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RSPCA Reviews

1.3 Rating 228 Reviews
7 %
of reviewers recommend RSPCA
1.3
Based on 228 reviews
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Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
1.3 out of 5
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RSPCA 1 star review on 4th January 2025
Anonymous
RSPCA 1 star review on 4th January 2025
Anonymous
RSPCA 1 star review on 4th January 2025
Anonymous
RSPCA 1 star review on 4th January 2025
Anonymous
RSPCA 1 star review on 4th January 2025
Anonymous
RSPCA 1 star review on 4th January 2025
Anonymous
RSPCA 1 star review on 4th January 2025
Anonymous
36
Anonymous
Anonymous  // 01/01/2019
I am a carer for a lady with MS who has very limited financial means. The lady has been desperate for her young male dog to be neutered. The branch she had used was closed permanently. I have tried to get in touch with the RSPCA for about 18 months without success. There is only an answerphone, it is never attended there is never a response. I managed to get a call through to the more general office. There I was told that the London practivce does respond but that is nonsense. After a while of polite but determined inquiry, the RSPCA officer began sounding darker in tone insisting on name and address even though earlier they'd tried to get off the line. It seemed like a retaliation attitude, as if filling out a cruelty form out of temper. Its been a horrible experience trying to get in touch with the RSPCA who seem to have decided to throw everything into fund raising and forget about using it for its stated purpose and charity. I would say there is very little reason to donate anything to the RSPCA & question where the money is going as sinister dark forces might be at work.
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Posted 2 years ago
Once again, absolutely no help given. Our neighbours purchased a new puppy which they have left in a 3x3 cage in full Sun with a small kennel that becomes an oven on this 35 degree day. Only 1 inspector in our area who is on leave so nobody can help. So I guess we’ll just let the puppy cook then. Way to go dickheads.
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Posted 3 years ago
When you ask for help they don't want to know even when you explain the animal needs help if they can't fine some one or get a photo opertunity they take no action
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Posted 3 years ago
Reported animal abuse. Even the police came after I saw what happened. Simply saying you will investigate means nothing. We want answers and resolution. The guy still has the dog he treats bad plus another. Very disappointed in your service now..
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Posted 3 years ago
Because of money you don't save them you leave them taking only the ones that you can show on TV and say how great you are all Rubbish
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Posted 3 years ago
Had a stray cat outside for weeks called the RSPCA who took it back to the owners (it is chipped) and told them to get it to a vet. Two days later it’s back in the same state. Called them again and was told to kick it out and don’t feed it, the owner says it wonders off and is booked to see a vet next week. The RSPCA should make sure this cat is kept in and taken to the vet sooner, not left sitting outside my house 24/7. Clearly it is uncared for and kicked out 😡😡😡😡
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Posted 3 years ago
I spoke to the rspca several times regarding a cat that keeps staying outside my property and was told to ignore it and not feed it, it's been outside in the rain for days with no food and it's on a special diet, it's goes through rubbish bags trying to find food and was told by the rspca that if the cat is going through rubbish bags then it's getting food but that's not necessary, the bags are only out once a fortnight so it's not getting food for days, I had spoke to a vet and was told if the cat is out in the rain and no food it would die within the week but an rspca officer said the cat won't die, they also said theowners do not have to collect their cat, if the owners cared that much then the cat would go home but it doesn't, when I go out and find the cat is seriously ill or has died I will personally hold the rspca responsible. Absolutely disgusting
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Posted 3 years ago
Took a poorly "feral" can off the streets and RSPCA 1) refused him a rescue place and 2) refused to pay for any treatment. Makes me so angry that they're crying all over the TV yet wouldn't splash out even £100 to pay for a sick cat. Absolutely useless and obviously pulling on people's heart strings to pay the CEO's mega. Don't donate to them, your money just lines some big man's pocket!
RSPCA 1 star review on 25th September 2021
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Posted 3 years ago
You can never get through to them. My 12year dog needs help She appears to have bits that bleed. I'M 70years and no longer drive. My vet was offering home visits but has stopped.
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Posted 3 years ago
There was a dog left in a car with the windows partly down and the temperature was 70. I phoned and was told to call the police. That would have taken 30mins. If I had to I would have broken the glass. I'm thinking of supporting a different dog charity. I am not happy. Good at messaging but not your job! I am thinking to support another dog charity after 12years
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Posted 3 years ago
I needed some advice from my RSPCA which I did feel at the time they could have helped me , they did help me by leading me down the right road , and hopefully I will get some outcome , the RSPCA work so hard because at the end of the day we all make mistakes because we are only human , but we would be lost without these rescue places it’s nice to know that there is somewhere to go when you need help , and they must see some horrendous things , I couldn’t do it , and I love all animals , My Sheffield branch is so helpful,. Respectful, and so friendly,.
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Posted 3 years ago
Gutted . Called 8pm about very sick young fox . Told someone would come out but never came for 16 hours . Had to call a wild like centre to come out instead. Unfortunatly the fox was to far gone to save. This animal.suffered so badly .Very tragic
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Posted 3 years ago
Your ceo is on £130,000 year I phoned to say young bird stuck in my workshop for 3 days tried everything and all I get is go on the website ! SHOCKING will never donate again.
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Posted 3 years ago
I called them to tell them my neighbour s cat had been knocked down on rd they came out looked at it and said it was ok 5years later permanent twisted leg left unattended joke
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Posted 3 years ago
Absolute joke of a service. Almost an hour hanging to be giving absolutely no help whatsoever for a young raven/ crow with a broke wing disgraceful.
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Posted 3 years ago
Over the years we at a allotment site in Sheffield have work we some great rspca inspector and some great helpful advice to a lot of allotment members 5 star but back in January this year 2021 we had the animal welfare and the rspca inspector visited the site where we got a number of tenants with different animals the sheffield animal welfare worked professional with good advice to the members but the rspca with there embarrassing behaviour rude and very disgusting the blonde women inspector was what can I say bad I think the rspca need to pull her in and put her right about law on animals any mayble send her for some customer service course she was a bully rude and common made by her about other cultures well didn't think this happen in 2021 not the 1960 any more please view how many donations and direct debit have been cancelled cause of her there about 25 plus menbers are getting in legal advice
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Posted 3 years ago
We had the HIGHEST EVER EXCELLENT!!! customer service ever. We lost our precious cat, that we found out the neighbor took from us and we began to search from the beginning to the end until we got him home. 'THANKS to the RSPCA support and commitment' to helps us find our baby cat. Thanks so much to Wacol RSPCA QLD Australia.
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Posted 3 years ago
Your are no help whats so ever never had such bad customer service phone call in my life!! My cat has been stuck up a tree for 24 hours and you had me on hold for 20 minutes and you ‘suggested putting a cat box at the bottom of the tree’ he is stuck up a 30ft tree, I have climbed up myself having no training in climbing ladders, I could seriously harm myself! You are no help at all and should be ashamed at runner such a terrible business! Get some to get my cat down and do your job!
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Posted 3 years ago
We have regularly been giving high value goods for resale to our local RSPCA shop at Weston super mare. There's a terrible attitude like they are doing us a favour by taking our goods. The last lot was probably £400 worth to them so a thank you would have been nice. Ended up taking it to pets at home where I was thanked for my support. I will be going there in future.
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Posted 3 years ago
Don’t trust RSPCA now after they promised to offer us towards my puppy’s heart operation, as we are on low income, even a little help, so on...bad service..go elsewhere such as Pdsa, Dog Trust, etc...!
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Posted 3 years ago
RSPCA is rated 1.3 based on 228 reviews