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Iown Reviews

4.3 Rating 1,757 Reviews
83 %
of reviewers recommend Iown
4.3
Based on 1,757 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Over A Week
Customer Service
3.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Iown 1 star review on 10th August 2024
Anonymous
Iown 1 star review on 10th August 2024
Anonymous
Iown 1 star review on 20th May 2024
Anonymous
Iown 5 star review on 23rd September 2021
Cristian Lovera
Iown 4 star review on 20th September 2021
Chris FP (Hampshire UK)
Iown 5 star review on 28th August 2021
Anonymous
Iown 5 star review on 16th August 2021
John Azariah
5
Anonymous
Anonymous  // 01/01/2019
terrible customer service, no one replied to my emails until after 4 weeks! stay away! pay the extra and be assured you are getting a legitimate watch and have a good experience.... this company is the worst!
Helpful Report
Posted 4 years ago
Dear Customer, We could not find any associated order. Are you sure you placed the order at our store and not any other store? If so, please let us know your full name, order no. and email address that would have been associated with your Order. We will ensure that your issues are addressed. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally
Posted 4 years ago
My orange orient ray raven 2 arrived Thursday evening I had consistent notification from DHL which was great it arrived earlier than anticipated in a beautiful box looked gorgeous i love it!! My experiences with dhl and cw was excellent
Helpful Report
Posted 4 years ago
Dear Melissa, We are pleased that you loved the purchased from our online store as well as our service. We always try to give the best service to our customers. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally
Posted 4 years ago
Fast shipping. Great communication!
Helpful Report
Posted 4 years ago
Dear Scott, On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally
Posted 4 years ago
My purchase was handled with the greatest attention to customer service and customer satisfaction I could have wished for and I am very pleased.
Helpful Report
Posted 4 years ago
Dear Roberston, We are pleased that you loved the purchased from our online store as well as our service. We always try to give the best service to our customers. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally
Posted 4 years ago
The Seiko watch I was sold stopped working after three months.!Creation Watches did not agree to a replacement or full refund. This is not acceptable position to leave the customer in
Helpful Report
Posted 4 years ago
Dear Michael, We sincerely apologise for the inconvenience caused. As the watch is under Warranty, you can contact to any Registered Seiko Watch service centre, nearest to you. You can also send the watch back to us for repair. We always do best from our side to satisfy the customer. We have also sent email regarding this issue, pleases check. If you have any query contact us on contact@creationwatches.com Best Regards, Sally
Posted 4 years ago
Creation watches have some of the best deals out there on a good variety of watches.All their watches are genuine and come in their original boxes.There is no 'mark up' to 'make up' either because,their is no middle-man so,the savings are passed onto the customer.Their service and delivery times cannot be faulted either so,if creation watches have a watch you want,you will find it hard to find the same watch cheaper that comes with a no hassle buying experience!..
Helpful Report
Posted 4 years ago
Dear Derek, On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally
Posted 4 years ago
Excellent prices, fast service, no problems.
Helpful Report
Posted 4 years ago
Dear Customer, We are pleased that you loved the purchased from our online store as well as our service. We always try to give the best service to our customers. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally
Posted 4 years ago
Very happy with service Great communication throughout Would definitely buy from creation watches again
Helpful Report
Posted 4 years ago
Dear Victoria, On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally
Posted 4 years ago
Very nice deal with C.W.Good price and good communication.Fast shipping.
Helpful Report
Posted 4 years ago
Dear Irshad, We are pleased that you loved the purchased from our online store as well as our service. We always try to give the best service to our customers. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally
Posted 4 years ago
I live in Leeds and ordered the DW-290 on 03/07/20, it arrived today 23/07/20. I chose free delivery, it came we'll packaged (inc. manual, tags and stamped warranty booklet, new and I also did an authentic check on the watch, which it is! Very satisfied :)
Helpful Report
Posted 4 years ago
Dear Customer, On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally
Posted 4 years ago
Excellent service. I have bought a nice Seiko watch at a very good price. Item well packaged and quickly shipped.
Helpful Report
Posted 4 years ago
Dear Paolo, We are pleased that you loved the purchased from our online store as well as our service. We always try to give the best service to our customers. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally
Posted 4 years ago
Really good items with delicious prices! Pleasure service and fast delivery (at non covid time).
Helpful Report
Posted 4 years ago
Dear Olga, On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally
Posted 4 years ago
Thank you for your service, it was an excellent service, you always were providing information until I recived the watch, the watch that I received is in excellent conditions and it is what I was expecting for, putting all this together invites me continuing purchasing with Creation Watches.
Helpful Report
Posted 4 years ago
Dear Miguel, We are pleased that you loved the purchased from our online store as well as our service. We always try to give the best service to our customers. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally
Posted 4 years ago
2 meses esperando, vamos a devolver el pago. No recomiendo pedir nada aquí
Helpful Report
Posted 4 years ago
Dear Customer, We could not find any associated order. Are you sure you placed the order at our store and not any other store? If so, please let us know your full name, order no. and email address that would have been associated with your Order. We will ensure that your issues are addressed. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally
Posted 4 years ago
Fast delivery Watch conforme to description
Helpful Report
Posted 4 years ago
Dear Customer, On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally
Posted 4 years ago
Best place to get Orient watches, arrived early well packaged and best price online, this was first time ordering with Creation and had been let down by other online retailers, definitely use again as trusted retailer and excellent service.
Helpful Report
Posted 4 years ago
Dear Keith, We are pleased that you loved the purchased from our online store as well as our service. We always try to give the best service to our customers. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally
Posted 4 years ago
Received my Seiko watch in 5 days. Securely packed. Good going in these Covid-19 days. *****
Helpful Report
Posted 4 years ago
Dear Max, On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally
Posted 4 years ago
Received my Casio watch as described and in good time given the current travel restrictions, very happy with my purchase, thanks, Nat from Australia.
Helpful Report
Posted 4 years ago
Dear Nat, We are pleased that you loved the purchased from our online store as well as our service. We always try to give the best service to our customers. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally
Posted 4 years ago
Fianlly after two weeks I received the refund. Thanks!
Helpful Report
Posted 4 years ago
Dear Customer, Sorry for any inconvenience caused. On our part we do everything possible to make the entire experience smooth. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally
Posted 4 years ago
Just received my seiko watch, the dispatch time was super fast, and the watch was all packaged nicely, Im very impressed with how creation watches go about there buissness, I will certainly be using them.in the future they are a pleasure to deal with 😊
Helpful Report
Posted 4 years ago
Dear Alex, We are pleased that you loved the purchased from our online store as well as our service. We always try to give the best service to our customers. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally
Posted 4 years ago
Iown is rated 4.3 based on 1,757 reviews