“Why is it that everytime l order from Amazon and it is delivered by Royal Mail it is either late or just doesnt arrive ar all. All the other delivery companies seem to be able to deliver the next day.b”
“Sent Prescription 1st class signed for with tracking. Still not arrived and that was 7 days ago.
Cant complain till 1st September 2020. But charge me £2.06
Might has well used 2nd class
Hospital sent me 1st Class Letter that also not arrived.
Disgusted. At least be honest”
“Extremely poor international services...I have been waiting for an item by special delivery for over a month and it still hasn't arrived.
They used Covid-19 as an excuse for my item not arriving in time when I contacted them, and they didn't actually help me.They just told me to contact the sender and they did nothing more when I asked for help.
I am very disappointed and I am afraid that they lost my item...1 star is more than what Royal Mail and its delivery partners actually deserve.”
“1, Track and sign is a complete waste of time and is open to abuse by dishonest people. (RM staff and customers)
2, First class large letters frequently taking over 2 weeks to deliver in the UK.
3, When you make a claim for lost items you have to give a full run down of how much the item cost you to buy or make. Impossible when you hand make lots of items and buy materials in bulk.
4, If you cannot supply the above information you only get your postage cost back.
5, If you decide to make an official complaint, you get a generic reply that has nothing to do with your specific complaint and it basically tell you to get lost and that no, you cannot escalate higher.
I have a website and I also sell on EBay, unfortunately some customers have no interest in the issues I am having with RM and give you bad feedback which has an impact on sales.
RUBBISH RUBBISH AND A BIT MORE RUBBISH ON THE SIDE.”
“I now have four items outstanding which were supposed to be delivered by Royal Mail, dating back almost three weeks. The longest delayed item is a signed for package. According to the tracking information, this was deposited at a particular post office ready for delivery on 4th August; and according to the same tracking information, it is still there twenty days later. Absolute joke.”
“I don't know how companies continue to send items by royal mail. For the third time that they say was delivered my item, but not at my house and leave no information, the other two times I went to the depo and was there. This time I'm not going after, the company that sent me the item that is right with them. What incompetence.”
“Had a delivery and I was at work. No matter, my neighbours are always in. Oh but no, unlike every other delivery service, no attempt was made to hand it to neighbours or any safe place. Now because of the COVID times I’ll never be able to pick it up around work times. Pathetic service, obsolete and should just die off”
“Poor International services, list the parcel again, zero answers over the phone, no customer services exist - hiding from customers, no email address available and that against the legal requirements in the UK.”
“Have now waited well over 48hrs for what was meant to be a 24hr priority tracked package. No doubt Covid will be blamed. But its worth bearing in mind that none of the other companies are having the same problems.
If ever an organisation needed privatisation its Royal Mail!!!”
“I recommend no one trusts the post office when they state a signed for letter will take approximately one to two days to be delivered. I am on my fourth day of waiting for my letter to be delivered first class and have been informed by The Royal Mail service department that it could take up to a further ten days due to Covid 19 . Are they making Covid 19 an excuse or just terrible service ?”
“My package has not been updated for a week now. I live in Norway and the phone number from their site is "no in use" is what I hear when I try to call. 10 days to answere emails and the mail won't even send, just refreshes the site. Tracking assistant is just useless. Text phone does not work to text or to call - everything is shìt. Almost like they try to make it hard to get in contact with them! Worst experience ever. That 1 star in not deserved, I just can't give any less..”
“If I could give negative stars oh my dearord I would give them million of those. This company needs to be closed down and never EVER be mentioned again. Its just TERRIBLE. Been waiting for my parcel for over a week now and it was posted as 24hours tracked service, on top of all that their broken website won't even let me use the tracking number, "update will be avaliable when we attempt to deliver", WE ATTEMPT TO DELIVER. That's the bloody thing, you don't even make an attempt to deliver parcels. Bunch of useless and careless people. Horrible.”
“I wouldnt have given 1 star if I had the choice!!!
Bought Tracked 48 online, took parcel to post office, wouldnt accept as has to go to a delivery office!!!!
Delivery office only open 7am to 9am GRRR
How come all the other parcel company's are still open
AVOID LIKE THE PLAGUE WILL NEVER USE AGAIN”
“I have nothing but positive things to say about Royal Mail all my posties are polite curtious and close my gates as they know I have a lil naughty dog that they fuss wen they have time. They’ve Carriedthrough covid without moaning and not left my parcels in the middle of the drive like otha companies. Thank u Kay x 17 June rd”
“What a bunch of c*#%s the royal mail are. Destroyed an article which had survived 40 years only for some pr!ck to jump up and down on it during transit. You must take great pleasure in destruction of peoples property. W%$kers”
“Been told my graphic novels would arrive on Wednesday, arrived at the local office yesterday and still not arrived as of 6pm tonight and the general post has not been delivered for nearly 3 days as well.
Absolute clowns, fix your tracking system, hire some staff and maybe people would be more inclined to use you and dont even get me started on their customer service.”
