another and yet she saw how important it was and I’m so grateful for her kindness. If Royal Mail had more people like this, you would be a very lucky workforce!!”
“I posted a letter to be signed for 6 days ago ive given up on it,its the second and last time i do it,about a month ago i returned a broadband box to Vodafone which never arrived,absolute rubbish is Royal mail track and trace,never again,”
