“There is no excuse for not updating customers in more details about delays to post or parcels.....life and death is already a big issue with the world and covid...but that's been going on a while....so why NO communicating in Bold letter's on Your website...On what areas are being hit badly with short staff...ect.... But then in my case... all I can see is my parcel still sitting at my local office for on going a week...so is there no staff at all....or has the virus got to the computer system so customers anxiety goes on high level due to extra stress of waiting for communication on important letter's/ parcels???”
“There is no any stars given. It takes forever to get through someone on the phone. When I managed to finally speak to a person there was no help at all. The person on the phone must of been the rudest person I ever spoke to. Wouldn't let me explain the problem, just talking over me constantly and telling me what I already know. My parcel has been delayed by Royal mail, tracking lost by them and the guy was very rude and unhelpful. Their customer service is terrible and they need to rethink who they employ.”
“I don’t think the Royal Mail could have done worse if they tried. In the mail today was one Christmas card with a first class stamp and the other with a second class stamp, both posted on 20th December 2021).
Whether you pay 1st or 2nd class you get the same awful service. Many of our Christmas cards took a long time to arrive, but this takes the biscuit! I wouldn’t be surprised if a few more work their way to our home in the remainder of January 2022.
What has happened to our Postal Service?”
“Received an email from Royal Mail on Friday with a time slot for a 48hr parcel delivery.Didn't come.Another email Saturday with another time slot.Didn't come.Another email on today (Monday) with another time slot.Didn't come.What the hell is going on?? If they cannot provide the service they they are selling,then they should suspend that service until they can provide it.Surely its fraud to charge for a service that cannot be provided?
I have had no mail for a week now,still waiting for parcels that were despatched before Xmas,altogether,over 20 items bought from Ebay,still to be delivered,its an absolute joke.”
“Rubbish service and a disgrace no mail for days yet they have the nerve to increase postage costs . Royal Mail . Take away the Royal and call it Tortoise”
“Waiting & waiting for the delivery of a parcel for my birthday promised days ago. No-one to speak with only the useless details on the tracking page. About time they were taken over by some company that works like Amazon or any of the other delivery companies.”
“The one good thing about The royal mail is that at least you know the service will be appalling, every single time so there are never any nasty surprises- and they always NEVER reply to emails-”
“I'm so wondering and disappointed.
I posted the Xmas card from Manchester to Norway on December 22th and paid £3.25 for ,so shame it has been delivered on January 7th a little envelope took over 2 weeks, what a service terrible!!!”
“Royal snail,2 weeks for a first class parcel,for a friend to take back overseas.Now going to have to pay to post overseas, won't be using royal snail.”
“Non existent customer service, over an hour on hold to speak to someone on the phone, no response on either twitter or facebook and it takes them 3 days (at least) to reply to an email. Absolutely abysmal. My tracked48 package will now take a week to be delivered with no explantion and no way to contact them”
“Expected my 24hr delivery parcel last Friday, but didn't receive it. OK, that's fine. I waited the 3 day weekend and expected it on Tuesday...but didn't receive it. Wednesday? Nope. Thursday? Surely? Nope. But I got a great email telling me it would be delivered on Friday morning between 8 and 12! Fantastic!
So I get up at 7:45, go downstairs and sleep on the sofa, because my postie will post a 'you weren't in!' card if I don't reach my door in a millisecond. Did I receive it on Friday, one week after the supposed delivery date, during a time slot royal mail said it would be delivered? Of course not. Its stuck at my city's mailing office at 2am and is apparently in transit to my local delivery office. Not sure whose city is so huge it takes 10 hours to drive a mile.
Extremely expensive for parcel delivery, impossible to talk to a human at the company but worst of all is that I've never had anything on time from Royal mail, ever. Still using the covid excuse 2 years on instead of adapting and changing. 70% of the letters I've sent in the past year with 1st class stamps on have gone missing. I avoid using the service as much as I can but some retailers only offer you RM delivery. If its a package delivered by royal mail, you know you will be paying through the roof for even a chance to see your item within the next 6 months. Not sure how they haven't gone bust, but one can only hope and pray they will, and be replaced by a company that is capable of actually managing post and delivering what you paid for.”
“Very happy with Royal Mail. I have been using them to send my small business letters and small parcels for years now and find them exceptional.
Covid and its restrictions may have caused some delays at times recently but to be quite honest that is to be expected, we are all in this pandemic together and it has disrupted a lot of our lives. Royal Mail have kept delivering through it all so have to be congratulated.”
“Hi, I am writing on behalf of Centre Point Residences Team. Our address is 101-103 New Oxford Street WC1A 1DB. We would like to inform you that one of our regular postmen, Mr Musa provides us with exceptional service on a daily basis. He always has a smile on and is willing to help when possible with any queries regarding Royal Mail procedures.
You should have more postmen as him!
P.S. If its not been done yet, he deserves a pay raise :D”
“This service is a complete joke, lack of communication of where my parcels are, their twitter account is practically useless and the whole system is full of imbeciles who don't care about the value of their customers.”
“Total incompetent since privatised..
Fatcats that are probably overpaid have no idea what a mess this inept organisation is in..
They have no idea of how to organise a business.
Royal Mail was one of the finest mail delivery systems in the world,and now is the worst..
That is privatisation for you!”
“Numerous issues last few months, now trying to claim for guaranteed by 1pm that was not delivered. Parcels being sent to incorrect sorting offices, of which they blame on Covid and do not compensate for wasted days. My local postman looks suicidal everytime he walks up the drive, poor chap. Needs to be renationalised!”
